Customer Service Representative

🇺🇸 Piscataway, NJ

🕑 Full-Time

💰 $43K - $58K

💻 Customer Support

🗓️ November 7th, 2025

Edtech.com's Summary

Rutgers University is hiring a Customer Service Representative for the Division of Institutional Planning & Operations (IP&O). The role involves serving as the initial contact for customers, communicating service levels and pricing, determining job specifications, developing cost estimates, providing project completion dates, following up on work status, and cultivating customer relationships to identify additional sales opportunities.

Highlights

Serve as initial point of contact with customers, communicating service levels, prices, and project details.

Develop cost estimates and provide project completion dates.

Follow-up with customers to convey work status and any deviations from estimates or schedules.

Establish, cultivate, and maintain customer relationships through sales calls and presentations.

Requires high school or vocational school education or equivalent.

Minimum three years of experience in a customer service role.

Must possess a valid driver’s license with two years driving experience and complete Rutgers Defensive Driving Course.

Ability to write precise job tickets and maintain data in computerized and non-computerized formats.

Effective communication and client service skills required; may require group lead capability.

Salary range: $42,707.75 to $57,953.99 annually, with competitive benefits including medical, dental, paid leave, retirement plans, life insurance, and employee discounts.