Edtech.com's Summary

Covista is hiring a Coordinator, Case Management to support its Office of Non-Discrimination and Access in resolving complaints of harassment, discrimination, and misconduct based on protected characteristics. The coordinator handles intake and first-line review of reported matters and assists the Title IX and Non-Discrimination Investigator with investigations. Working alongside Human Resources, Safety and Security, and Regulatory Affairs, the role also helps protect student safety and well-being.

Highlights

Conduct intake of matters submitted to the Office of Non-Discrimination and Access and complete first-line review of each one.
Interview reporting parties at intake and explain the investigation process for Title IX and non-discrimination matters.
Route matters to the right departments and manage responses such as outreach and supportive measures.
Triage Situational Intervention Team reports to the proper institutional SIT Chair and document follow-up in the SpeakUp (EQS) system.
Track complaints in the department's tracking system and analyze reporting data to spot trends and training needs across institutions.
Maintain ONA communications, including the newsletter and institutional ONA web pages.
Assist Legal with case management and colleague non-discrimination trainings.
Hold a bachelor's degree (master's or other graduate degree preferred) and 3+ years of higher education compliance experience, preferably in Title IX, ADA/504, or student affairs.
Offer salary of $60,000 - $90,000 per year, plus health, dental, vision, life and disability insurance, a 401(k) with 6% employer match, flexible time off, and 12 paid holidays.
Follow a hybrid schedule with four in-office days per week, Monday through Thursday.

Coordinator, Case Management Full Description

Opportunity at a Glance

The Case Coordinator reports to the Director, Office of Non-Discrimination and Access (ONA) with a dotted line report to the VP Senor Associate General Counsel. The ONA Coordinator will assist ONA and the Covista Legal department in addressing, managing, and resolving complaints and issues regarding protected-characteristic based harassment, discrimination, and misconduct. This position will also work closely with Human Resources, Safety and security, Regulatory Affairs, and other institutional leaders and partners to ensure successful and effective responses regarding student safety and well-being, and to address matters of non-discrimination and access.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Responsibilities

Conduct intake of matters submitted to ONA. Complete first line review and manage responses (e.g., outreach, supportive measures, etc.) in alignment with the direction of the ONA Director and Legal colleagues. Route matters to other appropriate departments and colleagues, where appropriate.
Conduct intake interviews and explain the investigation process for TIX and non-discrimination matters.
Receive and respond to inquiries, reports, and complaints from students and colleagues, and maintain proper documentation/organization of all communication.
Assist ONA and Legal in case management; assist with colleague non-discrimination trainings.
Assist the Title IX and Non-Discrimination Investigator in conducting investigations based on the Covista Anti-Harassment and Non-Discrimination Policy, its institutions' Sex-Based Misconduct Response and Prevention Policies, and other policies concerning protected-characteristic discrimination and harassment.
Triage incoming Situational Intervention Team (SIT) reports submitted by Covista community members to the appropriate institutional SIT Chair; ensure appropriate follow-up and intervention occurs and is properly documented within the SpeakUp (i.e., EQS) system; meet with institutional SIT Teams as needed.
Manage/organize/maintain all ONA correspondence and internal tracking mechanisms in tandem with the ONA Director and ONA Administrative Specialist.
Maintain all ONA communications, including the ONA newsletter and institutions' ONA web pages.
Manage departmental tracking system for ONA complaints. Analyze reporting data to identify trends and areas of need/training across institutions.
Organize, update, and facilitate supportive outreach to students/community members upon receiving reports of potential violations to TIX/sex-based misconduct and non-discrimination policies.
Completes other duties as assigned.
Performs other duties as assigned
Complies with all policies and standards

Qualifications

Bachelor's Degree required and Master's Degree preferred or other graduate degree preferred.
3+ years of higher education compliance experience, preferably in Title IX, ADA/Title 504 and/or student affairs roles required.
The ONA Coordinator will be expected to "hit the ground running," and must be extremely organized, a self-starter, a solution-finder, and a forward-thinker.
The incumbent will interact with all levels of management and, as such, must possess superior communication skills (both written and oral), professionalism, diplomatic, and “active listening” skills.
The ideal candidate is highly motivated with a positive outlook and approach.
Able to independently handle confidential and sensitive matters using excellent judgment and professionalism.
Strong analytical and creative problem-solving abilities.
Other required skills include organizing resources and establishing priorities; ability to gather and analyze qualitative and quantitative data; use of personal computers and a wide variety of related software applications; ability to foster a cooperative work environment; thrives on working in a team-based environment but does not require micromanagement.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $60,000 and $90,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
Participation in Covista's Flexible Time Off (FTO) Policy
12 Paid Holidays

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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