Course Scheduler - I

South University provides a warm, supportive learning environment that will encourage you to join a community of faculty, staff and students eager to play a role in helping you achieve your professional goals, on campus and online.
 
 The South University 125-year story—past, present, and future—is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to students, faculty, staff, alumni and supporters of South University. Whether you have been part of the University family for many years, have recently come our way, or are thinking about joining us, you will find South University to be a place you can call home.
 
 What's next for you is the first priority for us!
 
 Visit www.southuniversity.edu today to learn more about what makes us stand apart as a place where you can make a difference in the lives of students eager to learn and grow.
 
 South University, the right direction for a brighter future.
 
 Benefits:
 *Medical
 *Dental
 *Vision
 FSA/HSA
 Tuition Assistant Program
 Long/Short Term Disability
 Life Insurance
 Employee Assistance Program
 401K Match
 Paid Time Off
 12 Paid Holidays
 * includes domestic partner coverage
 
 SUMMARY:
This position requires the incumbent to perform all key job functions of a seasoned Course Scheduler. The position requests in-depth and detailed knowledge of day-to-day Course Scheduling Tasks. This person is a self-starter and motivated in this position. Due to peak volume times the incumbent may be required to work overtime as well as evenings and weekend hours. All work is done within the rules and guidelines of the rights and Privacy Act and the policies of the school. Incumbent must assure that the Company philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position.

KEY JOB ELEMENTS:
1. Perform the duties and responsibilities that complement the mission and vision of the University.
2. Meet all key job elements of the Course Scheduler position including, building and maintaining course schedules in the Student Information System for New, Continuing and Returning students, respond to advising and curriculum development questions and requests regarding course development, implement new program and/or program changes into the course schedules, rebalance courses to optimize student/instructor ratio, monitoring unsuccessful course attempts and adjusting schedules proactively
3. Course Scheduler must also work alongside Faculty Scheduling, Academic Counseling, Directors of Online Instruction, and Curriculum Development to determine upcoming session needs, ensure that courses are available as they clear new course development and quality assurance.
4. Follow up on missing admissions decision documents and monitoring student resolutions submitted due to scheduling conflicts
5. Additional duties as assigned by supervisor.

JOB REQUIREMENTS:
• Bachelor's degree required preferred; high school diploma or GED required
• 1-3 years of related experience; experience in retail, data entry, customer service, administration, or closely related fields.
• Experience in data and records management.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with student and staff populations.
• Superior organization, prioritization, and self-motivation skills.
• Strong computer skills. MS Office Suite.
• Ability to listen to customers (e.g. staff, etc.) and to understand and respond positively to their requests.
• Ability to work various shifts, as required by course scheduling needs and course support representative shifts.
• Ability to adapt to changing assignments and multiple priorities.
• Ability to manage multiple tasks and successfully meet deadlines.
• Willingness and ability to recognize and solve problems.
• Ability to establish and maintain cooperative relationships with those contacted at the educational institutions in the course of work.

ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
 
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, video conference, email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess.
 
South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.