M&T Bank
Contact Center Associate Instructional Designer
ADDIE
LMS
Edtech.com's Summary
M&T Bank is hiring a Contact Center Associate Instructional Designer. The role involves designing and developing blended, facilitator-led, and web-based training solutions using instructional design methodologies and various software tools to meet the learning needs of clients. The designer manages development timelines, ensures compliance with company standards, and supports an inclusive environment aligned with the bank's brand.
Highlights
- Develop synchronous and asynchronous learning solutions based on needs analysis and objectives.
- Design and create text, graphics, animations, simulations, and assessments for training content.
- Manage project timelines and milestones to meet delivery requirements.
- Adhere to risk and regulatory standards, escalating issues as necessary.
- Support a culture of belonging and maintain M&T Bank's internal control standards.
- Use instructional design models such as ADDIE and SAM to develop training materials.
- Proficient with Articulate 360 and Adobe Creative Cloud preferred for creating training courses.
- Bachelor’s degree with 2+ years relevant experience or equivalent combination of education and experience.
- Strong oral communication, critical thinking, planning, and project management skills required.
- Experience in training, retail, sales, or financial services preferred but not mandatory.
Contact Center Associate Instructional Designer Full Description
Contact Center Associate Instructional Designer
Hybrid Position
locations
Williamsville, NY
Bridgeport, CT
time type
Full time
Overview:
The Associate Instructional Designer will utilize proven instructional design methodologies to create learning solutions that meet audience learning styles, content topic area, and audience location that adhere to M&T Learning and Development quality standards. Applies adult learning theory and industry-recognized instructional design models (ADDIE, SAM, etc.) to design, develop, and maintain training content using multiple delivery modes, including blended, facilitator led, and web-based training solutions. In addition, the Associate Instructional Designer will leverage various software development tools to design innovative training delivery methods.
Primary Responsibilities:
- Leverage needs analysis and specific objectives to develop synchronous and asynchronous learning solutions for identified clients.
- Design and develop text, graphics, animations, simulations, and assessment instruments for learning solutions.
- Manage development timelines and milestones to ensure all requirements are met to achieve project deliverables.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Scope of Responsibilities:
Ability to work independently to service business line requests and manage partner relationships. Flexibility to work in an agile team structure. Ensures writing is intelligible and appropriate for the intended audience. Ensures directions for assignments and navigation are clear and appropriate for the intended audience. Assures all course components are published to the LMS.
Supervisory/Managerial Responsibilities:
No supervisory responsibilities.
Education and Experience Required:
- Bachelor’s degree and a minimum of 2 years' relevant work experience, or in lieu of a degree, a combined minimum of 6 years' education and relevant work experience including a minimum of 1-year instructional design, course development, or curriculum development experience.
- Excellent oral communication and interpersonal skills required
- Critical thinking, analysis, and synthesis skills required
- Skills in planning, organizing, and self-management required
- Ability to work collaboratively and creatively in a deadline driven environment
- Project manage multiple projects at different stages, while meeting deadlines and quality standards
Education and Experience Preferred:
- Experience in training and development, retail, sales, or financial and banking services preferred
- Experience designing and creating web-based and instructor-led trainings leveraging Articulate 360 and Adobe Creative Cloud preferred
- Advanced degree in
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