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University of Florida

Customer Service Rep

🇺🇸 Gainesville, FL 🕑 Full-Time 💰 $16 - $17 per Hour 💻 Customer Support 🗓️ March 14th, 2026

Edtech.com's Summary

The University of Florida College of Dentistry is hiring a Customer Service Rep to provide clerical and non-clerical support in Dental Records and Patient Registration. The role involves managing patient check-ins, handling phone inquiries, maintaining dental records, and supporting clinic administration operations.

Highlights
  • Main responsibilities include patient check-in, managing phone calls, recording Protected Health Information using Axium, and maintaining a clean lobby environment.
  • Responsible for duplicating dental records, managing secure patient requests, and ensuring HIPAA compliance.
  • Serves as backup for the supervisor and completes assigned projects timely.
  • Required software knowledge includes Axium for patient information management.
  • Compensation ranges from $15.80 to $16.86 per hour, based on education and experience.
  • Requires a high school diploma or equivalent and at least one year of relevant experience.
  • Preferred skills include effective communication, computer proficiency, and knowledge of university and government protocols.
  • Engages with faculty, staff, and students within the College of Dentistry’s clinic administration.
  • The position includes health assessments and offers comprehensive benefits including health, dental, vision, retirement plans, and leave programs.
  • Eligible for veteran's preference and requires submission of specific documentation for this consideration.