Edtech.com's Summary

Kennesaw State University is hiring a Customer Relationship Management Coordinator for Enrollment Services at its Marietta campus. The role administers the CRM platform that powers student recruitment, engagement, and retention, from user management and data quality to campaigns and dashboards. It works with the Director of Enrollment Services Solutions and serves as the main CRM resource for campus partners.

Highlights

Oversee the CRM platform, including data imports, workflow execution, user management, reporting, and system maintenance.
Serve as the liaison between end users, IT, and third-party vendors to resolve issues and support system enhancements.
Gather business requirements from stakeholders and implement CRM solutions that support enrollment goals.
Build and optimize CRM workflows, automations, and communication campaigns for recruitment, enrollment, and engagement.
Design dashboards, reports, and analytics that support decision-making and productivity tracking.
Manage CRM data integrity, application integrations, data feeds, and system configuration.
Train CRM users and maintain documentation, job aids, and standard operating procedures.
Bachelor’s degree and one year of CRM administration experience, with Slate, Salesforce, or Element451 experience preferred, at $58,000 to $65,300.

Customer Relationship Management Coordinator Full Description

Customer Relationship Management Coordinator

Enrollment Services, Kennesaw State University | Marietta, GA | Full-Time, Regular | Job ID 304605

Budgeted salary: $58,000 - $65,300 per year

Job Summary

Supports Enrollment Services and campus partners with CRM system administration tasks, such as user management, ensuring data quality, and creating and maintaining campaigns, reports, and dashboards in the institution’s CRM platform and related systems. Works with the Director of Enrollment Services Solutions to empower various channels to leverage technology to enhance student engagement, recruitment, and retention efforts. Identifies and addresses training needs, consults on best practices for implementing new initiatives, and communicates opportunities and system changes to a wide array of audiences, from end users to leaders.

Key Responsibilities

Oversee and support the institution’s CRM platform, including data imports, workflow execution, user management, reporting, and system maintenance.
Serve as the primary CRM resource and liaison between end users, IT, and third-party vendors to resolve issues and support system enhancements.
Collaborate with stakeholders to gather business requirements and implement CRM solutions that support enrollment and institutional objectives.
Develop, maintain, and optimize CRM workflows, automations, communications, and business processes.
Design and maintain dashboards, reports, and analytics that support decision-making, resource allocation, and productivity tracking.
Manage CRM data integrity, application integrations, data feeds, and system configuration.
Research, troubleshoot, and resolve CRM-related issues, recommending process and technology improvements.
Create and manage communication campaigns within the CRM platform to support recruitment, enrollment, and engagement initiatives.
Provide CRM training and ongoing support to users, and maintain documentation, job aids, and standard operating procedures.

Required Qualifications

Bachelor’s degree from an accredited institution of higher education.
One year of experience supporting and/or administering a CRM platform.

Preferred Qualifications

Advanced degree in a related field and data management abilities.
Experience administering or supporting CRM platforms in higher education, such as Slate, Salesforce/TargetX, or Element451.
Experience with other enrollment-related technologies, such as student information systems or student success platforms.

Let me find your next job.

Thanks - you're signed up.

Customer Relationship Management Coordinator

Edtech.com's Summary

Customer Relationship Management Coordinator Full Description

Student Recruiter I

Enrollment Services Assistant

Enrollment Assistant

Assistant Director, International Agent Relations

Part Time Admissions File Reviewer