Edtech.com's Summary

Frontline Education is hiring a Client Outcomes Manager to oversee a portfolio of mid-touch K-12 district clients, applying expertise in at least one Frontline product pillar while leveraging a hybrid digital and personal engagement model. The role involves driving product adoption, generating expansion opportunities, managing renewals, and collaborating across teams to enhance customer success and revenue retention.

Highlights

Manage ~75 mid-touch K-12 district clients, prioritizing by account health and growth potential.
Design and execute digital customer journeys using Gainsight, including email, webinars, and in-app messaging.
Conduct virtual Executive Business Reviews, Live Purposeful Engagements, and office hours to strengthen client relationships and gather expansion intelligence.
Identify cross-sell and upsell opportunities, creating qualified leads in Salesforce and collaborating with sales and client partners to close deals.
Track product adoption metrics; coordinate enablement and support to improve usage and remove barriers.
Maintain data accuracy across Salesforce, Gainsight, and Confluence for all client interactions and account health.
Own revenue retention targets (Net Revenue Retention and Gross Revenue Retention) and lead renewal strategies.
Required technical skills include Salesforce, Gainsight, marketing automation tools (HubSpot, Marketo), Power BI, Microsoft Office, and familiarity with CPQ, Confluence, and AI-enabled tools.
Requires 3-5+ years of experience in SaaS customer success or K12 edtech with proven expansion success in a scale motion.
Base salary range of $75,000 - $85,000 with a 6% annual bonus, plus performance incentives, 401(k) with company match, stock purchase opportunities, comprehensive benefits, and professional development resources.

Client Value Partner Full Description

Location Requirements

Remote, USA

Remote with up to 15% travel for regional client events, on-site workshops, and industry conferences.

How You’ll Contribute to Our Mission

Reporting to the Group Lead, Client Value Partner, you will manage a pooled book of mid-touch K-12 district clients across all Frontline pillars, applying deep expertise in at least one pillar and baseline fluency in the others. You will employ a hybrid engagement model—digital at scale complemented by targeted personal touch—to maximize adoption, generate expansion opportunities, and upsell services, moving accounts toward strategic status and higher lifetime value.

How You’ll Drive Success

Own a portfolio of ~75 mid-touch districts, segmenting by health and growth potential to prioritize engagement.
Design and execute Gainsight-powered digital journeys (email, in-app, webinars) that drive onboarding completion, feature activation, and continuous value realization.
Deliver scheduled personal touchpoints—group Executive Business Reviews (virtual), Live Purposeful Engagements (LPEs), and office hours—to reinforce outcomes and collect expansion intelligence.
Proactively uncover cross-sell and service-upsell opportunities; create qualified expansion opportunities in Salesforce and collaborate with Sales / Client Outcomes Partners to close.
Track and influence product adoption metrics; prescribe enablement resources and coordinate with Support/Implementation to remove barriers.
Leverage marketing automation to run thematic campaigns that educate clients on adjacent pillars and services.
Maintain impeccable data integrity in Salesforce, Gainsight, and Confluence, ensuring every client interaction, health score, and action plan is documented in real time.
Own Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets, leading end-to-end renewal strategy and execution to meet or exceed them.
Achieve quarterly targets for Expansion Lead volume, Service Upsell ARR, Product Adoption %, Engagement Score, and other key metrics.
Pursue and maintain annual Frontline product certifications, demonstrating expert-level knowledge in at least one pillar and foundational knowledge across the suite.
Contribute feedback loops to Product, Marketing, and Enablement to refine messaging, programs, and roadmap.
Collaborate with peers in the Client Outcomes Manager pool to iterate on playbooks, share best practices, and continuously improve scaled-delivery motion.

Key Success Metrics

What You Bring to Help Us Grow

Ability to manage a high volume of accounts, prioritize effectively, and meet aggressive expansion goals in a fast-growing environment.
Analytical thinker who can translate usage and health data into clear, actionable next steps.
CPQ and Confluence familiarity a plus.
Digital first mindset—comfortable designing email journeys, webinars, and in-app messaging to influence customer behavior at scale.
Growth mindset, curiosity, and passion for empowering K12 educators and staff.

What You’ll Need to Thrive

3 - 5+ years in SaaS customer success, account management, or K12 edtech, with demonstrable success driving expansion in a pooled/scale motion.
Subject matter expertise in at least one Frontline pillar (Human Capital Management, Student & Special Programs, Business Operations, or Analytics) and working knowledge of the others.
Hands on experience with Salesforce, Gainsight, marketing automation tools (e.g., HubSpot, Marketo), Power BI, and Microsoft Office.
Strong written and verbal communication skills adaptable to audiences from system admins to district leadership.
Familiarity with AI-enabled tools for proposal automation and content generation.
Up to 15% travel for regional client events, on-site workshops and industry conferences.

Our Mission, Our People, Our Purpose

At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.

As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.

How We Support Growth, Balance, and Well-Being

Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.
Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.
Volunteer Time Off: Paid time to give back and support causes that matter to you.
Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.
Our Philosophy: We believe time away from work helps you bring your best self to it.

Continuous Learning and Growth

World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.
Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.
AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.
Tuition Reimbursement: Invest in formal education to advance your skills and career.
Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement.

Health, Happiness, and Purpose

Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being.
Employee Assistance Program (EAP): Confidential support for you and your family’s needs.
Comprehensive Benefits: Health and financial benefits that support your happiness and future.
A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully.

Compensation & Benefits

The full base compensation range for this position is $75,000 - $85,000, with a 6% annual bonus. Actual compensation will be determined according to the approved range for the position and may consider relevant experience, skills, geographic location, internal equity, and other applicable factors.

Eligible employees may have access to:

A performance-based sales incentive plan
A 401(k) plan with company match
Employee stock purchase opportunities
Comprehensive health and financial benefits
Personalized paid time off and dedicated sick leave
Paid volunteer time
Tuition reimbursement and professional-development resources
Wellness initiatives and confidential employee-assistance support

Inclusion, Belonging & Equal Opportunity

Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.

Interview Process & Data Privacy

As part of our interview process, Frontline uses video conferencing tools that may include photo capture and automated transcription features. A screenshot or photo may be taken at the start of the interview for internal identification and record-keeping purposes only. Transcription tools may be used to support consistent note-taking and evaluation.

These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside of the hiring process. Candidates may opt out of transcription by notifying their recruiter in advance. Frontline processes candidate information in accordance with applicable data privacy laws and only for legitimate recruitment purposes.

Your privacy is important to us. Please see Frontline’s general Privacy Statement and Applicant Privacy Statement for more information.

Original Job Description

Location Requirements

Remote, USA

Remote with up to 15% travel for regional client events, on-site workshops, and industry conferences.

How You’ll Contribute to Our Mission

How You’ll Drive Success

Own a portfolio of ~75 mid-touch districts, segmenting by health and growth potential to prioritize engagement.
Design and execute Gainsight-powered digital journeys (email, in-app, webinars) that drive onboarding completion, feature activation, and continuous value realization.
Deliver scheduled personal touchpoints—group Executive Business Reviews (virtual), Live Purposeful Engagements (LPEs), and office hours—to reinforce outcomes and collect expansion intelligence.
Proactively uncover cross-sell and service-upsell opportunities; create qualified expansion opportunities in Salesforce and collaborate with Sales / Client Outcomes Partners to close.
Track and influence product adoption metrics; prescribe enablement resources and coordinate with Support/Implementation to remove barriers.
Leverage marketing automation to run thematic campaigns that educate clients on adjacent pillars and services.
Maintain impeccable data integrity in Salesforce, Gainsight, and Confluence, ensuring every client interaction, health score, and action plan is documented in real time.
Own Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets, leading end-to-end renewal strategy and execution to meet or exceed them.
Achieve quarterly targets for Expansion Lead volume, Service Upsell ARR, Product Adoption %, Engagement Score, and other key metrics.
Pursue and maintain annual Frontline product certifications, demonstrating expert-level knowledge in at least one pillar and foundational knowledge across the suite.
Contribute feedback loops to Product, Marketing, and Enablement to refine messaging, programs, and roadmap.
Collaborate with peers in the Client Outcomes Manager pool to iterate on playbooks, share best practices, and continuously improve scaled-delivery motion.

Key Success Metrics

What You Bring to Help Us Grow

Ability to manage a high volume of accounts, prioritize effectively, and meet aggressive expansion goals in a fast-growing environment.
Analytical thinker who can translate usage and health data into clear, actionable next steps.
CPQ and Confluence familiarity a plus.
Digital first mindset—comfortable designing email journeys, webinars, and in-app messaging to influence customer behavior at scale.
Growth mindset, curiosity, and passion for empowering K12 educators and staff.

What You’ll Need to Thrive

3 - 5+ years in SaaS customer success, account management, or K12 edtech, with demonstrable success driving expansion in a pooled/scale motion.
Subject matter expertise in at least one Frontline pillar (Human Capital Management, Student & Special Programs, Business Operations, or Analytics) and working knowledge of the others.
Hands on experience with Salesforce, Gainsight, marketing automation tools (e.g., HubSpot, Marketo), Power BI, and Microsoft Office.
Strong written and verbal communication skills adaptable to audiences from system admins to district leadership.
Familiarity with AI-enabled tools for proposal automation and content generation.
Up to 15% travel for regional client events, on-site workshops and industry conferences.

Our Mission, Our People, Our Purpose

How We Support Growth, Balance, and Well-Being

Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.
Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.
Volunteer Time Off: Paid time to give back and support causes that matter to you.
Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.
Our Philosophy: We believe time away from work helps you bring your best self to it.

Continuous Learning and Growth

World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.
Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.
AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.
Tuition Reimbursement: Invest in formal education to advance your skills and career.
Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement.

Health, Happiness, and Purpose

Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being.
Employee Assistance Program (EAP): Confidential support for you and your family’s needs.
Comprehensive Benefits: Health and financial benefits that support your happiness and future.
A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully.

Compensation & Benefits

Eligible employees may have access to:

A performance-based sales incentive plan
A 401(k) plan with company match
Employee stock purchase opportunities
Comprehensive health and financial benefits
Personalized paid time off and dedicated sick leave
Paid volunteer time
Tuition reimbursement and professional-development resources
Wellness initiatives and confidential employee-assistance support

Inclusion, Belonging & Equal Opportunity

Interview Process & Data Privacy

Your privacy is important to us. Please see Frontline’s general Privacy Statement and Applicant Privacy Statement for more information.

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Edtech.com's Summary

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