Customer Service Rep

🇺🇸 Gainesville, FL 🕑 Full-Time 💰 $16 - $17 per Hour 💻 Customer Support 🗓️ March 14th, 2026

Edtech.com's Summary

The University of Florida College of Dentistry is hiring a Customer Service Rep to provide clerical and non-clerical support in Dental Records and Patient Registration. The role involves managing patient check-ins, handling phone inquiries, maintaining dental records, and supporting clinic administration operations.

Highlights

Main responsibilities include patient check-in, managing phone calls, recording Protected Health Information using Axium, and maintaining a clean lobby environment.
Responsible for duplicating dental records, managing secure patient requests, and ensuring HIPAA compliance.
Serves as backup for the supervisor and completes assigned projects timely.
Required software knowledge includes Axium for patient information management.
Compensation ranges from $15.80 to $16.86 per hour, based on education and experience.
Requires a high school diploma or equivalent and at least one year of relevant experience.
Preferred skills include effective communication, computer proficiency, and knowledge of university and government protocols.
Engages with faculty, staff, and students within the College of Dentistry’s clinic administration.
The position includes health assessments and offers comprehensive benefits including health, dental, vision, retirement plans, and leave programs.
Eligible for veteran's preference and requires submission of specific documentation for this consideration.