KnowBe4
Cross-sell Account Manager (SMB) (Hybrid)
🇺🇸 Hybrid - Clearwater, FL
🕑 Full-Time
💰 TBD
💻 Customer Success
🗓️ September 13th, 2025
Edtech.com's Summary
- Manage assigned customer accounts focused on businesses with 25-500 employees.
- Promote and sell KnowBe4's range of cybersecurity products and services.
- Develop and maintain pipelines for cross-sale, add-on, and upgrade opportunities.
- Identify and engage key decision makers within accounts to maximize sales.
- Collaborate with Customer Success Managers and Renewal Specialists to grow annual recurring revenue.
- Utilize Salesforce and Gmail for sales processes and record-keeping.
- Minimum of 3 years software sales experience targeting small to medium enterprises.
- Bachelor's degree preferred; Network+ or Security+ certifications are advantageous.
- Compensation includes company-wide bonuses based on monthly sales targets and referral bonuses.
- Benefits include tuition and certification reimbursement, certification completion bonuses, and a relaxed dress code.
Cross-sell Account Manager (SMB) (Hybrid) Full Description
About KnowBe4
Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Cross-sell Account Manager (SMB) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4âs additional products and services to businesses (organizations with 25 - 500 employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers.
Responsibilities:
- Promote and sell KnowBe4âs range of products and services
- Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
- Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
- Articulate the value proposition of KnowBe4âs full suite of products and help the customer understand how it will improve their businessâs security awareness training (and security overall)
- Achieve or exceed monthly quotas and/or targets
- Be well versed in KnowBe4âs product offerings and promote the products and services at trade shows as requested
- Follow up on marketing leads to generate sales opportunities and pipeline
- Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
- Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
- Support in the renewal process where there is an opportunity to grow the account
- Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product Suite
Minimum Qualifications:
- Bachelorâs degree a plus
- Proven track record in sales
- 3 years selling software to Small Medium Enterprise
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce and Gmail
- Network or Security Plus preferred
- Excellent verbal and written communications
- Stats driven business professional
- Motivated, energetic self-starter
- Strong collaborative and teamwork skills
- Must be able to work with minimum supervision
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
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