Edtech.com's Summary

McGraw Hill is hiring a Customer Enablement Associate to service and support customer territories alongside sales team members in the Higher Education division. The associate serves as a primary point of contact, fielding customer inquiries and delivering solutions when sales representatives are unavailable. Day-to-day work spans creating accounts, providing sample copies, and preparing pricing exceptions.

Highlights

Partner with sales team members to service, support, and maintain customer territories
Create customer accounts, send sample copies, and grant access to instructor resources
Prepare pricing exceptions and track territory activity in CRM
Field customer inquiries and product questions as a primary contact when sales representatives are unavailable
Resolve bookstore, instructor, and student access code problems
Hold a bachelor's degree in a related field or equivalent experience, plus 2+ years in a related field
Use Microsoft Office and CRM systems, with strong problem-solving and organizational skills
Pay range of $37,000 to $41,000 per year, with medical, dental, and other benefits depending on the position
Work remotely with up to 10% travel, open to candidates authorized to work in the United States
Support the Higher Education team's work building relationships with educators and learners

Customer Enablement Associate Full Description

Overview

Impact the Moment

Our Higher Education team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the country and experience first-hand the difference your hard work makes.

How can you make an impact?

The Customer Enablement Associate partners with sales team members to service, support, and maintain customer territories. Working cross-functionally across regional teams, this highly collaborative role serves as a primary point of contact — fielding customer inquiries and delivering solutions when sales representatives are unavailable.

This is a remote position with up to 10% of travel time required. Candidates must reside in and be authorized to work for any employer in the United States.

What you will do:

Provides service and support to customer territories, including creating accounts, providing sample copies, granting access to instructor resources, preparing pricing exceptions, and CRM tracking.
Utilizing standardized processes, provides solutions to customer issues.
Regularly answers product questions.
Collaborates with sales team members to ensure territories have support coverage.
Resolve bookstore and Instructor problems.
Facilitate resolution of technical problems through Customer Service teams.
Resolve student access code problems.

We're looking for someone who has:

Bachelor's degree in a related field or equivalent experience.
2+ years of experience in a related field.
Excellent problem-solving skills with a customer-centric focus; superior critical thinking skills.
Ability to think independently and work with speed and accuracy to deliver results.
Excellent organizational skills with attention to detail.
Proficient communication skills.
Demonstrated flexibility to meet customer demands.
Proficient understanding of product landscape, services, and support.
Proficiency with Microsoft Office suite and CRM systems.
Demonstrated ability to collaborate and share ideas.
The ability to learn, understand and execute with autonomy.

Why work for us?

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. If you are curious, open to new ideas and ready to make a difference, we want to talk to you.

The pay range for this position is between $37,000 and $41,000 USD annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. We offer benefits including medical, dental and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a "@mheducation.com or @careers.mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 51306

McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.

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Customer Enablement Associate

Edtech.com's Summary

Customer Enablement Associate Full Description

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