About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
This position consults with customers and delivers value-added services that provide the quickest path to institutional success by providing personalized and on-going guidance and support on Ellucian solutions and customer business operations post-implementation, enabling customers to maximize value from their solutions.
Where you will make an impact
- Provides high-quality customer consultation and support to Ellucian's Colleague product suite, specifically the Colleague Finance module.
- Monitors, tracks, and reports project risks, issues, milestones and work completed, as well as work that is underway.
- Provides leadership for the customer enabling them to stay on time and on task.
- Partners with customers to implement new functionality into the modules.
- Assist customers in troubleshooting issues related modules within the Ellucian Colleague product suite.
- Contributes to the definition of client engagement activities.
- Interact with the customer and other consultants to translate business requirements into functional specifications for conversions, reporting, interfaces and customizations.
- Assesses unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify causes.
- Facilitates business process review and application prototyping sessions as well as providing
- Evaluates and modifies systems, where appropriate, relative to the customer business practices.
- Provide customers with high-quality business processes, change management and other appropriate documentation.
- Implements modifications and/or updates.
- Provide direction in developing testing methodology and test scripts for use during upgrades, patch application and customizations.
- Works with the customer to test and confirm modifications and/or updates meet specifications.
- Provides guidance in the development of user-training strategy, and when appropriate, delivers such training.
- Other duties as assigned.
What you will bring
- Strong experience supporting the Colleague Finance module.
- +7 years of experience working in a higher education Institution Business Office or equivalent consulting experience.
- Experience with business processes related to Institution Business Office and functions within colleges and universities.
- Experience with related business process and Banner/Colleague operations within Institution Business Office.
- Strong problem-solving skills and a self-starter attitude.
- Proven analytical and problem-solving skills
- Strong presentation skills
- Strong interpersonal communication skills and the ability to maintain effective working relationships with co-workers, vendors, and customers.
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy- caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
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