OverDrive
Content Metadata Specialist
Edtech.com's Summary
OverDrive is hiring a Content Metadata Specialist. The role involves engaging with digital media suppliers to coordinate the delivery and upload of eBook and audiobook metadata and content files into OverDrive’s database, ensuring compliance with cataloging standards. The specialist manages communication with publishers, evaluates content quality, and supports content ingestion and catalog improvements to meet company needs.
Highlights
- Aggregate and normalize supplier metadata to meet OverDrive catalog standards.
- Import publisher content into OverDrive Catalog while meeting deadlines.
- Maintain consistent communication with suppliers regarding ingestion, file formats, and metadata issues.
- Review and resolve catalog questions and issues reported by partners and end-users.
- Establish primary contacts with publishers and maintain ongoing relationships.
- Conduct regular evaluations of supplier accounts to identify and resolve file delivery and content quality issues.
- Manage small projects related to content audits, ingestion improvements, and sales campaigns.
- Collaborate with Content Partnerships on lending models, sales campaigns, and workflow improvements.
- Perform metadata quality improvements supporting catalog expansion and industry standards.
- Required qualifications include a Bachelor's degree or equivalent experience, 0-3 years of related experience, proficiency in Microsoft Office (especially Excel), strong communication, organizational, and problem-solving skills.
Content Metadata Specialist Full Description
Content Metadata Specialist
Content Services Cleveland, Ohio
Description
This position will require you to be in Cleveland, OH
We are in a hybrid schedule, 2 days on campus and 3 days WFH
We are in a hybrid schedule, 2 days on campus and 3 days WFH
The Content Metadata Specialist's responsibilities include engaging with digital media suppliers and coordinating the delivery and upload of supplier metadata and content files (eBook and audiobook) to an OverDrive database. The main day-to-day responsibility of the Specialist is to assess and prepare assets received from suppliers for import into OverDrive systems. The Specialist also handles operational communication with publishers, coordinates the timely and recurring upload of content to the OverDrive systems, periodically evaluates and analyzes accounts and content, creates and maintains publisher documentation, and works cooperatively with the team and department to support the needs of the company.
Responsibilities:
- Aggregate, normalize, and assure quality of supplier metadata to comply with OverDrive cataloging standards.
- Use existing systems to import publisher content into the OverDrive Catalog, ensuring that deadlines are met.
- Keep timely and consistent communication with suppliers that answers questions related to ingestion, file formats, and metadata.
- Review, troubleshoot, and resolve partner- and end-user-reported catalog questions and issues.
- Interact with suppliers via email alias as well as individual email addresses to establish relationships and become the primary liaison/contact with certain publishers.
- Perform regular evaluations of supplier accounts and identify issues related to file delivery, previous publisher engagement, content quality, and missing files, and seek to resolve issues through internal processes and publisher communication.
- Complete small or short-term projects related to content audits, ingestion improvements, lending model changes, sales history, or special campaigns, and provide internal documentation and summaries of work.
- Work with Content Partnerships to implement and support lending model additions and changes, sales campaigns, manage relationships with partners, and streamline workflows and processes for existing suppliers.
- Perform metadata and catalog quality work and improvements that support catalog opportunities for the larger content department and act as a contributor to industry and OverDrive standards.
Requirements:
- Bachelor Degree in related field, or equivalent experience.
- 0 - 3 years of related experience.
- Strong attention to detail, organizational skills, proofreading and problem-solving skills.
- Ability to balance competing priorities with minimal oversight.
- Excellent communication skills (written and oral).
- Understanding of web-browsing and Internet use.
- Computer proficiency with Microsoft Office Suite; emphasis on Excel skills.
What’s Next:
As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.
OverDrive values diversity and is proud to be an equal opportunity employer.
#LI-DNI
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