Consultant – Student Success, Senior Associate

🇺🇸 Remote - US

🕑 Full-Time


💻 Consulting

🗓️ September 7th, 2023

Higher Ed
At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief
Consultant – Student Success, Senior Associate
The Consultant (also known as Strategic Leader) is the primary relationship manager and consultant for our university and community college clients, playing the lead role in managing our Student Success Technology project timelines, consulting on workflow integration across each school within the University/College and ensuring our partners see value in our technology. In addition to partnering with senior academic leaders (including but not limited to Provosts and Vice Provosts) to implement our student success technology platform, the consultant will work with academic advising and other contributing departments to drive depth and breadth of use of the platform, leverage data to identify new areas of opportunity and work with senior academic leaders to identify and overcome systemic obstacles to student retention and graduation success. The EAB Technology division is committed to a diverse and inclusive community, and we are looking for individuals excited to contribute to this community and who bring experience collaborating with diverse stakeholders. 

This is a preferred EAB office-located position based in Washington, DC, but we are open to remote candidates (within the continental United States) with previous EAB Navigate experience.

Primary Responsibilities:
Implementing Student Success Technology:
  •  Manage the end-to-end relationship with universities and community colleges utilizing EAB’s Student Success technology, from initial onboarding, to platform implementation, through user training and consulting
  • Complete gap investigation of existing advising processes and student experience across each school as a means of identifying missed opportunities developing the optimal workflow integration of the platform
  • Monitor technology implementation progress; answer questions and devise solutions to our partner's problems
  • Collaborate with our partners on appropriate change management strategies to implement the platform
  • Partner with EAB technical/data support staff and launch consultants to ensure smooth implementation of our technology platform

Driving Student Success Technology Impact:
  •  Serve as the senior partner point of contact, working closely with the project sponsor and student success leaders at each university through the full implementation process and post-implementation
  • Lead and facilitate client discussions and meetings both via phone and in person
  • Develop engagement strategies with key stakeholders
  • Create project plans and deliverables to help drive utilization and impact of the platform
  • Present research briefings and educational sessions to your partners and, as applicable, collaborative-wide via webinars, regional meeting or national meeting roundtable
  • Calculate and disseminate impact testing
  • Provide feedback and support to product management team to continue to further refine and enhance the technology

Contributing to Renewals and Cross Sells:
  •  Monitor partner satisfaction, manage continuous improvement process and assure technology is meeting their needs
  • Triage, report, address and communicate next steps for partner needs, issues or product gaps
  • Identify cross sell opportunities across EAB portfolio and support sales process (where applicable)

Basic Qualifications:
  • Bachelor’s Degree
  • Must possess at least 3 years of experience in two of the following:
    • Consulting experience
    • Client management experience
    • Project management experience
    • Experience presenting to groups or facilitating training sessions
    • Demonstrated solution-focused deductive reasoning and quantitative analysis
    • Experience working in higher education
  • Willingness to travel 30-50% domestically
  • Valid driver’s license

Ideal Qualifications:
  • Deep knowledge of the academy, in particular undergraduate programming and academic advising
  • Consulting experience in the areas of enrollment management and student retention
  • Proven ability to drive change and achieve results in an academic setting
  • Experience working with student information systems and student data
  • Ability to create compelling stories validated with data and proven best practice research
  • Possess intellectual curiosity, perseverance and creativity in problem solving
  • Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.
  • Medical, dental, and vision insurance; dependents and domestic partners eligible
  • 401(k) retirement plan with company match
  • 20+ days of PTO annually, in addition to paid firm holidays
  • Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
  • Paid parental leave for birthing and non-birthing parents
  • Phase Back to Work program for employees returning from parental leave
  • Infertility treatment coverage and adoption or surrogacy assistance
  • Wellness programs including gym discounts and incentives to promote healthy living
  • Dynamic growth opportunities with merit-based promotion philosophy
  • Benefits kick in day one, see the full details here.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.