CRM Systems Analyst @ Cleveland State University

Edtech.com's Summary

Cleveland State University is hiring a CRM Systems Analyst. The role involves leading technical administration, configuration, and support of the CRM platform and related enterprise systems to enhance Enrollment Management operations through system workflows, automation, data integration, and reporting while ensuring data integrity, security, and system performance.

Highlights

Lead administration and optimization of the CRM platform and related enterprise systems.

Design and implement technical solutions supporting Enrollment Management operations.

Develop system workflows, configure platform functionality, create SQL queries, and manage data integrations.

Ensure data integrity, governance, and system performance.

Collaborate with Enrollment Management departments, IS&T, and other campus stakeholders.

Support enterprise reporting and the transition from legacy to modern integrated technology solutions.

Required proficiency in SQL and familiarity with JavaScript, HTML, and CSS.

Bachelor’s degree preferred in computer science, IT, business, or related fields, with 2 years of enterprise system support experience.

Preferred qualifications include a Master’s degree and experience with PeopleSoft, document management, and student success platforms.

Full-time, 40 hours per week, Monday to Friday, typical hours 8:00 AM - 5:00 PM.

CRM Systems Analyst Full Description

Cleveland State University
Engaged Learning

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Posting Details

Business Title	CRM Systems Analyst
Posting Category	Administrative and Professional
Salary Grade	05T
Salary Plan	Professional Staff - SEIU
Hiring Range /Pay Rate
Department	ES Process
Department Description
Position Location	Main Campus
FTE	1.0
Job Summary	Technical lead for the administration, configuration, optimization, and ongoing support of Customer Relationship Management (CRM) platform and related enterprise systems. Responsible for designing and implementing scalable technical solutions that support Enrollment Management operations through advanced system configuration, workflow automation, data integrations, and business process improvement. Working closely with Enrollment Management departments, Information Services & Technology (IS&T), and campus stakeholders, the incumbent translates business requirements into technical solutions by developing system workflows, configuring platform functionality, creating SQL queries, managing data integrations, and supporting enterprise reporting. The position ensures the integrity, security, and governance of institutional data while maintaining system performance, implementing platform enhancements, troubleshooting complex technical issues, and supporting the University’s transition from legacy systems to modern, integrated technology solutions. Performs other functionally related duties as assigned.
Minimum Qualifications	Bachelor’s degree, preferably in computer science, information technology, business or related fields. Two(2) years of experience system support and analysis using enterprise-level systems and experience administering or supporting CRM or comparable business systems. Experience with business systems (ERP) including client servers and web-based systems and Windows based systems. Ability to work flexible hours as required.
Preferred Qualifications	Master’s degree in computer science, information technology, business, or a related field. Experience with student administration systems, including PeopleSoft. Experience with document management systems and student success platforms. Experience supporting enrollment management and student success functions such as admissions, records, financial aid, and student support services.
Knowledge, Skills, and Abilities (KSAs)	Strong understanding of database structure, data relationships, and system configuration. Ability to analyze complex business processes and translate requirements into technical solutions. Proficiency with SQL and familiarity with scripting or web technologies such as JavaScript, HTML, and CSS. Strong analytical and problem-solving skills with high attention to detail and data accuracy. Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment. Strong communication skills with the ability to collaborate effectively with technical and non-technical stakeholders. Ability to work independently as well as part of a team.
Requisition Number	PT0703921S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting	12/31/2026
Special Instructions to Applicants
Applicant Instructions	Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check. Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week	40
Work Schedule	Monday- Friday. Typically 8:00 am-5:00 pm.
Advertising Copy
Full Time/Part Time	Full Time
Posted Date	08/10/2026
Close Date/Application Deadline
Open Until Filled	Yes
Review Begins	08/14/2026
Tentative Start Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have a Bachelor’s degree, preferably in computer science, information technology, business or related fields?
- Yes
- No
* Do you have Two(2) years of experience system support and analysis using enterprise-level systems and experience administering or supporting CRM or comparable business systems?
- Yes
- No
Do you have Experience with business systems (ERP) including client servers and web-based systems and Windows based systems?
- Yes
- No
Are you a current, internal SEIU applicant/team member?
- Yes
- No
* How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- CSU Website
- Other
If you selected 'Public Job Posting" or "Other" please provide source.
(Open Ended Question)
* Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
- Yes
- No
* Are you able to perform the essential functions of this position with or without reasonable accommodation?
- Yes
- No

Application Documents

Required Documents

Resume

Optional Documents

Cover Letter/Letter of Application

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.

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Original Job Description

Cleveland State University
Engaged Learning

Toggle navigation

CRM Systems Analyst Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Business Title	CRM Systems Analyst
Posting Category	Administrative and Professional
Salary Grade	05T
Salary Plan	Professional Staff - SEIU
Hiring Range /Pay Rate
Department	ES Process
Department Description
Position Location	Main Campus
FTE	1.0
Job Summary	Technical lead for the administration, configuration, optimization, and ongoing support of Customer Relationship Management (CRM) platform and related enterprise systems. Responsible for designing and implementing scalable technical solutions that support Enrollment Management operations through advanced system configuration, workflow automation, data integrations, and business process improvement. Working closely with Enrollment Management departments, Information Services & Technology (IS&T), and campus stakeholders, the incumbent translates business requirements into technical solutions by developing system workflows, configuring platform functionality, creating SQL queries, managing data integrations, and supporting enterprise reporting. The position ensures the integrity, security, and governance of institutional data while maintaining system performance, implementing platform enhancements, troubleshooting complex technical issues, and supporting the University’s transition from legacy systems to modern, integrated technology solutions. Performs other functionally related duties as assigned.
Minimum Qualifications	Bachelor’s degree, preferably in computer science, information technology, business or related fields. Two(2) years of experience system support and analysis using enterprise-level systems and experience administering or supporting CRM or comparable business systems. Experience with business systems (ERP) including client servers and web-based systems and Windows based systems. Ability to work flexible hours as required.
Preferred Qualifications	Master’s degree in computer science, information technology, business, or a related field. Experience with student administration systems, including PeopleSoft. Experience with document management systems and student success platforms. Experience supporting enrollment management and student success functions such as admissions, records, financial aid, and student support services.
Knowledge, Skills, and Abilities (KSAs)	Strong understanding of database structure, data relationships, and system configuration. Ability to analyze complex business processes and translate requirements into technical solutions. Proficiency with SQL and familiarity with scripting or web technologies such as JavaScript, HTML, and CSS. Strong analytical and problem-solving skills with high attention to detail and data accuracy. Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment. Strong communication skills with the ability to collaborate effectively with technical and non-technical stakeholders. Ability to work independently as well as part of a team.
Requisition Number	PT0703921S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting	12/31/2026
Special Instructions to Applicants
Applicant Instructions	Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check. Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week	40
Work Schedule	Monday- Friday. Typically 8:00 am-5:00 pm.
Advertising Copy
Full Time/Part Time	Full Time
Posted Date	08/10/2026
Close Date/Application Deadline
Open Until Filled	Yes
Review Begins	08/14/2026
Tentative Start Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have a Bachelor’s degree, preferably in computer science, information technology, business or related fields?
- Yes
- No
* Do you have Two(2) years of experience system support and analysis using enterprise-level systems and experience administering or supporting CRM or comparable business systems?
- Yes
- No
Do you have Experience with business systems (ERP) including client servers and web-based systems and Windows based systems?
- Yes
- No
Are you a current, internal SEIU applicant/team member?
- Yes
- No
* How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- CSU Website
- Other
If you selected 'Public Job Posting" or "Other" please provide source.
(Open Ended Question)
* Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
- Yes
- No
* Are you able to perform the essential functions of this position with or without reasonable accommodation?
- Yes
- No

Application Documents

Required Documents

Resume

Optional Documents

Cover Letter/Letter of Application

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.

Any data not saved will be lost.

Click 'OK' to keep your session active.

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CRM Systems Analyst

Edtech.com's Summary

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