Elsevier
Customer Consultant Life Sciences, Risk Management-Safety Portfolio
🇺🇸 Hybrid - CA
🕑 Full-Time
💰 $90K - $100K
💻 Customer Success
🗓️ June 5th, 2025
Salesforce
Edtech.com's Summary
Elsevier is hiring a Customer Consultant Life Sciences, Risk Management-Safety Portfolio. The role involves maximizing customer usage of Life Sciences solutions, onboarding and training new customers, and engaging in upsell and renewal conversations. The consultant will work closely with Solution Sales Managers and serve industries such as pharmaceuticals and biotechnology.
Highlights
- Responsible for training and maintaining customer satisfaction within risk management-safety sales.
- Requires excellent analytical, presentation, and communication skills.
- Proficient use of Salesforce to track sales activity is advantageous.
- Bachelor's degree required; advanced or life science degree preferred.
- Minimum 5 years of consulting or teaching experience.
- Compensation ranges from $90,000 to $100,000 in base salary, plus incentives.
- Benefits include health plan, retirement benefits, and educational assistance.
- Requires fluency in English and ability to travel approximately 20%.
Customer Consultant Life Sciences, Risk Management-Safety Portfolio Full Description
Customer Consultant Life Sciences, Risk Management-Safety Portfolio
California
Full time
Customer Consultant Life Sciences, Risk Management-Safety Portfolio
Are you an experienced technical consultant with a biology background that likes to build relationships, teach customers, and find new opportunities within existing corporate accounts?
Do you have an affinity and aptitude for understanding scientific information?
About the Role
We are currently looking for a Customer Constulant responsible for helping our customers maximize usage of their existing solutions within our Life Sciences risk management-safety portfolio. The portfolio consists of PharmaPendium, Embase, and Embiology. You would work with the following industries: pharmaceuticals, biotechnology, and medical device.
The Customer Consultant is a critical team member responsible for onboarding and training new customers and working to ensure customer satisfaction. You would also be responsible for working with Solution Sales Managers and Account Managers to engage upsell and cross sell opportunities and renewal conversations. You would report to the Director of Americas Life Science Sales and should be based in the West. The territory would be the Western United States and Canada.
About the Team
Our solutions provide vital online information and tools to help our clients monitor for adverse events and make more informed drug development decisions on safety and efficacy, risk assessments and mitigation, study designs, and drug-drug interactions. We are the leaders in what we do!
Responsibilities
- Training research scientists, regulatory scientists, medical affairs specialists, and information professionals with the goal of maintaining and building risk management-safety sales and ensuring customer satisfaction.
- Creating and executing a territory plan, maximizing time and account penetration with top tier accounts.
- Developing an exceptional understanding of competitor landscape and be able to position our products with a strong value story.
- Developing a deep understanding of customer segments and translate how our information tools can help meet specific needs.
- Becoming an expert on various research workflows and drug discovery processes to be able to assist customers.
- Providing continuous feedback to product and marketing teams; participate in projects to help accurately assess market conditions and provide strategic initiatives for new product development, including customized solutions.
Requirements
- Have a bachelor's degree. Having an advanced degree, or Life science degree are highly valued.
- Have a minimum of 5 years consulting or teaching experience.
- Experience within corporate/commercial markets highly valued.
- Experience working with pharma/biotech and medical device companies highly valued.
- Experience working with Salesforce to track sales activity is helpful.
- Experience working within an international matrixed organization is helpful.
- Display excellent analytical and presentation skills.
- Display exceptional communication skills, both verbal and written.
- Are fluent in English.
- Able to travel (20% approximate).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health plan benefits
- Employee Assistance Program
- Retirement Benefits
- Various Leave Programs
- Educational Assistance
- Disability, Life and Accidental Death Insurance
- Paid Vacation
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Salary Range
California is required by state law to post salary ranges. this role is anticipated to pay between $90,000-100,000 USD in a base salary. As a revenue role it will also be eligible for additional incentive based on achieving goals.
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The salary range provided in this posting is the base salary range for California:$67,200.00 - $112,000.00This is a sales job which may be eligible for a sales incentive or commission plan.
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USA Job Seekers:
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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