Edtech.com's Summary

Anthology is hiring a Customer Service Advisor. The role involves managing customer inquiries and requests across multiple channels, assisting with service issues, and ensuring customer satisfaction through collaboration with team leads and adherence to call center policies. The advisor will use AWS tools and compile reports, requiring a professional approach to problem resolution.

Highlights

Answer customer inquiries and resolve issues via phone and chat.
Use AWS tools for managing customer interactions and data.
Pay is $12/hour with potential for variable pay.
Requires a high school diploma or equivalent and experience with internet-based browsers.
Must be at least 18 years old and available for a full-time, temporary assignment.
Proficiency in MS Office and ability to type at least 25 wpm.
Must have a distraction-free work environment with reliable internet connection.
Demonstrate strong communication skills in English.
Work closely with supervisors to enhance customer satisfaction.

Customer Service Advisor Full Description

Customer Service Advisor

Job Req: 4698
Community: Call Center
Location: SC, United States
Date Posted: May 14, 2025
Remote Type: Remote

Job Description

Pay is $12/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

The Opportunity:

Position responsibilities:

Answering customer inquiries via phone, chat, and other electronic methods
Responding to customer requests for product information and assistance
Assisting customers with complaints and billing inquiries
Resolving customer service issues in a timely and professional manner
Utilizing computer technology to handle a high volume of calls
Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction
Adhering to call script and call center policies
Compiling reports
Managing customer interactions using provided Amazon Web Services (AWS) tools

The Candidate:

Required skills/qualifications:

High School diploma or equivalent combination of education and experience
Must be at least 18 years old
A stable history of employment
Willing to accept a temporary assignment
Must be able to work full time, 40 hours a week
Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift
Experience using internet-based browsers such as Chrome, Firefox, Safari
Ability to accurately type at least 25 wpm
Excellent oral and written communication skills
Proficiency in MS Office computer applications, including Word and Excel
Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)
Must reside within an approved state*
Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)
Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)
40 Mbps Download
20 Mbps Upload
100ms Ping or less
Jitter: 40 MS or less
Wi-Fi Connection is permitted
The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Original Job Description

Customer Service Advisor

Job Req: 4698
Community: Call Center
Location: SC, United States
Date Posted: May 14, 2025
Remote Type: Remote

Job Description

The Opportunity:

Position responsibilities:

Answering customer inquiries via phone, chat, and other electronic methods
Responding to customer requests for product information and assistance
Assisting customers with complaints and billing inquiries
Resolving customer service issues in a timely and professional manner
Utilizing computer technology to handle a high volume of calls
Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction
Adhering to call script and call center policies
Compiling reports
Managing customer interactions using provided Amazon Web Services (AWS) tools

The Candidate:

Required skills/qualifications:

High School diploma or equivalent combination of education and experience
Must be at least 18 years old
A stable history of employment
Willing to accept a temporary assignment
Must be able to work full time, 40 hours a week
Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift
Experience using internet-based browsers such as Chrome, Firefox, Safari
Ability to accurately type at least 25 wpm
Excellent oral and written communication skills
Proficiency in MS Office computer applications, including Word and Excel
Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)
Must reside within an approved state*
Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)
Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)
40 Mbps Download
20 Mbps Upload
100ms Ping or less
Jitter: 40 MS or less
Wi-Fi Connection is permitted
The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges

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