Edtech.com's Summary

Wayside Publishing is hiring a Customer Integration Specialist (Contractor). This role involves providing quality integration support to school district customers, overseeing customer onboarding, and ensuring the integration of Wayside Publishing's Learning Site with third-party educational technology. The specialist will collaborate with various teams to develop scalable strategies and improve integration processes. The position lasts until 9/30/2025 and requires 40 hours per week.

Highlights

Provide integration support to school district customers.
Collaborate with teams to streamline onboarding processes.
Manage integration projects from start to finish, including customer support and documentation creation.
Experience with EdTech, SaaS, and customer relationship management required.
Salary: $37.50 - $41.50 per hour, with commission potential.
5+ years of technical experience in technology implementation and onboarding.
Health, dental, vision, and life insurance options available.
Retirement savings with employer contribution and paid holidays.
Focus on work/life balance and continuous improvement.

Customer Integrations Specialist - Contractor Full Description

Customer Integrations Specialist - Contractor
Fully Remote • Remote Worker - N/A • Business Operations

Job Type

Contract

Description

The Customer Integration Specialist (Contractor) is customer focused, responsible for providing quality and timely integration support to an assigned quota of school district customers. Working in partnership with a team of peers, Customer Service Representatives, Account Managers, Digital Support Representatives, and Development teams, you'll help build scalable strategies to successfully onboard new customers and integrate Wayside Publishing's Learning Site with customers using third-party education technology solutions.

This position is 40 hours per week, and the contractor role will end on 9/30/2025.

Who We Are

Wayside Publishing is a progressive developer of world language programs, resources, and materials for middle and high schools across the United States. We partner with educators to craft transformative texts and digital tools that engage students and foster successful communication and understanding across cultures.

Primary Responsibilities

Customer Integration Support: Provide quality and timely integration support to a specific quota of school district customers, ensuring their successful onboarding and integration of Wayside Publishing's Learning Site with third-party educational technology solutions.
Collaborative Strategy Development: Work closely with peers, Customer Service Representatives, Sales Account Managers, Digital Support Representatives, and Development teams to build scalable strategies that streamline the customer onboarding process.
Project Ownership: Assist in managing integration projects from inception to completion, including handling customer inquiries, troubleshooting issues as they arise, and contributing to the creation of customer-facing support documentation.
Process Optimization: Support the implementation of improved processes designed to operationalize work within districts, aiming to reduce barriers to integration on a semester-to-semester and year-to-year basis.
Customer Communication: Engage with customers through calls and other communication channels to understand their needs and provide solutions, helping to ensure a smooth integration experience.
Documentation and Support: Participate in co-creating comprehensive support documentation that aids in customer understanding and use of integrated systems.
Other duties as assigned

Requirements

5+ years of hands-on technical experience with implementing technologies and onboarding customers, ideally within an EdTech or SaaS environment.
Demonstrated success in designing and executing rostering, data analysis, and integration solutions.
Experienced in customer relationship management, including building and maintaining relationships with key stakeholders and managing their expectations to ensure buy-in.
Excellent communication skills, able to effectively translate technical information across diverse teams and guide customers through complex implementation and adoption processes.
A data-driven decision-maker capable of structuring ambiguity into actionable, value-added plans.
Superior project and time management abilities reflected in a track record of successfully managing multiple concurrent projects.
Committed to self-reflection, open to both giving and receiving feedback, and dedicated to continuous improvement.
Able to handle multiple, shifting, and competing priorities while maintaining excellent customer management and troubleshooting skills.
Experienced in authentically engaging stakeholders, adhering to data privacy standards, leveraging feedback for continuous improvement, and consistently exercising excellent judgment and integrity.

What We Offer

Competitive compensation: base salary and commission, uncapped potential.
Health insurance with options for dental, vision, life insurance, and more.
Retirement savings plan with employer contribution.
Employer-paid STD and LTD policies.
Paid holidays.
Work/life balance as a company value.

We believe that traditional hiring policies can hurt the most marginalized people in society, including people of color, people from working-class backgrounds, women, and LGBTQ people. Because we believe that these communities must be centered in the work we do, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Wayside Publishing is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

When submitting your application, please include a concise cover letter that speaks to your experience and why this role is the next best step in your career.

NO PHONE CALLS OR RECRUITERS PLEASE.

Salary Description

$37.50 - $41.50 per hour

Original Job Description

Customer Integrations Specialist - Contractor
Fully Remote • Remote Worker - N/A • Business Operations

Job Type

Contract

Description

This position is 40 hours per week, and the contractor role will end on 9/30/2025.

Who We Are

Primary Responsibilities

Customer Integration Support: Provide quality and timely integration support to a specific quota of school district customers, ensuring their successful onboarding and integration of Wayside Publishing's Learning Site with third-party educational technology solutions.
Collaborative Strategy Development: Work closely with peers, Customer Service Representatives, Sales Account Managers, Digital Support Representatives, and Development teams to build scalable strategies that streamline the customer onboarding process.
Project Ownership: Assist in managing integration projects from inception to completion, including handling customer inquiries, troubleshooting issues as they arise, and contributing to the creation of customer-facing support documentation.
Process Optimization: Support the implementation of improved processes designed to operationalize work within districts, aiming to reduce barriers to integration on a semester-to-semester and year-to-year basis.
Customer Communication: Engage with customers through calls and other communication channels to understand their needs and provide solutions, helping to ensure a smooth integration experience.
Documentation and Support: Participate in co-creating comprehensive support documentation that aids in customer understanding and use of integrated systems.
Other duties as assigned

Requirements

5+ years of hands-on technical experience with implementing technologies and onboarding customers, ideally within an EdTech or SaaS environment.
Demonstrated success in designing and executing rostering, data analysis, and integration solutions.
Experienced in customer relationship management, including building and maintaining relationships with key stakeholders and managing their expectations to ensure buy-in.
Excellent communication skills, able to effectively translate technical information across diverse teams and guide customers through complex implementation and adoption processes.
A data-driven decision-maker capable of structuring ambiguity into actionable, value-added plans.
Superior project and time management abilities reflected in a track record of successfully managing multiple concurrent projects.
Committed to self-reflection, open to both giving and receiving feedback, and dedicated to continuous improvement.
Able to handle multiple, shifting, and competing priorities while maintaining excellent customer management and troubleshooting skills.
Experienced in authentically engaging stakeholders, adhering to data privacy standards, leveraging feedback for continuous improvement, and consistently exercising excellent judgment and integrity.

What We Offer

Competitive compensation: base salary and commission, uncapped potential.
Health insurance with options for dental, vision, life insurance, and more.
Retirement savings plan with employer contribution.
Employer-paid STD and LTD policies.
Paid holidays.
Work/life balance as a company value.

When submitting your application, please include a concise cover letter that speaks to your experience and why this role is the next best step in your career.

NO PHONE CALLS OR RECRUITERS PLEASE.

Salary Description

$37.50 - $41.50 per hour

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Customer Integrations Specialist - Contractor

Edtech.com's Summary

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