Communications Center Supervisor - First Shift (SHRA)

🇺🇸 Charlotte, NC

🕑 Full-Time

💰 $44K - $50K

💻 Communications

🗓️ June 16th, 2025

Edtech.com's Summary

UNC Charlotte is hiring a Communications Center Supervisor - First Shift (SHRA). The role involves supervising daytime communications staff handling multiple phone lines, radio traffic from parking enforcement and transportation, and assisting customers with permit and vehicle record updates. The supervisor oversees training, customer complaints, and operational functions using specialized software to ensure smooth Parking & Transportation Services.

Highlights

Supervise first shift communications staff managing phone lines, radio traffic, and customer inquiries.
Operate parking equipment management software, Avigilon camera software, NC DMV database, Banner Finance, and parking permit systems.
Respond to and resolve customer complaints; provide directions and parking recommendations across campus.
Manage logs of equipment malfunctions and oversee citation, permit, and vehicle record updates.
Perform employee training, mentoring, hiring, and act as manager in management's absence.
Require graduation from high school and 2-3 years of progressively responsible administrative and supervisory experience.
Need experience with two-way radios, 10-codes, and proficiency in MS Office, Google Docs, and email.
Knowledge of SKIDATA and AIMS parking systems is preferred.
Salary range: $44,486 - $50,099 annually.
Work unit: Parking & Transportation Services, Division: Business Affairs, Department: Business Services (Admin).