Edtech.com's Summary

University of Toronto is hiring a Cloud Email Services Administrator (Term). The role runs and supports the University’s LISTSERV mailing list service and its core email platforms, including Microsoft 365 and SendGrid, for students, faculty, librarians, and administrative staff. It sits in the central Enterprise Applications and Solutions Integration department under the Manager, Microsoft Cloud Architecture, and is a six-month term position.

Highlights

Operate, maintain, and support the LISTSERV service and the core email services delivered through Microsoft 365, SendGrid, and similar platforms.
Monitor server performance and integrity and troubleshoot complex system problems as they arise.
Respond promptly to service requests and collaborate with central ITS and divisional IT teams to keep service levels high.
Analyze and monitor vendor service and performance, and write standard operating procedures, technical documentation, and user support guides.
Bachelor’s degree or an acceptable combination of equivalent experience, plus at least four years of recent experience administering and supporting enterprise email services.
Hands-on experience with L-Soft LISTSERV, Microsoft Exchange Online (preferably in a federated environment), and Microsoft 365, including troubleshooting email delivery across heterogeneous systems.
Extensive Microsoft Windows Server experience in an enterprise environment, and PowerShell skills for managing Exchange Online mailboxes, accounts, and resources.
Familiarity with email security practices including DMARC, SPF, and DKIM.
Experience with ServiceNow, JIRA, or Azure DevOps ticketing, and with SendGrid, is an asset.
Pay band starting at $84,564 with annual step progression to a maximum of $108,145, for a full-time, six-month term appointment.

Cloud Email Services Administrator (Term) Full Description

About us: The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.

Your opportunity

Under the general direction of the Manager, Microsoft Cloud Architecture, you will be part of a dynamic, collaborative, and innovative team focused on delivering transformational technology solutions to the University. Through your efforts in this position, you will directly help improve email and collaboration services provided to the University’s students, faculty, librarians, and administrative staff.

As the Email Services Support Analyst, you will be responsible for the efficient operation, maintenance, and support of the University's LISTSERV service as well as core email services provided on the Microsoft 365, SendGrid, and similar platforms. You will monitor system performance and troubleshoot issues as they arise, respond to client requests and questions in a timely and professional manner, ensure operational excellence through regular maintenance and updates, and collaborate with ITS and Divisional IT teams to deliver the highest level of service.

Your responsibilities will include

Troubleshooting complex computer system problems
Monitoring the performance and integrity of servers
Analyzing and monitoring vendor service and performance
Developing and editing standard operating procedures for IT services
Responding to service requests in a timely fashion
Creating complex and technical documentation and user support guides
Keeping well-informed on current technologies, best practices and industry standards

Essential Qualifications

Bachelor's Degree or acceptable combination of equivalent experience.
Minimum four years of recent and relevant experience administering and supporting enterprise email services.
Experience with L-Soft LISTSERV.
Experience with Microsoft Exchange Online, preferably in a federated environment.
Experience with Microsoft 365.
Experience troubleshooting email delivery across multiple heterogeneous systems.
Extensive experience with Microsoft Windows Server operating systems in an enterprise environment. Familiarity with Linux operating systems is an asset.
Experience with PowerShell, specifically for manipulating Microsoft Exchange Online mailboxes, accounts, and resources.
Familiarity email security best practices including DMARC, SPF, and DKIM.
Effective written and oral communication and interpersonal skills.
Excellent time management, prioritization, and multi-tasking skills.
Excellent customer service skills.

Assets (Nonessential)

Demonstrated willingness to develop and share technological expertise
Experience working with ServiceNow and/or other IT ticketing systems such as JIRA, and Azure Dev Ops
Experience with web application languages (e.g. .Net, PHP, XML, Java, Python, PERL, JavaScript), web server technologies (e.g. Apache, IIS), and database applications (e.g. Oracle, MSSQL, DB2, PostgreSQL, and MySQL)
Familiarity with the University of Toronto environment, governance, and policies
Experience working with SendGrid and other industry leading email services

To be successful in this role you will be

Adaptable
Efficient
Motivated self-learner
Multi-tasker
Organized
Proactive
Problem solver
Resourceful

NOTE: This is a 6 month-term position.

Employee Group: USW. Appointment Type: Budget - Term. Schedule: Full-Time.

Pay Scale Group & Hiring Zone: USW Pay Band 12 -- $84,564 with an annual step progression to a maximum of $108,145. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations at any point during the application and hiring process, please contact [email protected].

Let me find your next job.

Thanks - you're signed up.

Cloud Email Services Administrator (Term)

Edtech.com's Summary

Cloud Email Services Administrator (Term) Full Description

IT Technician III, UNLV Thomas and Mack - Computer Services Development [R0154247]

Infrastructure and Network Specialist

Manager, Communications Infrastructure Design & Build (0524U), Berkeley IT

Database Administrator, Lead (Req 26001083)

Information Systems Specialist, Intermediate (Req 26001459)