Washtenaw Community College
CRM Administrator
CRM
Salesforce
Edtech.com's Summary
Washtenaw Community College is hiring a CRM Administrator. The role involves providing technical expertise and support for the TargetX/Salesforce CRM system across the College, including configuration, testing, training, and daily operations management. The administrator will also optimize CRM performance, develop processes and documentation, troubleshoot issues, and collaborate with stakeholders to enhance CRM utilization and support enrollment goals.
Highlights
- Manage and optimize TargetX/Salesforce CRM performance and daily operations.
- Gather business requirements, configure CRM, and create workflows and reports.
- Develop dashboards to monitor application, enrollment, and retention metrics.
- Lead CRM projects, track progress, and establish system monitoring processes.
- Implement email and texting functions using the CRM platform.
- Manage Salesforce users, profiles, roles, permissions, and perform administrative tasks.
- Provide technical training and continuous user support for CRM adoption.
- Proficiency with CRM/ERP systems, preferably Salesforce/TargetX and Ellucian Banner.
- Minimum qualifications include a Bachelor's or Associate degree with relevant experience and five years in admissions, registration, or student services systems.
- Salary range from $77,568 to $85,324 annually.
CRM Administrator Full Description
CRM Administrator
Please see Special Instructions for more details.
Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Posting Details
Posting Details (Default Section)
Posting Number: | 0603918
Position Title: | CRM Administrator
Position is: | Regular full-time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Student and Academic Services
Position Description: | Picture Yourself here!
Why Join WCC?
An inclusive, welcoming environment for our students, faculty & staff Generous Paid Time Off on top of 12 Paid Holidays Affordable & Comprehensive Health, Dental, Life & Vision Insurance 4:1 Employer Match for Retirement WCC Tuition paid for you AND your dependents Tuition reimbursement for colleges outside WCCCheck our Total Rewards here
Position Summary:
The CRM Administrator will provide technical expertise to TargetX/Salesforce (CRM) users throughout the College, while also carrying out vital audits, project support and administrative duties. Responsible for requirements gathering, TargetX/Salesforce configuration, testing, training and post deployment support. Provide expert level support and technical training to all users to assist in the proper utilization of the system. Manage daily technical operations related to CRM technology support.
The CRM Administrator has primary responsibility for optimizing the TargetX CRM performance, documenting the operation, support processes and procedures related to application processing, investigating and resolving technical online application errors, and communicating with internal and external stakeholders (vendors) as appropriate. This position will lead the effort to establish/refine policies, processes, and procedures related to maintenance, update, upgrade, integration, and development of the CRM recruitment and application environments.
Essential Duties include:
• This position will understand the business needs and formulate and optimize the CRM systems to best support operations across the College. This position will become an expert in day-to-day CRM operations and become a bridge between operations and systems.
• Work with users to gather, understand, and define business requirements.
• Responsible for reviewing, analyzing performance and occasionally modifying systems including testing and creating workflows and reports as requested.
• Create and maintain user, technical and operational documentation for CRM users
• Responsible for developing, implementing, and testing new CRM processes, as well as troubleshooting solutions to system problems.
• Works with internal constituents to ensure data integrity and that systems are appropriately functioning and to meet the long and short-term enrollment goals of the College.
• Develop dashboards for communicating application, enrollment, and retention metrics
• Plan and develop CRM projects with key stakeholders
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Establish system processes to provide better monitoring and proactive management
• Responsible for implementing email and texting procedures utilizing CRM platform
• Work with stakeholders to document and update procedures manual(s) to ensure quality and efficiency for all operation functions.
• Collaborate with stakeholders and executive leadership for CRM – Salesforce platform roadmap of continuous improvement, adoption, and utilization.
• Manage Salesforce users, profiles, roles, permission sets and other administrative responsibilities.
• Ensure ongoing user adoption, support, training, architectural design, and custom development of activities as well as enhancements, upgrades, data conversions, release updates, data integration, and reporting for multiple areas.
· Utilize technology, including AI-enabled tools and software where appropriate, to support the effective performance of assigned duties, enhance productivity, improve communication and information management, support decision-making, and other responsibilities, while ensuring compliance with confidentiality requirements, institutional policies, procedures, and applicable regulations.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities:
• Bachelor’s degree or Associate degree and equivalent work experience in business, information systems or related field required.
• Five years of relevant and progressive admissions, registration, student services systems experience.
• Experience with CRM/ERP systems required.
• Excellent organizational skills as well as strong oral and written communication skills.
• Must be able to communicate effectively with diverse constituent groups, work successfully in cross-functional settings and function in a fast-paced environment.
• Highly motivated, results oriented individual with the ability to work independently and be a self-starter.
· Ability to use workplace technology relevant to the position, including the capacity to learn and appropriately leverage emerging AI-supported tools.· Ability to assess the accuracy and reliability of AI-generated content, maintain confidentiality, and apply sound judgment and ethical practices in the use of technology.
Preferred Qualifications: | Additional Preferred Qualifications:
• Salesforce/TargetX and Ellucian Banner experience.
Posting Date: | 08/12/2026
Closing Date: |
Open Until Filled | Yes
Special Instructions to Applicants: | Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate: | $77,568-$85,324
Salary Comments: | Publicly available compensation information can be found: Here
Position Title: | CRM Administrator
Position is: | Regular full-time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Student and Academic Services
Position Description: | Picture Yourself here!
Why Join WCC?
An inclusive, welcoming environment for our students, faculty & staff Generous Paid Time Off on top of 12 Paid Holidays Affordable & Comprehensive Health, Dental, Life & Vision Insurance 4:1 Employer Match for Retirement WCC Tuition paid for you AND your dependents Tuition reimbursement for colleges outside WCCCheck our Total Rewards here
Position Summary:
The CRM Administrator will provide technical expertise to TargetX/Salesforce (CRM) users throughout the College, while also carrying out vital audits, project support and administrative duties. Responsible for requirements gathering, TargetX/Salesforce configuration, testing, training and post deployment support. Provide expert level support and technical training to all users to assist in the proper utilization of the system. Manage daily technical operations related to CRM technology support.
The CRM Administrator has primary responsibility for optimizing the TargetX CRM performance, documenting the operation, support processes and procedures related to application processing, investigating and resolving technical online application errors, and communicating with internal and external stakeholders (vendors) as appropriate. This position will lead the effort to establish/refine policies, processes, and procedures related to maintenance, update, upgrade, integration, and development of the CRM recruitment and application environments.
Essential Duties include:
• This position will understand the business needs and formulate and optimize the CRM systems to best support operations across the College. This position will become an expert in day-to-day CRM operations and become a bridge between operations and systems.
• Work with users to gather, understand, and define business requirements.
• Responsible for reviewing, analyzing performance and occasionally modifying systems including testing and creating workflows and reports as requested.
• Create and maintain user, technical and operational documentation for CRM users
• Responsible for developing, implementing, and testing new CRM processes, as well as troubleshooting solutions to system problems.
• Works with internal constituents to ensure data integrity and that systems are appropriately functioning and to meet the long and short-term enrollment goals of the College.
• Develop dashboards for communicating application, enrollment, and retention metrics
• Plan and develop CRM projects with key stakeholders
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Establish system processes to provide better monitoring and proactive management
• Responsible for implementing email and texting procedures utilizing CRM platform
• Work with stakeholders to document and update procedures manual(s) to ensure quality and efficiency for all operation functions.
• Collaborate with stakeholders and executive leadership for CRM – Salesforce platform roadmap of continuous improvement, adoption, and utilization.
• Manage Salesforce users, profiles, roles, permission sets and other administrative responsibilities.
• Ensure ongoing user adoption, support, training, architectural design, and custom development of activities as well as enhancements, upgrades, data conversions, release updates, data integration, and reporting for multiple areas.
· Utilize technology, including AI-enabled tools and software where appropriate, to support the effective performance of assigned duties, enhance productivity, improve communication and information management, support decision-making, and other responsibilities, while ensuring compliance with confidentiality requirements, institutional policies, procedures, and applicable regulations.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities:
• Bachelor’s degree or Associate degree and equivalent work experience in business, information systems or related field required.
• Five years of relevant and progressive admissions, registration, student services systems experience.
• Experience with CRM/ERP systems required.
• Excellent organizational skills as well as strong oral and written communication skills.
• Must be able to communicate effectively with diverse constituent groups, work successfully in cross-functional settings and function in a fast-paced environment.
• Highly motivated, results oriented individual with the ability to work independently and be a self-starter.
· Ability to use workplace technology relevant to the position, including the capacity to learn and appropriately leverage emerging AI-supported tools.· Ability to assess the accuracy and reliability of AI-generated content, maintain confidentiality, and apply sound judgment and ethical practices in the use of technology.
Preferred Qualifications: | Additional Preferred Qualifications:
• Salesforce/TargetX and Ellucian Banner experience.
Posting Date: | 08/12/2026
Closing Date: |
Open Until Filled | Yes
Special Instructions to Applicants: | Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate: | $77,568-$85,324
Salary Comments: | Publicly available compensation information can be found: Here
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you possess a Bachelor’s degree or Associate degree and equivalent work experience in business, information systems or a related field?
- Yes
- No
- * Do you possess five (5) years of relevant and progressive admissions, registration, student services systems experience?
- Yes
- No
- * Do you have prior experience with CRM/ERP systems?
- Yes
- No
- * Do you have prior experience with Salesforce/TargetX and/or Ellucian Banner systems?
- Yes
- No
- * Are you presently legally authorized to work in the United States?
- Yes
- No
- * In order for WCC to employ you, would you require WCC to provide a petition or a letter to the Department of Homeland Security unless authorized as a F1 student to work?
- Yes
- No
Required Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
- Certificate
- Letter of Reference 1
- Letter of Reference 2
- Letter of Reference 3
- Unofficial Transcripts 1
- Other Documents
- Unofficial Transcripts 2
Washtenaw Community College does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, veteran status, or any other protected status as provided for and to the extent required by federal and state statutes. Nor does the college discriminate on the basis of sexual orientation, gender identity or gender expression. Click here for Notice of Nondiscrimination and Other Compliance Statements.
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