Edtech.com's Summary

Pearson is hiring a Customer Education Strategist responsible for designing and delivering content and training programs that enhance the customer onboarding experience. The role involves creating scalable, modular learning resources and collaborating cross-functionally to align educational materials with onboarding workflows and product milestones.

Highlights

Design and deliver modular education materials supporting onboarding, product adoption, and customer self-sufficiency.
Maintain and update the online Academy and Help Center for consistent self-service experiences.
Translate expert and product information into clear, outcome-driven learning experiences.
Collaborate with Customer Success, Onboarding, and Product teams to align education materials with workflows.
Promote new content via newsletters, in-app announcements, and webinars; facilitate live training sessions.
Monitor content engagement, learning analytics, and customer feedback to improve onboarding outcomes.
Use support data and product trends to prioritize content development and roadmap planning.
Experience required in instructional design, content strategy, and e-learning tools such as Articulate Rise, Camtasia, Adobe Premiere, Canva, and LMS platforms.
Minimum full-time salary range between $80,000 - $90,000, with eligibility for an annual incentive program.
Preferred experience includes SaaS industry knowledge, digital credentialing, change management, and working with global teams.

Customer Education Strategist Full Description

Customer Education Strategist

USA

Workplace Type: Remote

Job: Customer Success
Schedule: FULL_TIME
Req ID: 20842

Job Title: Customer Education Strategist

Reports To: VP, Customer Success

Job Summary

The Customer Education Strategist is responsible for designing and delivering the content and training programs that support our customer onboarding experience. This role builds scalable, modular learning resources, such as videos, guides, playbooks, and e-learning modules, that help Scale and Strategic customers quickly and adopt Pearson solutions with confidence.

This is a hands-on role that combines strategic ownership of the customer education program with the ability to create high-impact, customer-facing content. The ideal candidate brings strong instructional design experience, cross-functional collaboration skills, and a passion for simplifying complex information.

What You Will Do

Content Strategy & Development

Design and deliver modular, reusable education materials that support onboarding, product adoption, and customer self-sufficiency
Maintain and evolve the online Academy and Help Center to support a consistent, self-serve experience across customer segments
Translate subject matter expert input and product information into clear, outcome-driven learning experiences

Onboarding Enablement & Customer Engagement

Collaborate with Customer Success, Onboarding, and Product teams to ensure education materials align with onboarding workflows and product milestones
Support the promotion of new content through monthly newsletters, in-app announcements, webinars, etc
Facilitate occasional live training or customer spotlight sessions, with a focus on creating assets that can be scaled or repurposed

Program Impact & Continuous Improvement

Monitor content engagement, learning analytics, and customer feedback to assess effectiveness and improve onboarding outcomes
Use support data, product release information, and adoption trends to inform content priorities and roadmap
Contribute to the long-term evolution of customer education strategy, including team growth and new engagement formats

What Will Set You Up for Success

Experience in customer education, instructional design, content strategy, or a related field
Strong foundation in instructional design principles and experience creating scalable learning materials for SaaS or complex products
Hands-on experience with e-learning and content tools (Articulate Rise, Camtasia, Adobe Premiere, Canva, LMS platforms)
Strong writing, editing, and visual communication skills with attention to clarity and accessibility
Ability to work cross-functionally and manage multiple projects in a fast-paced environment
Experience using content analytics or learning metrics to inform program improvements

Preferred

Experience in the SaaS industry or with digital credentialing solutions
Familiarity with change management or customer adoption strategies
Comfort working with global teams and diverse customer audiences

Success Metrics

Reduction in time-to-value for new customers
Increased engagement with onboarding content and academy resources
Reduction in support and CSM involvement during early-stage onboarding
Positive learner satisfaction and feedback scores

Applications will be accepted through 9/12/25. This window may be extended depending on business needs.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $80,000 - $90,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here .

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO_TO_MARKET

#LI-REMOTE

Original Job Description

Customer Education Strategist

USA

Workplace Type: Remote

Job: Customer Success
Schedule: FULL_TIME
Req ID: 20842

Job Title: Customer Education Strategist

Reports To: VP, Customer Success

Job Summary

What You Will Do

Content Strategy & Development

Design and deliver modular, reusable education materials that support onboarding, product adoption, and customer self-sufficiency
Maintain and evolve the online Academy and Help Center to support a consistent, self-serve experience across customer segments
Translate subject matter expert input and product information into clear, outcome-driven learning experiences

Onboarding Enablement & Customer Engagement

Collaborate with Customer Success, Onboarding, and Product teams to ensure education materials align with onboarding workflows and product milestones
Support the promotion of new content through monthly newsletters, in-app announcements, webinars, etc
Facilitate occasional live training or customer spotlight sessions, with a focus on creating assets that can be scaled or repurposed

Program Impact & Continuous Improvement

Monitor content engagement, learning analytics, and customer feedback to assess effectiveness and improve onboarding outcomes
Use support data, product release information, and adoption trends to inform content priorities and roadmap
Contribute to the long-term evolution of customer education strategy, including team growth and new engagement formats

What Will Set You Up for Success

Experience in customer education, instructional design, content strategy, or a related field
Strong foundation in instructional design principles and experience creating scalable learning materials for SaaS or complex products
Hands-on experience with e-learning and content tools (Articulate Rise, Camtasia, Adobe Premiere, Canva, LMS platforms)
Strong writing, editing, and visual communication skills with attention to clarity and accessibility
Ability to work cross-functionally and manage multiple projects in a fast-paced environment
Experience using content analytics or learning metrics to inform program improvements

Preferred

Experience in the SaaS industry or with digital credentialing solutions
Familiarity with change management or customer adoption strategies
Comfort working with global teams and diverse customer audiences

Success Metrics

Reduction in time-to-value for new customers
Increased engagement with onboarding content and academy resources
Reduction in support and CSM involvement during early-stage onboarding
Positive learner satisfaction and feedback scores

Applications will be accepted through 9/12/25. This window may be extended depending on business needs.

The minimum full-time salary range is between $80,000 - $90,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here .

Job: Customer Success

Job Family: GO_TO_MARKET

#LI-REMOTE

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