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New York University
Crisis Response Counselor
🇺🇸
Hybrid - New York, New York
🕑
Full-Time
💰
$77K - $94K
💻
Other
🗓️
September 3rd, 2026
Edtech.com's Summary
New York University is hiring a Crisis Response Counselor. The counselor responds to urgent and emergent student mental health situations, provides crisis intervention and risk assessment by phone and in person, and coordinates emergency services and follow-up care with students, families, and campus health providers. Coverage includes a weekly 24-hour on-call rotation.
Highlights
- Respond to urgent and emergent student crises, including a weekly 24-hour on-call rotation.
- Conduct clinical support sessions and psychiatric risk assessments by phone, remote, and in-person.
- Coordinate emergency services and referrals to appropriate medical and mental health care.
- Follow up with students, families, and Student Health Center staff to monitor treatment and recovery.
- Manage acute psychiatric crises, trauma cases, and complex risk assessments.
- Master's degree in Social Work, Clinical Social Work, Mental Health Counseling, Psychology, or Nursing with a mental health specialization.
- Three or more years of clinical experience in a psychiatric emergency, crisis response, or college mental health setting.
- Base salary range $77,000 - $93,650 per year.
Crisis Response Counselor Full Description
Position Summary:
Respond to urgent and emergent situations with students and provide counseling and crisis intervention, including being available for a weekly 24-hour on-call rotation (some shifts include alternative work schedules with weekend coverage). Conduct clinical support sessions and risk assessments via phone, remote and in-person, assessing students' emotional wellbeing and psychiatric needs. Develop and implement appropriate responses including emergency services (EMS) and/or referrals to other appropriate medical and mental health care offices. Follow-up with students, their health care providers, families, and appropriate Student Health Center administration to monitor the progress of students' treatment and recovery. Qualifications:
Required Education:
Master's Degree in Social Work (LMSW), Licensed Clinical Social Work (LCSW), Licensed Mental Health Counselor (LMHC-D), Psychology PhD, PsyD, or Master's degree in Nursing with specialization in mental health.
Preferred Education:
Master's Degree advanced training/research in suicide prevention and sexual assault cases.
Required Experience:
3+ years clinical experience in a psychiatric emergency room/CPEP setting, ACT Team, mobile crisis response, inpatient psychiatric unit, college/community mental health center; conducting risk assessments, managing acute psychiatric crisis, addressing trauma, diagnosing complex cases and assessing and documenting risk and treatment plans.
Preferred Experience:
3+ years experience working with diverse adolescent or college population managing treatment.
Required Skills, Knowledge and Abilities:
Ability to deal with crises and manage sensitive information. Strong communication and interpersonal skills. Crisis Referral Coordination. Ability to thrive in a fast-paced and changing environment. Ability to problem solve and react appropriately to emergency situations. Ability to participate in diagnostic decisions and treatment.
Preferred Skills, Knowledge and Abilities:
Crisis hotline experience and risk assessment via teletherapy. Additional Information:
Master's Degree in Social Work (LMSW), Licensed Clinical Social Work (LCSW), Licensed Mental Health Counselor (LMHC-D), Psychology PhD, PsyD, or Master's degree in Nursing with specialization in mental health.
Preferred Education:
Master's Degree advanced training/research in suicide prevention and sexual assault cases.
Required Experience:
3+ years clinical experience in a psychiatric emergency room/CPEP setting, ACT Team, mobile crisis response, inpatient psychiatric unit, college/community mental health center; conducting risk assessments, managing acute psychiatric crisis, addressing trauma, diagnosing complex cases and assessing and documenting risk and treatment plans.
Preferred Experience:
3+ years experience working with diverse adolescent or college population managing treatment.
Required Skills, Knowledge and Abilities:
Ability to deal with crises and manage sensitive information. Strong communication and interpersonal skills. Crisis Referral Coordination. Ability to thrive in a fast-paced and changing environment. Ability to problem solve and react appropriately to emergency situations. Ability to participate in diagnostic decisions and treatment.
Preferred Skills, Knowledge and Abilities:
Crisis hotline experience and risk assessment via teletherapy. Additional Information:
In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $77,000.00 to USD $93,650.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
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