CRM Analyst

CRM Analyst

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 Posting Details 

Posting Number  | S06981P
Position Title  | CRM Analyst
Functional Title  | Business Technical Analyst III - CRM Analyst
Department  | Office of Institutional Success and Decision Support (New)
Salary Range  | $83,000, Commensurate with experience
Pay Basis  | Monthly
Position Status  | Regular full-time
Location  | Richardson
Position End Date (if temporary)  |
Posting Open Date  | 04/21/2026
Posting Close Date  |
Open Until Filled  | Yes
Desired Start Date  | 05/11/2026

Job Summary  | Join a team that drives the university’s strategic success by shaping and supporting innovative CRM technology solutions. In this role, you’ll collaborate with campus technology partners to enhance the Office of Institutional Success and Decision Support (OISDS) through advanced data integration and Salesforce platform development.

This position proactively develops and supports OISDS CRM technology product solutions in conjunction with university technology partners. The role focuses on data management and integration development between the Salesforce Education Cloud platform and PeopleSoft Campus Solutions.

As a CRM Analyst, you will support the administration of the Salesforce Education Cloud and Marketing Cloud platforms, with primary responsibilities centered on designing, configuring, and automating solutions for the University Student Success implementation. You will collaborate with stakeholders to define system requirements and enhance platform functionality.

Key responsibilities include managing user permissions, maintaining data integrity, and resolving errors related to student information. The role also involves monitoring system integrations, tracking application platform changes, updating rule‑based automation, and creating documentation of business practices.

Please note that visa sponsorship is not available for the CRM analyst position. Must be a U.S. Citizen or Lawful Permanent Resident to meet USCIS eligibility requirements.
Minimum Education and Experience  | BA/BS degree in related field with six (6) years related experience; AA/AS degree in related field with eight (8) years related experience; High school diploma with ten (10) years related experience. Equivalent combination of education and experience may be considered.
Preferred Education and Experience  | Preferred Education and Experience Experience leading technical project development, including documenting processes, training users, and managing and supporting university enterprise systems. Experience with data integration development using enterprise tools such as Boomi, Informatica, or MuleSoft. Experience in database development, including writing and editing SQL queries. Salesforce Administrator or Platform Developer certification. 

Other Qualifications  | To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities  | Essential Duties and Responsibilities Design, develop, test, and deploy custom Salesforce solutions, including Apex classes, triggers, LWCs, Flows, and Visualforce pages. Build and maintain OmniStudio components, including OmniScripts, Integration Procedures, DataRaptors, and FlexCards, following best practices for performance and reusability. Optimize and refactor existing Apex code, OmniStudio components, Flows, and integrations to improve performance and system reliability. Develop and maintain API integrations using MuleSoft, Boomi, Informatica, or custom REST/SOAP service Perform system maintenance, release readiness verification, sandbox management, and troubleshoot complex technical issues (including after-hours support when required). Create and maintain technical documentation, including architecture diagrams, integration specs, and developer runbooks. Conduct comprehensive unit testing, regression testing, code reviews, and ensure compliance with Salesforce and OmniStudio development standards. Manage deployment and CI/CD activities, including metadata migration, DataPack deployment for OmniStudio, sandbox refresh strategies, and Git version control. Ensure all developed solutions follow Salesforce best practices, including governor limit management, secure coding principles, integration patterns, and performance optimization. Support in driving CRM system enhancements to optimize the daily functioning of university operations. Participate in user groups and communicate directly with stakeholders from both academic and administrative units across campus. Work both independently and in partnership with other team members to proactively identify possible breakpoints for current processes, troubleshoot issues, and develop future solutions from research to implementation stages. Document operational processes and convey technical concepts to non-technical users.

Knowledge, Skills, and Abilities (KSAs): Complete Salesforce Administrator/Developer Certifications within first year in addition to skills in SQL, SOQL, SOSL, OmniStudio – Integration Procedures, Data Integration, and REST API development. Ability to clearly explain technical concepts to non-technical stakeholders and collaborative team members. High business acumen in dealing with co-workers and vendors of varying technical levels and project engagement. Strong understanding of Salesforce and OmniStudio architecture, including DataRaptor patterns, Integration Procedure design, and OmniScript UX best practices. Ability to independently analyze and resolve system defects, integration failures, OmniStudio runtime errors, and Apex/LWC performance issues. Strong initiative, attention to detail, and proactive problem-solving mindset with a focus on improving system reliability, performance, and user experience. Ability to collaborate with CRM team members and cross-functional teams to deliver clean, scalable, and efficient technical solutions.
Physical Demands and Working Conditions  |
Physical Activities  |
Working Conditions  |
Additional Information  | Please note that visa sponsorship is not available for the CRM analyst position. Must be a U.S. Citizen or Lawful Permanent Resident to meet USCIS eligibility requirements.

Work Notice:
OISDS staff have the option to work remotely. As such, this role is eligible for a remote work schedule, subject to manager approval. A UT Dallas Remote Work Agreement will be required within 14 days upon approval. Remote work arrangements are subject to regular review and re-approval and may be canceled at any time. Individuals may be required to use personal computers and other standard office equipment in order to work remotely. The CRM Analyst must be located within the DFW Area and have the ability to be on campus within 24 hours of notice.

What We Can Offer
UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes: Competitive Salary Tuition Benefits BCBS PPO Medical Insurance Options – including 100% paid employee medical coverage for full-time employees AD&D Insurance Dental & Vision Plan Options Long and short-term disability TRS Retirement Plan Fertility Benefits Paid time off  All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.
Special Instructions Summary  |
Important Message  | 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

Supplemental Questions

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Applicant Documents

Human Resources, 
 800 West Campbell Road, AD3.418 
 Richardson, 
 TX 75080-3021