Counselor Academic Service-HEOP

Counselor Academic Service-HEOP

Bookmark this Position Posting Print Preview | Apply for this Job

 Posting Details 

Job #  | 042859
Department Code  | 20201-7254
Department  | Higher Education Opportunity Program
Job Title  | Counselor Academic Service-HEOP
Location  | Syracuse, NY
Campus  | Syracuse, NY
Commitment to On-Campus Experience  | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range  | $62,400
Pay Determination  | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level  | S5
FLSA Status  | Exempt
Hours  | Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.
Job Type  | Full-time
Unionized Position Code  | UA

Job Description  | The Center of Student Excellence is seeking a skilled and dedicated Academic Counselor to serve within the Arthur O. Eve Higher Education Opportunity Program (HEOP). HEOP is funded by the New York State Education Department and supports college students from lower-income earning families. HEOP collaborates with the Office of Admissions to identify and enroll students who are historically underrepresented in higher education, providing comprehensive academic and supportive services to ensure their retention and successful progression to graduation.

Education and Experience  | A master’s degree in Counseling, Social Work, Higher Education Administration, Student Affairs, or a closely related field is desired, or an equivalent combination of advanced education and professional experience. Two (2+) plus years of direct experience in academic advising, counseling, or student support services is required, with preference given to candidates with experience serving underrepresented, first-generation, or low-income student populations.

Skills and Knowledge  | Demonstrated background in academic advising and counseling for diverse student populations is required and will be given priority in review. Possess a strong working knowledge of student development theory, social work principles & frameworks, & evidence-based counseling theories applicable to supporting student academic success. Knowledge of solution-focused strengths-based, trauma-informed, and multicultural counseling approaches is essential. Excellent interpersonal, oral communication, and professional writing skills. Demonstrated ability to build productive, supportive, and culturally responsive relationships with a diverse group of students. Willingness to engage in close, ongoing collaboration with assigned students to help develop the academic competencies, self-advocacy skills, and resilience necessary for retention and graduation. Familiarity with or willingness to learn university policies, procedures, and resources relevant to serving the HEOP program population. Proficiency in administrative support functions; counseling assessment and intervention skills strongly preferred. Experience designing, implementing, promoting, and evaluating educational support programs and student success initiatives.

Responsibilities  | Utilize evidence-based academic counseling strategies within a structured case management framework to identify, assess, and address individual student needs and goals; develop and monitor personalized academic success plans that promote timely degree completion and long-term student growth. Apply advanced developmental models of counseling, including student development theory, social work frameworks, and solution-focused, strengths-based, and multicultural counseling approaches, to facilitate holistic student success, persistence, and retention within a diverse campus community. Collaborate proactively with HEOP students to conduct comprehensive assessments of academic, financial, personal, and psychosocial needs and goals; coordinate appropriate referrals to university and community resources to support student well-being and academic progression. Identify, recruit, enroll, and retain students who are historically underrepresented and first-generation at Syracuse University; participate in outreach, orientation, and community-building initiatives that foster a sense of belonging and institutional connection. Deliver integrated academic, developmental, and holistic case management services on a year-round basis, including during the pre-first-year summer program, to support the retention, academic progress, and graduation of assigned program students; maintain timely and accurate documentation of student interactions and interventions.

Physical Requirements  |
Tools/Equipment  | *
Application Instructions  | In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University  | Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area  | Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement  | Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans  | Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community  | Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link  | https://www.sujobopps.com/postings/113423
Job Posting Date  | 06/17/2026
Application Deadline  |
Full Consideration By  |
Job Category  | Staff
Message to Applicants  | 

Applicant Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

621 Skytop Road | Suite 1001 | Syracuse, NY 13244 – 5300 | 315.443.4042
© 2017 - Syracuse University, All Rights Reserved. | Accessibility | Privacy | Accreditation | syr.edu