Edtech.com's Summary

Milwaukee Area Technical College is hiring a Coordinator, Online Quality. This role leads processes to ensure high-quality online instruction by conducting course quality reviews, monitoring compliance with educational standards, and supporting faculty development. The coordinator collaborates across departments to maintain accreditation standards and improve the overall online learning ecosystem.

Highlights

Leads online course quality review and compliance processes, including adherence to state authorization and digital accessibility standards.
Monitors Regular and Substantive Interaction (RSI) requirements and supports accreditation activities.
Provides faculty support through coaching, workshops, and targeted guidance to improve instructional quality.
Demonstrates advanced knowledge of Blackboard LMS and uses data analytics to monitor course performance and compliance.
Participates in continuous improvement initiatives and institutional committees related to online learning quality.
Requires a bachelor's degree in education or related field and at least three years of experience with learning management systems.
Preferred qualifications include a master's degree and five years of progressive LMS experience.
Works collaboratively with faculty, deans, instructional designers, and compliance teams.
Salary range of $61,185 to $82,611 annually, with placement based on experience and education.
Full-time position supporting the Online Learning Division with standard business hours and occasional evening flexibility.

Coordinator, Online Quality Full Description

Coordinator, Online Quality (Full-Time)

Salary

$61,185.00 - $82,611.00 Annually

Location

700 W State Street, Milwaukee, WI

Job Type

Full-Time

Job Number

2026-05777

Division

Online Learning

Opening Date

10/02/2026

Closing Date

10/18/2026 10:00 PM Central

Application Requirements

All applicants internal and external must complete a thorough online application. Incomplete applications will not be considered. A verification of education will be conducted if a candidate is selected for the position.

Supplemental Information

All applications for this position must have a current resume and cover letter attached at the time of application.

Description

Under the direction of the Manager, Online Learning, the Coordinator, Online Quality supports the college’s mission to deliver high-quality, student-centered online learning by leading key components of the quality of online instruction processes, Regular and Substantive Interaction (RSI) initiatives, and continuous improvement in online course design and delivery. This role collaborates with faculty, deans, instructional designers, and the Online Learning team to ensure the college maintains high levels of instructional quality and works to strengthen the college’s online learning ecosystem as well as maintains accreditation standards. The coordinator provides data-informed guidance, leads and monitors quality reviews, monitors compliance (change and adherence) across online and partially online courses, and serves as a subject-matter expert in online learning standards, instructional and regulatory requirements.

Work is within a cross-functional, diverse, challenging, and high-volume environment that requires multitasking skills, the ability to meet deadlines and deal with difficult situations. Operates with strong professional judgment, accuracy, and decision making with minimal supervision. Daily responsibilities are completed independently using established policies and general objectives with interaction with supervisor limited to problems or unusual conditions

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who share the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Characteristic Duties and Responsibilities

Online Course Quality Review and Compliance

Communicates, interprets, and enforces the college’s 21st-Century Classroom Quality Review process, compliance with state authorization, reciprocity, and disclosure requirements, digital accessibility, and academic attendance in distance education programs.
Conducts comprehensive course readiness and quality checks prior to the start of academic terms, managing faculty notifications and required revisions.
Maintains accurate documentation, dashboards, and status reports for faculty, program deans, and online learning leadership.
Monitors ongoing quality improvement cycles and ensures timely resolution of identified issues to maintain instructional excellence.

Regular and Substantive Interaction (RSI) Accountability and Accreditation Support

Monitors online courses for adherence to Regular and Substantive Interaction requirements as defined by the U.S. Department of Education and institutional policy.
Reviews LMS activity reports, RSI documentation, and instructor engagement patterns to identify compliance gaps.
Communicates findings to faculty and deans and supports the development and tracking of corrective action plans.
Collaborates with Online Learning Management and Institutional Compliance teams to support audits, program reviews, and accreditation activities.

Faculty Support, Coaching, and Professional Development

Provides targeted guidance and individualized faculty support focused on interpreting quality review feedback and addressing instructional compliance gaps, including RSI and course accessibility standards.
Designs and facilitates micro-learning opportunities and workshops leveraging Blackboard analytics to support instructional quality and compliance.
Collaborates with instructional design, tutoring services, media services, the Center for Teaching Excellence, and library partners to support faculty success and student learning outcomes.

Learning Management System (LMS), Data Analysis, and Technology Integration

Demonstrates advanced working knowledge of Blackboard, including course development, content management, gradebook functions, analytics, accessibility, communication tools, and performance monitoring.
Uses LMS analytics, SIS data, and Illuminate reports to identify systemic quality and compliance trends.
Uses and distributes custom data-driven dashboards to senior leadership and program deans, providing insight into overall instructional health and compliance status.
Partners with IT and Online Learning teams to support system updates, best practices, and troubleshooting related to quality assurance.

Continuous Improvement and Process Management

Participates in institutional committees and workgroups related to online learning quality, instructional innovation, and student success, such as AI initiatives, faculty professional development, and academic support alignment.
Maintains documentation of quality assurance processes, policies, and annual outcomes.
Contributes to strategic initiatives that promote continuous improvement, equity, student success, and high-quality online instruction across the institution.

Collaborative Teamwork

Establishes, maintains, and enhances positive work relationships with students, staff, faculty, and administrators.

Ethics and Confidentiality

Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness, and accuracy in all actions.
Addresses all student and employee behavior in a confidential and respectful manner.

Continuous Learning & Professional Development

Maintains current knowledge of best practices and standards in higher education with an emphasis on community colleges.
Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees, and professional associations or conferences to promote continuous learning.

Other Duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Qualifications

Compliance with all state, federal, and accreditation standards/requirement, as well as all MATC policies and procedures.

Minimum Required Education & Experience:

Bachelor’s degree or higher in education, instructional design, educational technology, higher education administration, adult learning, learning technologies, or a closely related field; and
At least three (3) years of progressive experience* in learning management systems.

*Progressive and extensive experience as a System Administrator in a Learning Management System (i.e. evaluating courses, utilizing tools, assessments reporting) such as Blackboard, Blackboard Ultra (preferred) or similar system. Experience with governance over online learning compliance (Creating or influencing SOP review process) along with quality and/or course evaluation work.

Preferred Education & Experience:
Master’s degree in education, instructional design, educational technology, higher education administration, adult learning, learning technologies, or a related field and at least five (5) years of progressive experience in learning management systems.

KNOWLEDGE, SKILLS, and ABILITIES

Advanced knowledge of online pedagogy, instructional quality standards, and compliance.
Ability to analyze and translate learning analytics into actionable insights.
Strong working knowledge of learning management systems.
Ability to communicate effectively through both oral and written means.
Ability to establish, collaborate and maintain effective work relationships with peers, students, teachers, staff, representatives of outside agencies, educational institutions, and the general public.
Ability to convey an image of professionalism and dedication in work related activities.
Ability to work with culturally diverse student and employee populations.
Proficiency in the use of computers and software specific to position, including spreadsheets and the Internet.
Ability to work successfully with minimal supervision and serve as a leadership role to others.
Ability to establish workflows, manages multiple projects, and meets necessary deadlines.

CORE COMPETENCIES

Customer focus
Action oriented
Values differences
Self-development
Compassion
Cultivates innovation
Optimizes work processes
Ensures accountability
Collaborates
Interpersonal savvy
Communicates effectively
Instills trust

Supplemental Information

Start Date: This position supports the Online Learning Division and is available to start as soon as possible.

Hours: This position is a full-time, exempt, 40 hours per week position and work hours are typically from 8am - 5pm, Monday - Friday. May need to flex to early evening hours to accommodate departmental needs. Position is 100% in person/on site position located at our Milwaukee Downtown Campus. All work must be performed in the state of Wisconsin, work outside of Wisconsin is strictly prohibited.

Compensation: Salary pay rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal salary equity, and a review of the applicant's employment and educational background as listed on the job application.

Interview: Virtual interviews (In-Person, or Spark Hire/One-Way) for those selected will be scheduled within two weeks of position closing date.

Application Materials & Requirements: Please follow these steps:

1. Complete the Employment Application in its Entirety You must provide thorough and detailed information for all sections of the application form. An incomplete application will not be considered or reviewed.

2. Attach All Required Documents (At Time of Application)

Cover Letter
Current Resume*

*Note: submission of a resume does not satisfy the requirement for a thoroughly completed application.

EEO: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email [email protected].

Employer

Milwaukee Area Technical College

Address

700 W. State
Milwaukee, Wisconsin, 53203

Phone

414-297-6529

Website

http://www.matc.edu

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