Computer Consultant II

Computer Consultant II

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 Posting Details 

Job #  | 042939
Department Code  | 31301-0097
Department  | D'Aniello Institute for Veterans and Military Families (IVMF)
Job Title  | Computer Consultant II
Location  | Syracuse, NY
Campus  | Syracuse, NY
Commitment to On-Campus Experience  | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range  | $62,500 - $70,000
Pay Determination  | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level  | S5
FLSA Status  | Exempt
Hours  | Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.
Job Type  | Full-time
Unionized Position Code  | Not Applicable

Job Description 
The Division of Strategic Initiatives and Innovation (SII) is seeking a customer service-oriented Computer Consultant II to provide advanced technical support and issue resolution across a wide range of systems, applications, devices, and environments. Reporting to the Director of Information Technology for SII, this senior member of the technical services team will lead day-to-day help desk operations, act as the second-level escalation point for issues requiring specialized expertise, and oversee the configuration, maintenance, and troubleshooting of servers, desktops, laptops, mobile devices, peripherals, operating systems, and software applications for staff across the division’s geographically distributed units.

Beyond front-line support, this position performs Azure/Entra and system administration, mentors and develops technical staff, maintains documentation and standard operating procedures, and provides project management support for technology initiatives across SII. The Computer Consultant II also leads on-site and off-site technology support for conferences, seminars, training sessions, and special events, and serves as a liaison to cross-campus IT strategy groups. The consultant works independently across multiple campus and off-site locations and may be required to work some non-business hours to meet event needs and complete system updates.

Education and Experience 
Bachelor’s degree in Information Technology, Computer Science, or a related field required, or an equivalent combination of education and experience. Three to five years of relevant experience in IT support, system administration, and end-user/desktop support, including supporting desktops, laptops, and mobile devices in a large or enterprise environment. Experience with software deployment and participation in enterprise-level technology projects. Experience using a help desk ticketing system to track, prioritize, and resolve requests. Relevant professional certifications preferred. A valid driver’s license is required, as the position provides occasional on-site desktop support at off-site division locations; event and technical support may also require some non-business hours.

Skills and Knowledge 
Proficiency supporting current versions of Windows, macOS, and mobile (iOS and Android) devices in a networked environment, including remote help desk support and troubleshooting. Standard platform management methodologies – systems imaging, remote administration, centralized directory services, and policy-based systems management. Active Directory and Microsoft Azure/Entra administration (group policy and identity/access management) and Microsoft 365/Office 365 support. PowerShell scripting required; Python and SQL a plus. Windows Server administration; virtual server management with vCenter and vSphere a plus. Supporting Microsoft Teams and Zoom for in-person, hybrid, and remote meetings and events. SharePoint administration, help desk ticketing systems, and a basic understanding of firewalls, network security appliances, and network protocols. Familiarity with AI tools such as Microsoft Copilot, Google Gemini, and Claude for enhancing workflow and end-user support. Excellent customer service and written/verbal communication, with strong documentation skills and the ability to explain technical topics to end users in plain language. Self-starter able to work independently, multitask across concurrent projects, meet deadlines, and handle confidential and sensitive information.

Responsibilities  | Lead the SII/NVRC technical staff team, acting as the second-level escalation point for help desk requests requiring specialized expertise. Oversee day-to-day help desk operations and ensure end users across the division receive accurate, timely support for servers, desktops, laptops, mobile devices, peripherals, operating systems, and applications. Ensure technical staff remain trained on new technologies, emerging security threats, and productivity improvements, and take an active role in mentoring staff so their roles remain valuable learning experiences. Work with the Director of IT to plan, prioritize, and manage technology projects, and drive the SII technology strategic plan as outlined by the Director. Serve as project lead or contributor on divisional initiatives platform implementations, software upgrades, and new product rollouts. Use project management tools to track tasks, milestones, and deadlines while coordinating with internal staff and external vendors to ensure proper execution and follow-through. Perform Azure/Entra and system administration duties for the division, including managing data security access, user accounts, and policy-based configurations, and applying access and policy implementation using PowerShell and Microsoft 365/Office 365 services. Manage and maintain the division’s IT asset inventory, tracking hardware assignments, device lifecycle, and equipment records, and supporting the build, deployment, and replacement of devices in line with upgrade cycles. Effectively document and maintain department and project standard operating procedures. Create and update knowledge-base documentation on known solutions to disseminate knowledge across the division and reduce recurring requests, and prepare clear technical materials and training for staff with varying levels of experience. Lead on-site and off-site technology support for divisional conferences, seminars, training sessions, and special events, including in-person, hybrid, and remote formats. Coordinate event technology needs, configure and stage equipment, and participate in an after-hours/on-call rotation to provide hardware and software support outside standard business hours as event and operational needs require. Act as the primary Information Coordinator for Strategic Initiatives and serve as liaison to cross-campus IT strategy groups, including ITS, DSP, Online Platforms, the Active Directory Technical Team, and the Print Management Technical Team.

Physical Requirements  | Not Applicable
Tools/Equipment  | Not Applicable
Application Instructions  | In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University  | Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area  | Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement  | Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans  | Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community  | Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link  | https://www.sujobopps.com/postings/113818
Job Posting Date  | 07/20/2026
Application Deadline  |
Full Consideration By  |
Job Category  | Staff
Message to Applicants  | 

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