Edtech.com's Summary

Florida International University is hiring a Coordinator Academic Support Services to run the daily intake of transfer credit equivalency requests for its Transfer and Transition Services (TTS) office. The coordinator links TTS with academic advisors and Student Affairs staff, resolves escalated complex transfer-credit questions, and works with a business analyst to fix PeopleSoft problems in the credit process. The role also manages the department's social media and events and supervises student assistants and Federal Work Study employees.

Highlights

Manage the daily intake of transfer equivalency, foreign language state requirement (flent/flex), and accelerated credit requests, including assigning student-generated course equivalencies and tracking and reporting the related data.
Handle escalated complex requests from front-line staff, and help interpret and communicate FIU transfer credit policies, state laws, and procedures.
Act as liaison between TTS and academic units, Student Affairs departments, and Academic and Career Success, and assist the Director of Transfer & Transition Services in running the department.
Research and resolve complex PeopleSoft issues affecting transfer test credit, equivalency, and transfer credit processes, and report glitches and rare cases so a business analyst can help find solutions.
Record and analyze the outcomes of new initiatives for the Director, and ensure staff follow FIU policies and federal, state, and local regulations such as FERPA.
Manage the department's social media accounts and analytics reporting, and plan and run office events such as transfer meet and greets, Transfer Orientation, and admissions presentations.
Supervise departmental student assistants and Federal Work Study employees, coordinating weekly schedules, training, and coverage when vacancies occur.
Requires a bachelor's degree and two years of appropriate experience, or a master's degree; intermediate Microsoft Office skills and PeopleSoft experience are desired.
Full-time schedule of 8:30 AM to 5:00 PM with an advertised salary of $40,000 to $43,000.
Spends 50 percent or more of the time working at a computer, and an expanded background check is required before employment.

Coordinator Academic Support Services Full Description

Job Summary

Responsible for the daily management of the Transfer and Transition Services (TTS) equivalency, flent/flex (Foreign Language State Requirement), and accelerated credits intake process. Liaises between TTS and FIU Academic Advisement Leads, Advisors, EMS and Student Affairs staff in issues relating to transfer students and accelerated credits. Assists the Director of Transfer & Transition Services with the management of the department and its operational duties.

Manages the intake process and assignment of student generated course equivalency process for transfers. Responsible for tracking, recording and reporting data as it pertains to this intake process.
Records and analyses the outcomes of new initiatives and reports them to Director of TTS.
Ensures compliance with FIU policies, procedures, practices and programs, and with federal, state and local legal/regulatory standards, for example, (FERPA) are followed by employees.
Manages the escalated complex requests from the front line staff. Assists in the administration and interpretation of FIU transfer credit policies, state laws, FIU procedures and communicates those accordingly.
Acts as a liaison between TTS and Academic Units, EMS Departments, Student Affairs Departments and Academic and Career Success in order to meet departmental strategies and goals.
Researches and resolves complex programming issues in relation to Peoplesoft and the transfer test credit, equivalency or transfer credit processes. Works together with the TTS team and Business Analyst to find solutions to problems.
Analyzes glitches and rare cases in Peoplesoft. Responsible for reporting these to the EMS Business Analyst and working in conjunction to strategize solutions.
Responsible for managing all the social media accounts for the department. Reviews contents and manages the reporting of the social media analytics for the department.
Manages special events including planning, initiating, coordinating and implementing for office events such as: Transfer meet and greet events, Transfer Orientation, Admissions Presentation among others.
Supervises departmental Student Assistants and Federal Work Study (FWS) employees. Responsible for coordinating weekly work schedules, training and finding replacements when vacancies occur.
Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Bachelor's degree and two (2) years of appropriate experience, or Master's degree.

Desired Qualifications

Intermediate knowledge of Microsoft Office Suite.
Experience with PeopleSoft.

Job Details

Location: Modesto A. Maidique Campus (Miami, FL)

Full/Part Time: Full-Time

Regular/Temporary: Regular

Job Category: Administrative

Advertised Salary: $40,000-$43,000

Work Schedule: Begin time: 8:30 AM; End time: 5:00 PM

Working Condition(s)

Required to spend 50% or more of time operating a computer

Pre-Employment Requirements

Expanded Background Check

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Coordinator Academic Support Services

Edtech.com's Summary

Coordinator Academic Support Services Full Description

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