Contact Center Specialist

🇺🇸 Hybrid - Charlotte, NC

🕑 Full-Time

💰 $39K - $47K

💻 Other

🗓️ June 10th, 2025

FERPA Salesforce

Edtech.com's Summary

UNC Charlotte is hiring a Contact Center Specialist. This role involves providing front-line counseling, superior customer service, and problem resolution across various student services such as registration and financial aid. The specialist manages data using multiple software applications and independently makes decisions in line with university policies. They are also responsible for interpreting and adhering to policies while developing effective relationships with students, parents, and faculty.

Highlights

Primary responsibility in handling student services and administrative tasks.
Engages extensively with students, parents, external entities, and accreditation bodies.
Requires proficiency in managing data with various technology and software applications.
Involves interpreting and following federal, state, and university policies.
Salary range is $39,058 - $47,380.
Minimum qualifications include a Bachelor's degree or equivalent training and experience.
Experience in a high-volume contact center environment is essential.
Salesforce experience is considered a plus.