Anthology
Customer Service Advisor
🇺🇸 Remote - TN
🕑 Temporary
💰 $12 per Hour
💻 Customer Support
🗓️ July 13th, 2025
Edtech.com's Summary
Anthology is hiring a Customer Service Advisor. The role involves handling customer inquiries via phone, chat, and electronic methods, resolving issues related to product information, complaints, and billing. The advisor must manage customer interactions using Amazon Web Services tools while collaborating with team leads and adhering to call center policies.
Highlights
- Respond to customer inquiries and requests through multiple communication channels.
- Resolve billing issues and customer complaints professionally and promptly.
- Utilize AWS tools to manage customer interactions and compile reports.
- Follow call scripts and maintain adherence to call center policies.
- Proficiency in MS Office applications including Word and Excel required.
- Experience with internet browsers such as Chrome, Firefox, and Safari necessary.
- Typing speed of at least 25 words per minute and excellent oral and written communication skills are required.
- Must maintain a quiet, distraction-free workspace with stable high-speed internet meeting specified speed and latency criteria.
- High school diploma or equivalent and a stable employment history required.
- Compensation is $12 per hour with considerations based on survey data and market rates.
Customer Service Advisor Full Description
Customer Service Advisor
Job Req: 4800
Community: Call Center
Location: TN, United States
Date Posted: Jul 9, 2025
Remote Type: Remote
Community: Call Center
Location: TN, United States
Date Posted: Jul 9, 2025
Remote Type: Remote
Job Description
Customer Service Advisor
United States
Work From Home!
Pay is $12/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.
The Opportunity:
Position responsibilities:
- Answering customer inquiries via phone, chat, and other electronic methods
- Responding to customer requests for product information and assistance
- Assisting customers with complaints and billing inquiries
- Resolving customer service issues in a timely and professional manner
- Utilizing computer technology to handle a high volume of calls
- Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction
- Adhering to call script and call center policies
- Compiling reports
- Managing customer interactions using provided Amazon Web Services (AWS) tools
The Candidate:
Required skills/qualifications:
- High School diploma or equivalent combination of education and experience
- Must be at least 18 years old
- A stable history of employment
- Willing to accept a temporary assignment
- Must be able to work full time, 40 hours a week
- Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift
- Experience using internet-based browsers such as Chrome, Firefox, Safari
- Ability to accurately type at least 25 wpm
- Excellent oral and written communication skills
- Proficiency in MS Office computer applications, including Word and Excel
- Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)
- Must reside within an approved state*
- Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)
- Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)
- 40 Mbps Download
- 20 Mbps Upload
- 100ms Ping or less
- Jitter: 40 MS or less
- Wi-Fi Connection is permitted
- The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
