Mountain Gateway Community College is hiring a Computer Operations Technician to provide Tier 1 and Tier 2 technical support to its Technical Services Department and the wider campus user community. The technician troubleshoots, installs, and maintains computer hardware, networking equipment, and related systems for faculty, staff, and students. Mountain Gateway is one of Virginia's 23 community colleges and serves Alleghany, Bath, Botetourt, and Rockbridge counties plus nearby cities and towns.
Highlights
Provide Tier 1 and Tier 2 technical support to faculty, staff, students, and other users
Troubleshoot, install, and maintain computer hardware, networking equipment, and related technology systems
Keep accurate equipment inventory records and support the computer replacement schedule
Work effectively with users who have varying levels of technical expertise
Manage multiple priorities while staying responsive and professional
Hold an associate degree or equivalent education and experience, with 1 to 2 years of related technical experience
Prefer an associate degree in computer science or a related field
Earn a hiring range of $40,000 to $45,800 in a full-time, pay band 03 position
Apply by October 11, 2026 through the Virginia Community College System, including the Alternative Hiring Process for applicants with disabilities
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | Computer Operations Technician Role Title | Computer Operations Techn I Role Code | 39011-SW FLSA | Nonexempt Pay Band | 03 Position Number | 28700064 Agency | Mountain Gateway Community College Division | Mountain Gateway Community College (Div) Work Location | Alleghany - 005 Hiring Range | $40,000 to $45,800 Emergency/Essential Personnel | No EEO Category | 3-Technicians Full Time or Part Time | Full Time Does this position have telework options? -Telework options are subject to change based on business needs- | Does this position have a bilingual or multilingual skill requirement or preference? | Work Schedule | TBD Sensitive Position | No Job Description |
Mountain Gateway Community College (MGCC) is a two-year public institution of higher education and one of 23 community colleges in Virginia. The college is supported by the Commonwealth of Virginia; the counties of Alleghany, Bath, Botetourt (northern portion) and Rockbridge; the cities of Buena Vista, Covington, and Lexington; and the town of Clifton Forge. MGCC provides opportunities for the extension of knowledge, skills and personal enrichment in an environment that maintains high academic standards and respect for each individual. The college strives to keep programs and services financially and geographically accessible for all students. Credit and non-credit courses are offered to meet life-long learning needs. On-site and distance learning options incorporate up-to-date technologies.
The Technical Services Support Specialist provides Tier 1 and Tier 2 technical support to the Technical Services Department and the broader user community. This position assists with troubleshooting, installation, maintenance, and support of computer hardware, networking equipment, and related technology systems. The position is responsible for maintaining accurate equipment inventory records and supporting the organization’s computer replacement schedule. The successful candidate will provide responsive, professional, and customer-focused technical assistance to faculty, staff, students, and other users. Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required Qualifications | Knowledge, Skills, and Abilities
The successful candidate should possess: Strong analytical and problem-solving abilities. Excellent interpersonal and customer service skills. Effective written and verbal communication skills. A service-oriented approach to supporting faculty, staff, students, and other users. The ability to troubleshoot technical problems systematically and efficiently. Strong attention to detail and accurate record keeping skills. The ability to learn new technologies and adapt to changing technical environments. The ability to work effectively with users who have varying levels of technical expertise. The ability to manage multiple priorities while maintaining a high level of responsiveness and professionalism. Associate Degree or equivalent education and experience; 1 to 2 years related technical experience; display professional deportment at all times Additional Considerations | Preferred Qualifications: Associate Degree in Computer Science or related field. Operation of a State Vehicle | No Supervises Employees | Yes Required Travel | TBD
Posting Detail Information
Posting Number | CLS_4783P Recruitment Type | General Public - G Number of Vacancies | 1 Position End Date (if temporary) | Job Open Date | 10/01/2026 Job Close Date | 10/11/2026 Open Until Filled | Agency Website | www.mgcc.edu/jobs Contact Name | Email | Phone Number | Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155 Additional Information | Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/ EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors. ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested. E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. Quicklink for Posting | https://jobs.vccs.edu/postings/101812
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Resume
Cover Letter/Letter of Application
Optional Documents
Alternative Hiring Process Letter
SF-50 (Documentation of involuntary separation from Federal Agency)
