Edtech.com's Summary

Kami is hiring a Customer Manager. This role focuses on nurturing client relationships, managing subscription renewals, and driving customer success to maximize the benefits of Kami’s digital classroom platform for teachers, students, and educational organizations.

Highlights

Interact with global customers via email, video calls, and social media.
Develop accounts by expanding usage across institutions.
Manage subscription renewal and identify expansion opportunities.
Serve as a trusted resource and primary contact for customer accounts.
Provide feedback to leadership to improve processes and customer experience.
Meet targets related to subscription renewal and growth.
At least two years of account management experience preferred.
Strong communication skills and consultative approach required.
Experience in education or EdTech is a plus.
Work with a diverse, passionate team supporting digital transformation in education.

Customer Manager (CM) Full Description

Customer Manager (CM)

Kami - REMOTE- US - Full time- Preferred time zones: Eastern, Central, or Mountain time

About Kami

Kami is not only an award-winning edutech company, but a thriving organization filled to the brim with talented, creative, and passionate people! It’s hard not to love what you do when our leading digital classroom platform offers meaningful solutions to over 50 million users worldwide, empowering students and supporting teachers!

Users tell us they love our product, and we need a talented, energetic team player to bring our vision for a better way of learning to more teachers, administrators, and their organizations across the US and internationally.

What you will do...

We're looking for a diligent, energetic Customer Manager who is experienced in nurturing client relationships and passionate about driving customer success and growth. In this role, you’ll help achieve our vision for a better way of learning for teachers, students, and maximize the benefits for their organization.. As well as support our EdTech customers by interacting with them across various platforms, ensuring they maximize their usage of Kami, and managing their subscription renewals and expansion opportunities. This position is focused on becoming a trusted resource for our customers and helping improve their overall experience with Kami.

If you have experience in customer relationship management and enjoy fostering long-term partnerships, we’d love to have you join us.

The initial job duties the Employee will be expected to perform as the Customer Manager will be the following:

Interacting with customers worldwide via email, video calls (such as Zoom), and social media
Developing accounts by helping customers grow usage across their institution.
Managing and growing the subscription renewal process, finding creative solutions to overcome objections or issues, and developing expansion opportunities.
Becoming a trusted resource for accounts, serving as their reliable gateway to Kami.
Providing feedback to the Kami leadership team to drive continuous process improvement, automate tasks, and enhance the customer experience.
Consistently meeting agreed targets for subscription renewal and expansion.
Ensuring satisfactory compliance with Customer Management expectations.

If you enjoy building strong customer partnerships to help them succeed, we’d love to have you on board!

What you’ll bring…

Experience working in a high-energy, fast-growing environment
Passion for educating customers and helping them solve problems and achieve their goals
A helpful, consultative approach and the ability to influence
The communication skills to clearly explain the benefits of a solution
Ask great questions to uncover problems faced by your customers’ organization.
A self-starter with a track record of success
Education experience is a plus
At least two years of account management experience preferred

Why Kami?

We’re building a team of enthusiastic and experienced staff to support our sales team, help capitalize on our exciting momentum, and pitch Kami's magic to school districts. This is an excellent opportunity to build upon a successful sales career!

Great team: Founded by successful startup veterans and passionate engineers. A fun, very diverse, transparent, and vibrant start-up culture that empowers our people to be leaders.
Happy customers: Helping thousands of schools worldwide through the digital transformation of education for the 21st century. Just read our reviews.
Huge potential: Already used by 540M users in 175 countries. One of the most popular apps and fastest-growing edtech vendors worldwide.
Powerful Partners: Kami is a Google Premier Partner.
Make an Impact: Help progress the digital transformation of K-12 education with our 21st-century, student-centric learning environment.

We’re not called Kami-leons for nothing! You’ll work with a team of agile, flexible, and open-minded people who want to make a difference in the world (and enjoy the process, too!).

If you’re looking for a new challenge and the opportunity to impact the lives of millions, this is your opportunity. Kami is growing fast, and you are, too.

Original Job Description

Customer Manager (CM)

Kami - REMOTE- US - Full time- Preferred time zones: Eastern, Central, or Mountain time

About Kami

What you will do...

If you have experience in customer relationship management and enjoy fostering long-term partnerships, we’d love to have you join us.

The initial job duties the Employee will be expected to perform as the Customer Manager will be the following:

Interacting with customers worldwide via email, video calls (such as Zoom), and social media
Developing accounts by helping customers grow usage across their institution.
Managing and growing the subscription renewal process, finding creative solutions to overcome objections or issues, and developing expansion opportunities.
Becoming a trusted resource for accounts, serving as their reliable gateway to Kami.
Providing feedback to the Kami leadership team to drive continuous process improvement, automate tasks, and enhance the customer experience.
Consistently meeting agreed targets for subscription renewal and expansion.
Ensuring satisfactory compliance with Customer Management expectations.

If you enjoy building strong customer partnerships to help them succeed, we’d love to have you on board!

What you’ll bring…

Experience working in a high-energy, fast-growing environment
Passion for educating customers and helping them solve problems and achieve their goals
A helpful, consultative approach and the ability to influence
The communication skills to clearly explain the benefits of a solution
Ask great questions to uncover problems faced by your customers’ organization.
A self-starter with a track record of success
Education experience is a plus
At least two years of account management experience preferred

Why Kami?

Great team: Founded by successful startup veterans and passionate engineers. A fun, very diverse, transparent, and vibrant start-up culture that empowers our people to be leaders.
Happy customers: Helping thousands of schools worldwide through the digital transformation of education for the 21st century. Just read our reviews.
Huge potential: Already used by 540M users in 175 countries. One of the most popular apps and fastest-growing edtech vendors worldwide.
Powerful Partners: Kami is a Google Premier Partner.
Make an Impact: Help progress the digital transformation of K-12 education with our 21st-century, student-centric learning environment.

We’re not called Kami-leons for nothing! You’ll work with a team of agile, flexible, and open-minded people who want to make a difference in the world (and enjoy the process, too!).

If you’re looking for a new challenge and the opportunity to impact the lives of millions, this is your opportunity. Kami is growing fast, and you are, too.

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Edtech.com's Summary

Customer Manager (CM) Full Description

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