Customer Service Associate

🇺🇸 Toledo, OH 🕑 Full-Time 💰 $19 per Hour 💻 Customer Support 🗓️ July 22nd, 2026

Edtech.com's Summary

University Medical Center is hiring a Customer Service Associate. The role involves serving as the primary contact for patient billing inquiries, resolving account issues, and providing accurate information to patients and internal departments to support compliance and timely payment.

Highlights

Handles patient billing inquiries and account resolution.
Serves as liaison between hospital, patients, providers, and payers.
Supports Patient Financial Services, Clinical Departments, Scheduling, Registration, and Central Billing Office.
Requires working knowledge of billing and collection laws and insurance processing terminology.
Preferred knowledge of Epic, UB04 Billing Form, HCFA 1500, ICD10, and CPT-4 coding.
At least one year of hospital or physician office experience preferred.
High school diploma or equivalent required; college coursework preferred.
Strong verbal and written communication and customer service skills essential.
Posted salary: $19.10 per hour.
Position is full-time under AFSCME union with shift hours 8:00 am to 4:30 pm.