Edtech.com's Summary

TCI is hiring a Customer Consultant to support educational institutions by driving adoption and renewals of their EdTech programs. The role involves handling inbound inquiries, promoting and selling products to schools, and collaborating with remote teams to meet sales goals.

Highlights

Respond to inbound customer inquiries and guide purchasing processes.
Support decision-makers by identifying needs and matching TCI products.
Promote and sell educational programs through calls, emails, and demonstrations.
Foster renewals and expand product usage within existing accounts.
Utilize Salesforce, NetSuite, Domo, and Google Suite for tracking and organization.
Collaborate with nationwide remote teams to achieve seasonal targets.
Experience required with TCI educational materials and strong sales skills.
Excellent communication and presentation abilities necessary.
Hourly pay range $32.50 to $38.50 with benefits including medical, dental, vision, 401k, PTO, and bonuses.
Full-time remote job available in select U.S. states only.

Customer Consultant Full Description

Customer Consultant
Fully Remote • Remote

Job Type

Full-time

Description

TCI delivers innovative EdTech content to more than 50,000 K-12 schools nationwide through award-winning programs like History Alive! and Bring Science Alive! Every day, our work makes a difference to thousands of teachers and students. We are a small, collaborative team committed to innovation, lifelong learning, and growth—both for our company and our team members.

About the Role:

Are you a classroom teacher looking for a new challenge while staying connected to education? Join TCI as a Customer Consultant, where you will play a key role in supporting both new and existing customers, driving the adoption of our programs, fostering renewals, and ensuring a seamless experience for districts, schools, and teachers. In this role, you will field inbound inquiries and drive sales to charter schools, private schools, and small districts.

Key Responsibilities:

Respond to inbound cases and phone calls, route inquiries to the appropriate representative, and guide customers through the purchasing process.
Support educational decision-makers by uncovering needs and matching TCI products to those requirements.
Promote and sell TCI’s programs through email communication, phone calls, customer meetings, and product demonstrations.
Foster renewals by supporting existing customers' usage of TCI products, providing ongoing support, and uncovering opportunities to expand implementation to additional grade levels. Assist customers with purchasing decisions by providing expertise on past purchases, sending samples, creating quotes, and following up on sales opportunities.
Leverage Salesforce, NetSuite, Domo, and Google Suite tools for organization and tracking.
Collaborate with remote teams nationwide to achieve time-sensitive goals during busy seasons.

Requirements

Experience using TCI materials in an educational setting.
Excellent interpersonal, verbal, and written communication skills; ability to clearly explain complex issues and actively listen to concerns.
Strong presentation and sales skills; comfortable conducting meetings virtually.
Detail-oriented with proven troubleshooting abilities.
Organized self-starter able to prioritize effectively, manage multiple projects, and meet urgent requests.
Ability to work independently from a home office; reliable internet access required.

What We Offer:

Training to work with world-class business systems like NetSuite, Salesforce, and Domo.
Opportunities to grow professionally within an innovative EdTech company.
Collaborative team environment focused on skill development and career advancement.

This is a full-time remote position. The pay range for this position is between $32.50 and $38.50 hourly. Base pay offered may vary depending on job-related experience, skills, and location. TCI offers medical, dental, vision, 401k benefits, PTO and bonus eligibility.

For this position, TCI is hiring in the following states only: CA, CO, FL, IL, IN, KS, KY, MA, MI, MN, MT, NJ, OH, OK, OR, PA, TX, VA, WA, WI

Equal Opportunity Employer including Disability/Vets

Be Aware of Recruitment Fraud. More information is available at https://www.teachtci.com/careers/recruitment-fraud-disclaimer/

Original Job Description

Customer Consultant
Fully Remote • Remote

Job Type

Full-time

Description

About the Role:

Key Responsibilities:

Respond to inbound cases and phone calls, route inquiries to the appropriate representative, and guide customers through the purchasing process.
Support educational decision-makers by uncovering needs and matching TCI products to those requirements.
Promote and sell TCI’s programs through email communication, phone calls, customer meetings, and product demonstrations.
Foster renewals by supporting existing customers' usage of TCI products, providing ongoing support, and uncovering opportunities to expand implementation to additional grade levels. Assist customers with purchasing decisions by providing expertise on past purchases, sending samples, creating quotes, and following up on sales opportunities.
Leverage Salesforce, NetSuite, Domo, and Google Suite tools for organization and tracking.
Collaborate with remote teams nationwide to achieve time-sensitive goals during busy seasons.

Requirements

Experience using TCI materials in an educational setting.
Excellent interpersonal, verbal, and written communication skills; ability to clearly explain complex issues and actively listen to concerns.
Strong presentation and sales skills; comfortable conducting meetings virtually.
Detail-oriented with proven troubleshooting abilities.
Organized self-starter able to prioritize effectively, manage multiple projects, and meet urgent requests.
Ability to work independently from a home office; reliable internet access required.

What We Offer:

Training to work with world-class business systems like NetSuite, Salesforce, and Domo.
Opportunities to grow professionally within an innovative EdTech company.
Collaborative team environment focused on skill development and career advancement.

For this position, TCI is hiring in the following states only: CA, CO, FL, IL, IN, KS, KY, MA, MI, MN, MT, NJ, OH, OK, OR, PA, TX, VA, WA, WI

Equal Opportunity Employer including Disability/Vets

Be Aware of Recruitment Fraud. More information is available at https://www.teachtci.com/careers/recruitment-fraud-disclaimer/

Let me find your next job.

Thanks - you're signed up.

Customer Consultant

Edtech.com's Summary

Customer Consultant Full Description

Records & Enrollment Services Specialist

Customer Support Associate

Customer Care Specialist, Back Up Care

Customer Support Specialist

Customer Service Representative