Computer Consultant I

Computer Consultant I

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 Posting Details 

Job #  | 042583
Department Code  | 20201-7261
Department  | Office of Assc Provost Acad Prgms
Job Title  | Computer Consultant I
Location  | Syracuse, NY
Campus  | Syracuse, NY

Commitment to On-Campus Experience  | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range  | $23.07 - $27.89
Pay Determination  | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level  | S4
FLSA Status  | Non-exempt
Hours  | Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type  | Full-time
Unionized Position Code  | Not Applicable
Job Description  | The Computer Consultant I in the Center for Student Excellence plays a pivotal role in ensuring the seamless operation of student success technologies at Syracuse University. This position combines system administration, technical troubleshooting, and user support to empower faculty, staff, administrators, and students in achieving academic goals. From supporting system performance to resolving user issues to delivering training and creating user-friendly resources, the consultant drives efficiency and innovation in student success initiatives. This is an exciting opportunity for a tech-savvy problem solver who thrives on collaboration, continuous improvement, and supporting excellence in higher education.

Education and Experience  | Bachelor’s degree in Information Technology, Computer Science, Information Management, or a related field is strongly desired but relevant experience and certifications may substitute.

Skills and Knowledge  | Strong technical troubleshooting skills to resolve software, login, data sync, and reporting issues across multiple student success platforms. Proficiency in system administration including user account management, permission settings, and access reviews. Experience with helpdesk systems and ticket triage, including prioritization, categorization, and escalation based on complexity and urgency. Ability to translate functional needs into technical solutions. Excellent communication and documentation skills to create clear, user-friendly guides, tutorials, and knowledge base resources. Strong training and facilitation abilities to deliver onboarding, refresher sessions, and tailored support for users of varying technical skill levels. Knowledge of best practices in higher education retention and student success technologies to guide effective platform use and continuous improvement helpful.

Responsibilities  | System Administration and Quality Assurance Manage user accounts and permissions, including creation, updates, and access reviews. Monitor system performance and user behavior to proactively identify and address issues that may impact student success efforts. Participate in quality assurance testing, offering feedback from a user support and operational perspective. Contribute to the configuration of a procured system including translating campus requirements to functional system capabilities. Maintain security awareness, enforcing access controls depending on data sensitivity and reporting suspicious activity. Collaborate with system vendors, Information Technology Services (ITS), academic and administrative departments across campus in system administration. Stay informed of best practices in higher education retention to enhance system support and guidance.
Support Ticket Management and Triage Monitor and prioritize incoming support tickets using the helpdesk system to ensure timely responses. Categorize tickets based on complexity and urgency to route appropriately resolving simple issues, assigning to unit-level support, or escalating to technical teams.
Technical Support and Troubleshooting Deliver first-level technical support for students, faculty, staff, and administrators using Center for Student Excellence platforms. Assist with common issues such as login errors, data sync failures, report generation problems, and user permission conflicts. Collaborate on testing and rollout of software updates, patches, and new features in staging environments to identify user-impact concerns.
Documentation and Knowledge Management Create and maintain user-friendly guides, reference materials, and tutorial videos tailored to different roles and tasks within supported platforms. Regularly update documentation to reflect new features, software updates, and institutional process changes. Organize a searchable knowledge base for common issues and solutions.
User Training and Enablement Conduct onboarding sessions and refresher training for users, both individually and in groups, customized by department and role. Provide ongoing user support to reinforce effective use of retention software and practices.
Physical Requirements  | Not Applicable
Tools/Equipment  | Not Applicable
Application Instructions  | In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University  | Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area  | Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement  | Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans  | Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community  | Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link  | https://www.sujobopps.com/postings/112337
Job Posting Date  | 02/16/2026
Application Deadline  |
Full Consideration By  |
Job Category  | Staff
Message to Applicants  | 

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