Customer Engagement Specialist, Education
Remote (US Only)
Customer Success – Customer Engagement /
Full-time /
Remote
Who you are
We are looking for someone who is passionate about helping our customers succeed. You are a people person and a customer person. You are excited to spend all day on zooms and phone calls with our customers. You thrive on a challenge and getting the customer the best product that fits their needs. You are curious, a problem-solver, a go-getter. You are passionate about improving the world through education and technology. You are excited about working at a startup on a rapidly growing team where our goals, roles, and incredible opportunities evolve every day. This role will focus on upselling existing customers to our education department.
What you’ll do
- Conduct sales demos for potential customers, showcasing our products, and services in a compelling and informative manner
- Tailor each demo to the specific needs and interests of the customer, using active listening skills to understand their pain points and goals
- Develop and maintain a deep understanding of our products and how they can benefit different types of customers
- Develop and execute a sales strategy to meet or exceed sales targets
- Build relationships with key decision-makers within schools to understand their needs and priorities
- Present our products and services in a compelling and informative manner, using active listening skills to tailor presentations to the needs of each customer
- Negotiate pricing and contracts with customers, ensuring that both parties are satisfied with the terms
- Continuously improve our demo process and materials, incorporating feedback from customers and colleagues
- Act as the “voice of the customer,” providing input to Product and Engineering teams as well as to upstream customer teams
Qualifications, Skills, & Abilities:
- Experience in sales or account management is required
- Proven track record of hitting/exceeding challenging goals
- Experience in an early childhood education setting
- Comfort with a high volume/velocity sales approach (e.g., 30+ calls/day, 5-7 demos a day)
- Excellent communication, organizational, time-management, and prioritization skills
- High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time
- Preferred: Salesforce, basic excel / sheets, experience in a startup environment
$19.24 - $19.24 an hour
Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.
For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies.
In addition to equity, our annual cash compensation for this role in all US-based locations is an overall on target earnings of $80,000 yearly. There is hourly rate of $19.24 USD (which comes to $40,000 yearly at 40hr/week). Additionally, we include a competitive, uncapped commission plan.
