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University of South Carolina
Customer Service Coordinator
🇺🇸
Aiken, South Carolina
🕑
Full-Time
💰
$45K - $55K
💻
Customer Support
🗓️
November 4th, 2026
Rive
Edtech.com's Summary
University of South Carolina is hiring a Customer Service Coordinator. The role entails managing daily customer service operations for the Admissions Office, serving as the first point of contact for prospective students and families, counseling applicants through enrollment, and supervising student workers including hiring, training, and scheduling. The coordinator also supports campus tours and recruitment events to enhance the admissions process.
Highlights
- Manage daily customer service for prospective students, parents, and school counselors within the Admissions Office.
- Serve as primary contact for admissions inquiries via phone, email, and in-person visits.
- Counsel prospective students and families through application and enrollment procedures.
- Recruit, train, schedule, and supervise Admissions Office student workers.
- Support and coordinate campus tours and admission events with the Campus Visit Coordinator.
- Require a bachelor's degree in a related field and at least 1 year of job-related experience or equivalent certification/training.
- Must have a valid driver’s license.
- Preferred qualifications include experience supervising large student teams, volunteer management, and two years in higher education.
- Compensation ranges from $45,181 to $55,347 annually.
- Work involves occasional night and weekend hours and requires confident public speaking skills.
Customer Service Coordinator Full Description
Customer Service Coordinator Bookmark this Posting Print Preview | Apply for this Job
Please see Special Instructions for more details.
In addition to completing the online application, please also upload your resume and a separate cover letter.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by November 9, 2026.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by November 9, 2026.
Posting Details
Supplemental Questions
Posting Summary
| Logo | |
|---|---|
| Posting Number | STA00821PO26 |
| Job Family | Enrollment Management |
| Job Function | Student Services |
| USC Market Title | Student Services Program Coordinator |
| Link to USC Market Title | https://uscjobs.sc.edu/titles/132675 |
| Job Level | P1 - Professional |
| Business Title (Internal Title) | Customer Service Coordinator |
| Campus | Aiken |
| Work County | Aiken |
| College/Division | USC Aiken College/Division Level |
| Department | AIK Admissions |
| State Pay Range | G07 |
| USC Market Range | MRD - $45,181 $55,347 $65,512 |
| Anticipated Hiring Range | $45,181 - $55,347 |
| Location of Vacancy | |
| Part/Full Time | Full Time |
| Hours per Week | 37.5 |
| Work Schedule | |
| Basis | 12 months |
| Job Search Category | Other Professional |
About USC
| About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond. |
|---|---|
| Veterans' Preference Statement | The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities. |
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
| Advertised Job Summary |
Customer Service Coordinator (Student Services Program Coordinator II), Salary: $45,181 – $55,347 per year, USCA Admissions Under general supervision, the Customer Service Coordinator is responsible for daily management of the service the Admissions Office provides prospective students and their families. This individual plays a critical role in the Office of Undergraduate Admissions by serving as the first point of contact for all prospective students and applicants counseling them through the application and enrollment process. This individual will also supervise Admissions Office student workers, which includes hiring, training, scheduling staff, and assessment. Serving in a counseling role, this individual will meet with prospective students and families to provide guidance and positively impact the enrollment process. This individual will be required to work effectively as a member of a team and coordinates recruitment, training, and supervision of student staff. Knowledge/Skills/Abilities: Knowledge of college admissions, enrollment, management, student recruitment, campus visit programming and volunteers. Must be able to plan, implement and coordinate broad array of activities. Attention to detail and ability to multi-task required. Must be able to speak with confidence in front of large groups. Must have a proven record in relating well to a wide audience of people through a professional yet engaging personality. Must have a proven record of demonstrating professional work behaviors and ethics. Some night and weekend work is required. Minimum requirements: Bachelor’s degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials: Must have a valid driver’s license. Preferred: Experience supervising students in a large team environment is a plus. Work in volunteer management. Prefer two years of experience in higher education. Application deadline: November 9, 2026. USCA is an Equal Opportunity Institution. We strive to cultivate an environment that is open, welcoming, and supportive of all individuals. |
|---|---|
| Job Related Minimum Required Education and Experience |
|
| Required Certification, Licensure/Other Credentials | Must have a valid driver’s license |
| Preferred Qualifications | Experience supervising students in a large team environment is a plus. Work in volunteer management. Prefer two years of experience in higher education. |
| Knowledge/Skills/Abilities | Knowledge of college admissions, enrollment, management, student recruitment, campus visit programming and volunteers. Must be able to plan, implement and coordinate broad array of activities. Attention to detail and ability to multi-task required. Must be able to speak with confidence in front of large groups. Must have a proven record in relating well to a wide audience of people through a professional yet engaging personality. Must have a proven record of demonstrating professional work behaviors and ethics. Some night and weekend work is required. |
Job Duties
| Job Duty | Manages customer service experiences for prospective students, parents, school counselors, and other influential constituents in the university enrollment process. This includes serving as the primary point of contact for all visitors to the Admissions Office and responding to general admissions inquiries via email and phone. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 30 |
| Job Duty | Represents USC Aiken to prospective students, families, and school officials. Counsels applicants on the admissions application process. Reviews applications for freshman admission at peak times. Serve as a professional ambassador for USC Aiken including maintaining daily appointments, phone/e-mail/web contacts, and corresponding with the various constituencies of the office. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 25 |
| Job Duty | Recruits, trains, schedules, and manages student staff to serve the needs of the Admissions Office. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 20 |
| Job Duty | Supports campus tours and admission events, including welcome and check-in, and coordinating with the Campus Visit Coordinator to ensure seamless execution of campus visits and special events. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 15 |
| Job Duty | Ongoing, other duties as assigned to support team’s effort to fulfill mission. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 10 |
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
| Safety Sensitive or Security Sensitive | No |
|---|---|
| Hazardous weather category | Non-Essential |
Posting Detail Information
| Number of Vacancies | 1 |
|---|---|
| Desired Start Date | |
| Job Open Date | 11/02/2026 |
| Job Close Date | 11/09/2026 |
| Open Until Filled | No |
| Special Instructions to Applicant | In addition to completing the online application, please also upload your resume and a separate cover letter. Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by November 9, 2026. |
| Quicklink for Posting | https://uscjobs.sc.edu/postings/215469 |
| EEO Statement | The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law. |
Required fields are indicated with an asterisk (*).
- *
Do you have at least a bachelor’s degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No
Required Documents
- Cover Letter
- Resume
Optional Documents
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