Edtech.com's Summary

Crimson Education is hiring a Crimson Rise Team Lead to manage and develop a team of strategists supporting young students in academic and personal growth. The role involves overseeing team performance, delivering VIP client services, leading hiring and training, and driving strategic initiatives to enhance student outcomes.

Highlights

Manage and directly support Rise Strategists working with students aged 6-14 to meet academic and extracurricular goals.
Recruit, onboard, and train new team members while providing ongoing coaching and performance feedback.
Handle client escalations and collaborate with operations for student allocations and issue resolution.
Lead product improvement and department initiatives aligned with the Head of Service.
Maintain VIP-level personalized service quality and ensure high team and individual KPIs.
Bachelor's degree from a top U.S. or U.K. university required.
Strong conflict management, cross-cultural communication, planning, and organizational skills.
Experience with providing written and oral communication of superior quality.
Flexible work environment with options for remote work and global collaboration across 28 markets.
Focus on continuous team development with annual training budgets and career growth opportunities.

Crimson Rise Team Lead Full Description

Crimson Rise Team Lead

Lead the future of elite student development as a Team Lead at Crimson Rise. Manage high-performing strategists, elevate VIP student outcomes, and build excellence across our fastest-growing team.

Apply for this job

Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious students gain admission to the world’s top universities through expert-led guidance and proven, data-driven strategies. Crimson students are 7x more likely to get into the Ivy League than their peers. We were recently featured on the front page of the Wall Street Journal.

Crimson is the only college admissions consultancy that brings together:

Former Ivy League and Top 20 admissions officers to rigorously review and refine applications
Professors and PhD teaching fellows from leading universities to guide students through original, independent research — with pathways to selective peer-reviewed publication or conference presentation
Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards
Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation

We’re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.

The Team

The Rise Strategy Team spans 4 continents, bringing together educators, innovators, artists, athletes, researchers, and advocates who believe every student deserves a personalized education experience regardless of where they’re coming from. Hailing from top universities worldwide, our Strategists bring their personal experiences to the table as they invest in the team’s overall expertise and support parents and students in navigating today’s increasingly complex education landscape.

The Role

As a Crimson Rise Team Lead, you will report to the Crimson Rise Head of Service and work closely with the Crimson Rise Head of Operations to ensure an outstanding Crimson Rise client experience, successful delivery of Crimson services, and the achievement of student goals.

Your primary responsibility will be to role-model for and directly manage Rise Strategists, who work with young students (grades 1-8, ages 6-14) and their parents to develop and execute immediate academic, extracurricular, and personal developmental goals aligned with desired academic or professional pathways. You will personally deliver service to a base of your own students, often VIP clients, and will continue leading the Strategy team to optimize our program’s services. You will also lead hiring, onboarding, and ongoing training for the Rise Strategy team.

What Your Work Entails

Monitoring team performance and ensuring predictably excellent service quality:

Recruiting, interviewing, onboarding, and training new staff members
Monitoring student outcomes and performance for all students in your team
Providing support and feedback to help direct reports complete their outlined responsibilities to meet and exceed established KPIs
Running 1:1s and performance reviews

Ensuring professional growth & high-quality student service from your team:

Providing ongoing coaching both for strategy work specifically and career growth at Crimson
Maintaining and sharing expert, application-specific knowledge and cultural understanding
Continuing to deliver outstanding service for your own students (at a reduced capacity)

Escalation management:

Acting as your student pool’s first point of contact for client complaints, questions, and issues and while direct reports are on leave
Working with the Head of Operations on student allocations, reallocations, and client escalations
Proactively collaborating with other service teams to resolve any complaints or roadblocks that are relevant to your direct reports

Leading department initiatives:

Ideating and leading product improvement initiatives—including student community initiatives, resource creation, and/or any projects that impact Strategy—coaching service team members on effective execution and signing off on finished products, in alignment with the Head of Service
Approving and overseeing project-based work completed by your direct reports

What success looks like:

Service quality is VIP-level across your student pool: personalized, cohesive, and consistent across both Strategy and Tutoring/Mentoring
Escalations are handled in a timely, sensitive manner; cancellation and refund rates remain low
All KPIs are met for both personal case load and your team at large
Strategists in your team are up to date on recent admissions trends, product changes, and rollouts and are confident relaying this information to their current student and parent base
Strategists in your team have an active development plan and are consistently progressing towards development goals, with regular performance feedback; retention is high
Referrals and renewals grow organically, reflecting sustained service confidence

What skills and experience you’ll need:

Bachelor’s degree from a top U.S. or U.K. university
Excellent conflict management and cross-cultural communication skills
Superior written and oral communication skills
Superior planning and organizational skills
Resilience when working independently under pressure
Team-oriented attitude
Passion for changing students’ and team members’ lives, along with a willingness to learn and go the extra mile!

Why work for Crimson?

Flexible working environment, you will be empowered to structure how you work
Option to work from our many locations/remotely around the globe (role dependant) with us!
Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.
Annual training budget - we love to level up!
Psychologist on staff
Impressive fireside chats and workshops to help the team continuously level up
Radical Candour is a feedback approach we live by
We’re a global player with 28 markets (and growing) across the globe!

If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

Department
Enrichment
Locations
Boston, California, Remote - USA, Chicago, Detroit, New York
Remote status
Fully Remote
Employment type
Full-time

Original Job Description

Crimson Rise Team Lead

Lead the future of elite student development as a Team Lead at Crimson Rise. Manage high-performing strategists, elevate VIP student outcomes, and build excellence across our fastest-growing team.

Apply for this job

Former Ivy League and Top 20 admissions officers to rigorously review and refine applications
Professors and PhD teaching fellows from leading universities to guide students through original, independent research — with pathways to selective peer-reviewed publication or conference presentation
Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards
Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation

The Team

The Role

What Your Work Entails

Monitoring team performance and ensuring predictably excellent service quality:

Recruiting, interviewing, onboarding, and training new staff members
Monitoring student outcomes and performance for all students in your team
Providing support and feedback to help direct reports complete their outlined responsibilities to meet and exceed established KPIs
Running 1:1s and performance reviews

Ensuring professional growth & high-quality student service from your team:

Providing ongoing coaching both for strategy work specifically and career growth at Crimson
Maintaining and sharing expert, application-specific knowledge and cultural understanding
Continuing to deliver outstanding service for your own students (at a reduced capacity)

Escalation management:

Acting as your student pool’s first point of contact for client complaints, questions, and issues and while direct reports are on leave
Working with the Head of Operations on student allocations, reallocations, and client escalations
Proactively collaborating with other service teams to resolve any complaints or roadblocks that are relevant to your direct reports

Leading department initiatives:

Ideating and leading product improvement initiatives—including student community initiatives, resource creation, and/or any projects that impact Strategy—coaching service team members on effective execution and signing off on finished products, in alignment with the Head of Service
Approving and overseeing project-based work completed by your direct reports

What success looks like:

Service quality is VIP-level across your student pool: personalized, cohesive, and consistent across both Strategy and Tutoring/Mentoring
Escalations are handled in a timely, sensitive manner; cancellation and refund rates remain low
All KPIs are met for both personal case load and your team at large
Strategists in your team are up to date on recent admissions trends, product changes, and rollouts and are confident relaying this information to their current student and parent base
Strategists in your team have an active development plan and are consistently progressing towards development goals, with regular performance feedback; retention is high
Referrals and renewals grow organically, reflecting sustained service confidence

What skills and experience you’ll need:

Bachelor’s degree from a top U.S. or U.K. university
Excellent conflict management and cross-cultural communication skills
Superior written and oral communication skills
Superior planning and organizational skills
Resilience when working independently under pressure
Team-oriented attitude
Passion for changing students’ and team members’ lives, along with a willingness to learn and go the extra mile!

Why work for Crimson?

Flexible working environment, you will be empowered to structure how you work
Option to work from our many locations/remotely around the globe (role dependant) with us!
Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.
Annual training budget - we love to level up!
Psychologist on staff
Impressive fireside chats and workshops to help the team continuously level up
Radical Candour is a feedback approach we live by
We’re a global player with 28 markets (and growing) across the globe!

If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

Department
Enrichment
Locations
Boston, California, Remote - USA, Chicago, Detroit, New York
Remote status
Fully Remote
Employment type
Full-time

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Crimson Rise Team Lead

Edtech.com's Summary

Crimson Rise Team Lead Full Description

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