Customer Service Agent

Edtech.com's Summary

George Mason University is hiring a Customer Service Agent for its Freedom Aquatic and Fitness Center. The role involves greeting and checking in members, managing membership and program registrations, scheduling classes and childcare, and effectively communicating about various departments to assist members and guests.

Highlights

Main responsibilities include member check-in, processing memberships and program registrations, scheduling Group-X classes and swim lanes, and directing inquiries to appropriate departments.
Proficiency with membership processing systems, preferably Fusion, is crucial.
Hourly wage is $14, commensurate with experience.
Required qualifications include previous customer service, cash-handling, and computer/database experience.
Strong verbal communication and listening skills, along with the ability to engage respectfully with a diverse community, are necessary.
Must multitask effectively and be willing to work up to 29 hours per week, including some weekends for daytime/evening shifts.
CPR and First Aid certifications must be obtained within 90 days of hire.
Preferred qualification: previous sales experience.
Position is part-time with varying shifts: early weekday mornings or daytime weekday hours.
Works on-site at the Science and Technology campus in Manassas at the Freedom Aquatic and Fitness Center.

Customer Service Agent Full Description

Department: Regional Campuses -Â Freedom Aquatic & Fitness Center

Classification: GMU Worker

Job Category:Â Part-Time / Hourly Wage

Job Type:Â Part-Time

Work Schedule:Â Varies

Available Shift Schedule (Days/Times).Â Please be explicit about which option(s) (1 or 2) interest(s) you:

Option 1: Early weekday morning shifts (4:45am-10am) on Mondays, Tuesdays, and Wednesdays

Option 2: Daytime weekday shifts (typically 10am-4pm on various days).

Location: Manassas, VA / Sci-Tech campus

Workplace Type:Â On Site Required

Salary:Â Â $14/hour, commensurate with experience

Criminal Background Check:Â Yes

About the Department:

The Freedom Aquatic & Fitness Center opened in September, 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool, leisure pool, whirlpool, locker facilities and family locker rooms, gymnasium with two practice courts, cardiovascular and strength training equipment, group fitness, mind/body and spin studios, three racquetball/activity courts, community room and classroom, and outdoor field and sand volleyball court.

About the Position:

Customer Service Agents (CSAs) comprise the nucleus of the Freedom Centerâs Customer Service Department â more commonly called the front desk. In this role, CSAs are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling Group-X classes and on-site wellness scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if thereâs additional interest. Being the single primary revenue source for the Freedom Center, training in and membership processing and competency, preferably through Fusion, is paramount.

Responsibilities:

Customer Service Agents are expected to:

Greet and check-in members;
Be knowledgeable of and proficient in explaining and processing membership and program registration requests;
Schedule classes and swim-lane reservations, along with on-site childcare scheduling/check-in; and
Be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if thereâs additional interest.

Required Qualifications:

Previous customer service, cash-handling, and computer/database experience;
Effective verbal and listening skills;
Ability to communicate respectfully and effectively with a very diverse and multicultural community population;
Ability to act with tact and courtesy;
Demonstrated ability to multitask;
Ability to work up to the University-mandated ceiling of 29 hours per week if needed, with daytime/evening shift employees willing to work alternating weekend shifts; and
Must possess or be able to obtainÂ CPRÂ and First Aid certifications within 90 days of hire.

Preferred Qualifications:

Previous sales experience.

Instructions to Applicants:Â

For full consideration, applicants must apply for the theÂ Customer Service Agent at https://jobs.gmu.edu/.Â Complete and submit the online application to include three professional references with contact information, and provide a resume for review.

Posting Open Date:Â April 8, 2026

Posting Close Date:Â Â May 15, 2026

Open Until Filled: NoÂ Â

Original Job Description