Edlink
Client Support Specialist (Tier 1)
Edtech.com's Summary
- Serve as the first line of support for small and medium business clients.
- Coordinate internal communication among Client Success, Engineering teams, clients, and their customers.
- Engage in planning and strategy discussions with the Growth team.
- Develop in-depth knowledge of the industry, client personas, and Edlink’s technology.
- Drive process improvements, enhance response times, and boost customer satisfaction.
- Experience in support, sales, or account management, or transferable skills from other roles.
- Strong communication skills with a focus on clarity and first impressions.
- Proactive and organized with a bias for action and follow-through.
- Salary range of $45K - $75K dependent on experience, plus equity (0.2% - 0.5%).
- Benefits include generous PTO, health/dental/vision insurance options, paid parental leave, flexible hours, and weekly team lunches.
Client Support Specialist (Tier 1) Full Description
Client Support Specialist (Tier 1) | On-Site in Austin
Who We Are:
Edlink takes on some of the toughest problems in educational technology. We help turn bad data into good data to make it fast and easy for learning platforms to integrate with school data systems. Our API helps over 60 million people at 5,000 districts & universities get access to the various learning platforms they use.
We're a small startup located in Austin, Texas (26 team members), but growing fast. Weâre high-performing, and we tackle the problems that nobody else wants to take on. The ideal candidate will not just be an e mployee; they will be among the first few hires and will have the opportunity to contribute massively to the growth and direction of the organization as a whole.
What Youâll Be Up To:
Be the first line of defense and the first point of contact for all of our SMB clients
Take charge of the support pipeline, coordinating internal conversations between Client Success, Engineering our clients and their customers.
Participate in strategy and planning conversations with the Growth team
Develop a deep understanding of our industry, our client personas, Edlinkâs use-cases and our technology
Promote continuous improvement both internally and with clients in the areas of process improvement, response time, customer satisfaction and resolution time
Contribute to the vision and mission of Edlink by helping where you can. We are a fast-growing technology company and job requirements are subject to frequent changes
Help our customers get the most they possibly can from working with us.
Who You Are:
Experienced in support, sales, or account management, or have transferable skills from other roles or personal projects
A strong communicator, clear, thoughtful, and great at making a good first impression
Proactive and organized, with a bias toward action and follow-through
A quick learner whoâs curious by nature and eager to grow
Great at listening and understanding others' needs
Comfortable working in fast-moving, sometimes ambiguous environments
Bonus: Youâve worked with technical products or in a startup setting before
Bonus: You enjoy solving problems and making processes better. For customers and for your team
Who This Role is Perfect For:
Miss being around someone other than your plants, pets and family every day? We're an in-office team only hiring in-office roles.
Have a "non-traditional" background? Maybe you didn't go to college. Maybe you haven't worked in awhile. Maybe your most recent work experience doesn't translate well to a resume. We don't care. If you've got the skills and we believe you're on a good trajectory and just need a chance to run, you'll have a darn good shot at the role.
Passionate about scaling & building teams? This role needs someone whoâs excited to dig into building an environment where our company can help clients succeed.
What Youâll Get:
Working at an early-stage startup is like getting an MBA. You'll get lots of attention, have lots of responsibility and also lots of autonomy.
$45K - $75K D.O.E. + Equity (.2% - .5%)
Generous PTO
Weekly team lunches
No bureaucracy
Flexible working hours
Health, Dental, and Vision Insurance Options
Paid Parental Leave
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