Edtech.com's Summary

The Pennsylvania State University is hiring a Communications & Case Management Specialist. The specialist will drive targeted communications, coordinate stakeholder engagement, and deliver high-quality technical assistance for the Education Resource Center’s statewide initiatives. The role demands strong communication, organizational skills, and the ability to manage evolving priorities while facilitating meetings with diverse, high-level stakeholders.

Highlights

Develop targeted communications supporting the ERC's statewide work.
Coordinate stakeholder engagement activities and provide technical assistance.
Utilize virtual meeting platforms like Zoom and Teams and manage event logistics.
Required Bachelor's degree with 3+ years of relevant experience or equivalent combination.
Preferred 2-3 years of experience in communications, case management, or related roles.
Excellent writing, editing, and presentation skills with strong interpersonal abilities.
Experience planning and facilitating meetings or events with high-level or cross-agency stakeholders.
Familiarity with Pennsylvania laws, regulations, and governance documents beneficial.
Graphic design and digital communication tools experience preferred (e.g., Canva, Adobe, Mailchimp).
Salary range from $56,200 to $81,500, plus comprehensive benefits including a 75% tuition discount.

Communications & Case Management Specialist Full Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. This position is funded for 1 year(s); continuation past 1 year(s) will be based on university need, performance, and/or availability of funding.

POSITION SPECIFICS

The Communications & Case Management Specialist will play a critical role in supporting the ERC's statewide work by developing targeted communications, coordinating stakeholder engagement activities, and providing timely, high‑quality technical assistance. This position requires a skilled communicator who is detail‑oriented, highly organized, and comfortable managing complex tasks in a fast‑paced environment with ambiguous or evolving expectations.

The ideal candidate will bring strong writing and presentation abilities, experience facilitating meetings for diverse or high‑level stakeholders, and a customer‑service orientation that prioritizes clarity, responsiveness, tenacity, and professionalism.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONSBachelor's Degree3+ years of relevant experience; or an equivalent combination of education and experience

acceptedRequired Certifications:None

Preferred Qualifications

2-3 years of experience in communications, outreach, case management, or a related professional role.
Demonstrated experience drafting and designing targeted messaging for multiple stakeholder groups.
Prior experience resolving complex problems for constituents or high-level stakeholders, especially involving public sector, education, or government processes.
Outstanding interpersonal skills with a strong commitment to customer service and stakeholder satisfaction.
Experience with virtual meeting platforms (e.g., Zoom, Teams) and event logistics.
Excellent writing, editing, and presentation skills.
Experience planning, organizing, and facilitating meetings or events, preferably involving high‑level or cross‑agency stakeholders.
Ability to work independently, manage multiple tasks simultaneously, and remain persistent and adaptable when addressing problems without clear solutions.
Familiarity with reading or interpreting Pennsylvania laws, regulations, and other governance documents.
Graphic design or digital communications experience (e.g., Canva, Adobe, Mailchimp, Constant Contact).
Experience working in education, career and technical education, or public administration.

About the Education Resource Center

The Education Resource Center (ERC), located at Penn State Greater Allegheny near Pittsburgh, provides statewide technical assistance to the field of career and technical education (CTE) through projects funded by the Pennsylvania Department of Education's Bureau of Career and Technical Education (BCTE). The ERC's mission is to enhance the academic and technical achievement of high school students across more than 80 CTE schools and 150 school districts in Pennsylvania through the provision of support services and the development of strategic initiatives that advance access to high-quality CTE programming.

This position is based at Penn State Greater Allegheny in McKeesport, Pennsylvania, with opportunities for a hybrid schedule (3 days in office, 2 remote days). Some travel within Pennsylvania will be required to support in‑person events or stakeholder engagements.

BACKGROUND CHECKS/CLEARANCES
This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITSThe salary range for this position, including all possible grades, is $56,200.00 - $81,500.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

Federal Contractors Labor Law Poster

PA State Labor Law Poster

Penn State Policies

Hotlines

Original Job Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

POSITION SPECIFICS

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONSBachelor's Degree3+ years of relevant experience; or an equivalent combination of education and experience

acceptedRequired Certifications:None

Preferred Qualifications

2-3 years of experience in communications, outreach, case management, or a related professional role.
Demonstrated experience drafting and designing targeted messaging for multiple stakeholder groups.
Prior experience resolving complex problems for constituents or high-level stakeholders, especially involving public sector, education, or government processes.
Outstanding interpersonal skills with a strong commitment to customer service and stakeholder satisfaction.
Experience with virtual meeting platforms (e.g., Zoom, Teams) and event logistics.
Excellent writing, editing, and presentation skills.
Experience planning, organizing, and facilitating meetings or events, preferably involving high‑level or cross‑agency stakeholders.
Ability to work independently, manage multiple tasks simultaneously, and remain persistent and adaptable when addressing problems without clear solutions.
Familiarity with reading or interpreting Pennsylvania laws, regulations, and other governance documents.
Graphic design or digital communications experience (e.g., Canva, Adobe, Mailchimp, Constant Contact).
Experience working in education, career and technical education, or public administration.

About the Education Resource Center

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITSThe salary range for this position, including all possible grades, is $56,200.00 - $81,500.00.

Salary Structure - Information on Penn State's salary structure

CAMPUS SECURITY CRIME STATISTICS

EEO IS THE LAW

Federal Contractors Labor Law Poster

PA State Labor Law Poster

Penn State Policies

Hotlines

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Communications & Case Management Specialist

Edtech.com's Summary

Communications & Case Management Specialist Full Description

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