Edtech.com's Summary

Florida International University is hiring a Clinical IT Field Analyst I - Herbert Wertheim College of Medicine to set up, troubleshoot, and maintain computing equipment for the college’s staff at local and remote sites. The role works service requests through the HWCOM ticketing system, helps end users resolve hardware, software, and connectivity problems, and supports computers that handle FBI Criminal Justice Information Service data. The analyst also tracks IT purchasing requests and hardware and software inventory and joins a 24x7 on-call rotation.

Highlights

Set up and deploy desktops, laptops, and peripherals at local and remote sites.
Troubleshoot, install, upgrade, and repair computer hardware and software, including connectivity problems.
Log, assign, and follow up on IT service requests in the HWCOM Ticketing System.
Work with end users to explain and resolve issues, organizing work by priority with little to no supervision.
Handle IT purchasing requests, gather vendor quotes, and recommend optimal hardware and software configurations.
Maintain the asset management system that tracks hardware and software inventory.
Support computers that access FBI CJIS data, without direct access to the data itself.
Take part in the 24x7 on-call IT support schedule and carry the on-call phone during on-call shifts.
Bachelor’s degree plus one year of IT experience, or five years of IT experience, or an equivalent combination.
Advertised salary of $42,000 - $45,000 with an expanded background check required before hire.

Clinical IT Field Analyst I - Herbert Wertheim College of Medicine Full Description

Job Opening ID

538184

Location

Modesto A. Maidique Campus

Full/Part Time

Full-Time

Regular/Temporary

Regular

Job Summary

The Herbert Wertheim College of Medicine is currently seeking a Clinical IT Field Analyst I to join our team of professionals.

Duties include:

Performs computing equipment (desktop, laptop, peripherals, etc.) setup and deployment at local and remote sites.
Troubleshoots, installs, upgrades, maintains and repairs computing equipment hardware and software issues, including connectivity problems.
Intakes, creates, assigns, and follows up on IT service requests using the HWCOM Ticketing System based on established procedures.
Communicates with end users to identify, explain, and resolve issues. Organizes work based on established priorities with little to no supervision.
Maintains IT purchasing requests and works with vendors to obtain quotes and follow up on order status. Works with customers to evaluate client systems (hardware and software) purchasing needs and makes recommendations based on optimal configuration of hardware or software needs when necessary. Provides timely communication and update to customers.
Provides technical support to computers that access FBI’s Criminal Justice Information Service (CJIS) data which is protected and confidential information. Employee does not have direct access to CJIS data. However, may be exposed to data while providing technical support to employees who work with CJIS data on their computer.
Participates in the on-call (24x7) IT support schedule as requested by the supervisor to maintain adequate coverage throughout the year; Must carry the on-call phone during on-call shift and responds to IT support requests based on established procedures and guideline for 24x7 support.
Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Maintains the asset management system to update and keep track of hardware and software inventory based on established procedures.
Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.

Minimum Qualifications

Bachelor's degree in an appropriate area of specialization and one (1) year of IT experience; OR five (5) years of IT experience; OR an equivalent combination of relevant education and/or experience.

Job Category

Staff

Advertised Salary

$42,000 - $45,000

Work Schedule

Begin time: 8:30 AM

End time: 5:00 PM

Pre-Employment Requirements

Expanded Background Check

Other Information

May be required to be On-Call as needed by the University.

How To Apply

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

How To Apply

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

How to Claim Vet Preference

Since 1945, the Florida Legislature has made a provision to give preference in the hiring process to United States war veterans in recognition of their military, naval, or air service who meet specific conditions. The conditions are as follows:

Veterans with a VA service-connected disability
Spouses of veterans with permanent and total service-connected disability
Honorably discharged veterans with wartime service.
Unmarried widow or widower of a veteran who died as a result of a service-connected disability
A veteran who has served in a qualifying campaign or expedition for which a campaign badge has been authorized, to include the Global War on Terrorism Expeditionary Medal.

Florida International University honors this policy and will comply with Veterans’ Preference guidelines when filling staff positions. Any applicant claiming Veterans’ Preference will be required to attach a DD214 with each application submitted for verification.

If there are any questions concerning Veterans’ Preference, please contact Talent Acquisition & Management by calling 305-348-2500.

For additional information on Veterans’ Preference, visit http://www.floridavets.org/.

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU’s Office of Civil Rights at 305.348.2785 or email [email protected].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU’s Office of Civil Rights (OCR) at 305-348-2785 or [email protected]. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.

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Clinical IT Field Analyst I - Herbert Wertheim College of Medicine

Edtech.com's Summary

Clinical IT Field Analyst I - Herbert Wertheim College of Medicine Full Description

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