HackerRank
Customer Account Manager - SMB
🇺🇸 Hybrid - Santa Clara, CA
🕑 Full-Time
💰 $100K - $125K
💻 Customer Success
🗓️ January 1st, 2026
Edtech.com's Summary
- Manage SMB customer portfolios to drive retention and satisfaction through defined adoption and renewal processes.
- Conduct regular customer check-ins to proactively address needs and ensure value realization.
- Support renewal conversations and handle standard contract processes while escalating complex cases.
- Identify basic expansion and usage opportunities in partnership with senior team members.
- Maintain accurate customer data, renewal tracking, and activity logs in CRM systems.
- Collaborate across Sales, Product, and Support teams to provide consistent customer experiences.
- Require 1-3 years of customer-facing experience in SaaS or technology roles such as account management or customer success.
- Strong written and verbal communication skills; customer-focused with organizational resilience.
- Familiarity with HR Tech, recruiting tools, or developer-focused products is preferred.
- Eligible for incentive-based pay with annual total potential earnings between $100,000 and $125,000, excluding stock options and benefits.
Customer Account Manager - SMB Full Description
HackerRank helps thousands of companies like OpenAI, NVIDIA,Mercedes and Amazon hire developers based on their skills vs. pedigree, and also nurtures a community of millions of developers to upskill themselves to become next-gen developers.
The people at HackerRank care deeply about their work and have an extremely intense work ethic. In many companies, speed & quality is a tradeoff. At HackerRank, itâs not -- we expect you to ship in about half the time that most competent people think is possible while maintaining a standard of quality youâd proudly sign your name on. The only way to make this happen is if you truly love your craft and are deeply committed to growth.
About the role
We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. This role is designed for an early-career account manager who is eager to build foundational skills in customer renewals, relationship management, and account operations.
In this role, you will manage a portfolio of SMB customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members.
What youâll do
- Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction
- Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively
- Support renewal conversations and standard contract processes, escalating complex scenarios as needed
- Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
- Identify basic expansion or usage opportunities and partner with senior team members when appropriate
- Maintain accurate customer data, renewal tracking, and activity logging in CRM tools
- Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience
Who you are
- You bring 1â3 years of experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support.
- You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
- You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
- Strong written and verbal communication skills, with the ability to explain concepts clearly.
Even better if you have
- Familiarity with HR Tech, recruiting tools, or developer-focused products.
- Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams.
- A collaborative mindset. You work seamlessly across teams, bringing together Support, Product, and Sales to ensure customer needs are met.
You will thrive in this role if
- Are a Captain - you enjoy owning the customer relationship and championing their success
- Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals
- Believe in long-term partnerships and being the trusted advisor for your customers.
Compensation
- This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $100,000 to $125,000, including base salary and incentive-based compensation (based on quota attainment).
- This range doesn't include stock options or benefits. Salary may be adjusted based on business needs.
- Final offer may vary based on skills, experience, location, and other compensation components.
Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.
HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
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Notice to prospective HackerRank job applicants:
- Our Recruiters use @hackerrank.com email addresses.
- We never ask for payment or credit check information to apply, interview, or work here.
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