Counselor II, Student Services

🇺🇸 New Philadelphia, OH 🕑 Full-Time 💰 $42K - $47K 💻 Academic Advising 🗓️ May 2nd, 2026

CRM FERPA

Edtech.com's Summary

Kent State University is hiring a Counselor II, Student Services. The role involves delivering comprehensive student services across registration, enrollment, student records, accounts, and financial aid, assisting various university constituents including students, families, staff, and faculty. The counselor provides holistic counseling to support academic success, financial wellness, and student retention, while collaborating closely with multiple university offices.

Highlights

Provide end-to-end student services and resolve issues regarding registration, financial aid, billing, and academic records.
Deliver presentations to students and families and assist with navigating university systems like the student portal and mobile app.
Maintain confidentiality complying with FERPA regulations and ensure accuracy by working closely with Financial Aid, Registrar, and Bursar offices.
May supervise student employees and support special projects.
Requires knowledge of higher education structures, CRM systems, student information systems, Microsoft Office Suite, and FERPA.
Minimum qualifications include a bachelor's degree with three years’ experience in financial aid, registrar, or bursar functions or equivalent related experience totaling seven years.
Preferred qualifications include a master's degree and experience in a One Stop or Student Services Center.
Strong skills in communication, leadership, problem-solving, delivering presentations, and customer service are essential.
Salary range is $42,357 to $46,853 annually.
Must pass a security check to qualify for employment.