Colibri
Customer Service Representative
Edtech.com's Summary
- Serve as the primary contact for students and instructors, assisting with check-ins, enrollment, scheduling, and orientations.
- Respond to in-person and virtual inquiries via chat, email, and phone promptly.
- Maintain accurate student and class records in the CRM system and perform data entry tasks.
- Support operations by confirming instructor schedules, documenting attendance, handling inventory, and cash reconciliation.
- Assist instructors with classroom material preparation and technology support.
- Provide help with licensing applications and maintain clean, well-stocked facilities.
- Participate in off-site events like expos and career fairs as needed.
- Required skills include proficiency in Microsoft Office and basic CRM software experience.
- Qualifications require a high school diploma or GED, 1-2 years of customer-facing experience, and ability to lift up to 40 pounds.
- Work schedule requires flexibility including some evenings and weekends and the ability to sit or stand for long periods.
Customer Service Representative Full Description
The Customer Service Representative is a support role for students and instructors, reporting to the Operations Manager. The primary responsibility of this role is to serve as the main point of contact for our internal and external teams. This includes supporting daily facility needs, identifying and solving procedural issues with the Operations Manager, and delivering exceptional “white glove” customer service to create raving fans of our customers and students.
Individuals in this role must be happy, patient, motivated, caring, and responsive. They are expected to be the face of the school and help create a positive, welcoming environment for everyone. This is a fully onsite position that requires schedule flexibility, including some evenings and weekends.
- Welcome all guests, check students in, and assist with enrolling, scheduling, and orientations
- Answer all in-person student inquiries regarding classes, testing, site information, state testing, and other questions in a timely manner
- Respond to virtual student inquiries via chat support, email, and phone in a timely manner
- Maintain accurate data entry of student information and upkeep of student and class records in the Customer Relationship Management (CRM) system
- Support the Operations Manager with instructor schedule confirmations, attendance documentation, inventory counting, cash reconciliation, reporting, and other daily operational tasks
- Assist with class preparedness by helping instructors prepare classroom materials and providing technology support as needed
- Help students with licensing applications
- Maintain a neat, clean, well-stocked, and well-maintained facility (classrooms, testing rooms, and common areas)
- Provide friendly service, support, and encouragement to all students
- Work off-site at special events such as expos, fairs, and career fairs as needed
- Complete other duties and special projects as assigned
- High school diploma or GED required; some college preferred
- Minimum 1–2 years of experience in customer-facing roles required
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Basic experience with CRM software preferred
- Excellent customer service skills with a pleasant demeanor and strong tact
- Ability to multi-task and use critical thinking in a fast-paced environment
- Ability to lift boxes up to 40 pounds
- Ability to sit or stand for extended periods of time
- Ability to set up, break down, and move tables and chairs for events
Similar Jobs
IST Customer Support Analyst I
Rutgers University
🇺🇸 Hybrid - Piscataway, NJ
Lead Customer Service Representative
University of Texas at Arlington
🇺🇸 Arlington, TX
Customer Service Representatives
University of Utah
🇺🇸 Salt Lake City, UT
Customer Service Specialist - Army IT Support Technician
Arizona State University
🇺🇸 Hybrid - Tempe, AZ
Customer Support Specialist
Edmentum
🇺🇸 Remote - US
