Pennsylvania State University
Customer Service Representative
🇺🇸 Penn State University Park, PA
🕑 Full-Time
💰 $32K - $46K
💻 Customer Support
🗓️ October 20th, 2025
Edtech.com's Summary
The Pennsylvania State University is hiring a Customer Service Representative. The role involves providing internal and external customer support for various university functions such as housing, dining, transportation, and athletics, using knowledge of university policies to troubleshoot issues, offer timely solutions, facilitate customer transactions, and promote university programs and services.
Highlights
- Provide support for university functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, and agriculture.
- Greet and assist faculty, staff, students, and visitors as the first point of contact via in-person, telephone, electronic, or mail communication.
- Troubleshoot, investigate, and resolve customer issues using knowledge of university policies and procedures; escalate when necessary.
- Process orders, registrations, create ID cards and badges, and communicate campus logistics such as parking and transportation.
- Promote and market university products, projects, programs, and services; tailor responses to customer needs.
- Manage on-site and e-commerce ticketing and sales, including processing fees, invoices, payments, receipts, and refunds.
- Operate computers, point-of-sale systems, and other equipment to expedite services and maintain records and knowledge bases.
- May handle financial transactions, inventory assistance, and staff supervision including hiring and performance management.
- Requires a GED or high school diploma; no prior experience required but accepted in lieu of education.
- Salary range from $31,600 to $45,800 with a competitive benefits package including medical, dental, vision, retirement plans, paid time off, and a 75% tuition discount for employees and eligible family members.
Customer Service Representative Full Description
APPLICATION INSTRUCTIONS:
- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
Customer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc. Tasks require knowledge of University policies, procedures, practices, and protocols to troubleshoot issues, to provide timely resolutions and assistance, and to promote/market products, projects, programs, and services.
Customer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc. Tasks require knowledge of University policies, procedures, practices, and protocols to troubleshoot issues, to provide timely resolutions and assistance, and to promote/market products, projects, programs, and services.
- Greet faculty, staff, students, and visitors, often serving as first point of contact; assist in person, electronically, by telephone, or mail
- Using knowledge of University policies, procedures, practices, and protocols, investigate and respond to issues of concern; isolate and troubleshoot problems; provide guidance and timely solutions; follow-up as necessary; escalate as required
- Facilitate a variety of customer experiences including, but not limited to processing orders and registrations; creating ID cards and specialty badges; communicating campus logistics information such as on-site navigation and transportation service information, parking, and facility access/restrictions
- Promote and market products, projects, programs, and services; explore, determine, and strive to accommodate customer desires, needs, and requirements
- Provide on-site and e-commerce ticketing and product sales, verifying eligibility; process or collect cost/fees; prepare invoices and settle payments; issue receipts/refunds
- Communicate product and services improvement recommendations to accommodate changing business needs
- Operate computers, point-of-sale, and other systems/equipment to expedite purchase/services, research information, record data, etc.
- Maintain manuals, documents, knowledge base articles, and records
- May process a variety of financial transactions and assist with inventories
- May supervise staff, including hiring and performance management
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONSGeneral Equivalency Diploma (GED) or High School (HS)No prior relevant work experience required; previous relevant work experience accepted in lieu of
education.Required Certifications:None
BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS The salary range for this position, including all possible grades, is $31,600.00 - $45,800.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
Similar Jobs
Integration Specialist Nurse Educator - Northeast Region
Ascend Learning
🇺🇸 Remote - VA
Business Systems Analyst, Customer Operations
Udemy
🇺🇸 Hybrid - Austin, TX
Customer Service Advisor
Anthology
🇺🇸 Remote - WI
Customer Service Advisor
Anthology
🇺🇸 Remote - SC
Customer Service Advisor
Anthology
🇺🇸 Remote - NV
