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Macmillan Learning

Customer Integration Associate (Contractor)

🇺🇸 Remote - US

🕑 Part-Time

💰 $25 per Hour

💻 Customer Support

🗓️ June 8th, 2025

Blackboard Canvas LMS

Edtech.com's Summary

Macmillan Learning is hiring a Customer Integration Associate (Contractor). The role involves collaborating with high school administrators and professors to integrate course data with publisher courseware and learning management systems while providing exceptional guidance and support. The position requires attention to detail, effective communication with team members, and the ability to manage multiple systems and workflows simultaneously.

Highlights

Main responsibilities include setting up courses and facilitating virtual meetings for integration with LMS.
Requires skills in Salesforce, Slack, Google Sheets, and managing digital education materials.
Compensation is $25 per hour.
Requires superior organization and time management skills.
Meticulous attention to detail and customer service excellence required.
High school diploma or equivalent is mandatory.
Desirable experience includes working with Blackboard, Canvas, Moodle, and/or D2L systems.
Approximately 10-20 hours per week from June - September 2024.

Customer Integration Associate (Contractor) Full Description

Customer Integration Associate (Contractor)

Job Category: Customer Experience

Requisition Number: CUSTO003083

Part-Time

Remote

Job Details

Description

This position will be employed through Noor Staffing Group working remotely throughout the U.S.

As a member of the LMS Integration team, the contractor will work with either high school administrators to integrate their course data with publisher courseware or meet virtually with Higher Education Professors to review integrating their Achieve course(s) with their school's learning management system while providing guidance and support that exceeds expectations.

Major Responsibilities:

Collaborate with school administrators in setting up courses in a timely and professional manner.
Facilitate virtual meetings with professors to review integrating their Achieve course with their school's learning management system
This role requires outstanding attention to detail and comfort in asking clarifying questions of full-time team members to minimize data processing errors, in addition to quickly navigating among internal systems simultaneously with accuracy (e.g. Salesforce, Slack, Google Sheets, etc.).

Required Qualifications:

Meticulous and keen eye to details.
Superior organization and time management skills.
Ability to balance multiple workflows simultaneously in a fast-paced environment.
Substantial computer skills and the ability to learn new systems quickly.
Extraordinary customer service skills.
Solid understanding of Google Sheets.
Ability to follow process documentation and guide a customer through detailed steps.

Preferred Skills / Knowledge:

Experience as a high school teacher is desirable.
Previous experience with incorporating digital education materials into a high school classroom preferred.
Solving puzzles and finding patterns is something you enjoy.
Experience working with the Salesforce Lightning environment is a plus.
Experience with Clever and/or ClassLink rostering systems is desirable.
Experience with Blackboard, Canvas, Moodle, and/or D2L learning management systems is desirable.

Education Requirements:

High school diploma or equivalent required.

Hours:

Approximately 10-20 hours per week from June - September 2024.

Location:

Remote

Pay Rate:

$25/hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Original Job Description

Customer Integration Associate (Contractor)

Job Category: Customer Experience

Requisition Number: CUSTO003083

Part-Time

Remote

Job Details

Description

This position will be employed through Noor Staffing Group working remotely throughout the U.S.

Major Responsibilities:

Collaborate with school administrators in setting up courses in a timely and professional manner.
Facilitate virtual meetings with professors to review integrating their Achieve course with their school's learning management system
This role requires outstanding attention to detail and comfort in asking clarifying questions of full-time team members to minimize data processing errors, in addition to quickly navigating among internal systems simultaneously with accuracy (e.g. Salesforce, Slack, Google Sheets, etc.).

Required Qualifications:

Meticulous and keen eye to details.
Superior organization and time management skills.
Ability to balance multiple workflows simultaneously in a fast-paced environment.
Substantial computer skills and the ability to learn new systems quickly.
Extraordinary customer service skills.
Solid understanding of Google Sheets.
Ability to follow process documentation and guide a customer through detailed steps.

Preferred Skills / Knowledge:

Experience as a high school teacher is desirable.
Previous experience with incorporating digital education materials into a high school classroom preferred.
Solving puzzles and finding patterns is something you enjoy.
Experience working with the Salesforce Lightning environment is a plus.
Experience with Clever and/or ClassLink rostering systems is desirable.
Experience with Blackboard, Canvas, Moodle, and/or D2L learning management systems is desirable.