Customer Relations Representative

🇺🇸 Norfolk, VA 🕑 Full-Time 💰 $37K 💻 Enrollment 🗓️ May 12th, 2026

Edtech.com's Summary

Old Dominion University is hiring a Customer Relations Representative who will manage front desk reception and telephone services for multiple student service offices including Admissions, Financial Aid, Finance, and the Registrar. The role involves handling inquiries, performing administrative tasks such as reviewing admission status and student records, resolving customer complaints, and referring complex issues as needed.

Highlights

Serve as the customer relations point for the Office of Admissions, Financial Aid, Finance, and the Registrar.
Provide front desk and telephone support, responding to general inquiries and service requests.
Perform routine administrative duties including reviewing admission status, financial aid records, class registration, and student accounts.
Handle and coordinate solutions for customer complaints, researching complex problems and making referrals.
Work may be required during university closings, including telework as directed.
Proficient with Microsoft Office and information systems like Banner or PeopleSoft.
Strong oral and written communication and keyboarding skills required.
Considerable experience in customer service within a student-focused or higher education environment preferred.
Salary starts at $36,500, commensurate with education and experience.
Position is full-time, classified under Enrollment Management department.