Customer Service Representative, GWorld

Edtech.com's Summary

George Washington University is hiring a Customer Service Representative, GWorld who will interact daily with the university community to provide exceptional customer service related to GWorld Mobile and physical Cards. The role involves issuing new and replacement cards, troubleshooting issues, processing payments, assisting financial reconciliations, and collaborating with various university offices while adhering to security and confidentiality policies.

Highlights

Provide highest level of customer service for GWorld Card Program.
Issue new and replacement GWorld Mobile and physical Cards as well as Upass cards.
Troubleshoot card and customer issues and resolve with other GW offices.
Respond promptly to emails and phone calls.
Process deposit and payment transactions, including credit card and student billing requests.
Assist with daily financial reconciliations.
Adhere to GW security, confidentiality, and related policies.
Work regular full-time weekday schedule plus weekends during peak move-in periods.
Required qualifications: High school diploma/GED with 1.5 years relevant experience or a Bachelor's degree or higher.
Preferred skills include experience in higher education environments, strong communication, Microsoft Office and G Suite proficiency, and ability to maintain discretion.
Compensation range: $20.42 - $31.76 per hour.
Position reports to Manager, GWorld Operations & Customer Service within the Division of Safety and Operations.

Customer Service Representative, GWorld Full Description

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Please see Special Instructions for more details.

Employer will not sponsor for employment Visa status

Posting Details

I. JOB OVERVIEW

Job Description Summary:	The GWorld Card Program is within the Division of Safety and Operations. The Customer Service Representative, GWorld position interacts on a daily basis with the GW community of faculty, students, staff, and affiliates. This position reports to the Manager, GWorld Operations & Customer Service. Responsibilities of the Customer Service Representative include, but are not limited to: Provides the highest level of customer service Issues new and replacement GWorld Mobile & physical Cards Assists in troubleshooting GWorld Mobile & physical Cards and customer issues Works with various GW offices to resolve customer issues Responds to email and phone calls in a timely manner Processes deposit and payment transactions including credit card and student billing requests Assists with daily financial reconciliations Adheres to and enforces GW security, confidentiality & other related policies Issue new and replacement Upass cards Works regular full-time weekday schedule plus weekends during peak move-in periods at the start of each semester. Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:	Qualified candidates will hold a high school diploma/GED plus 1.5 years of relevant professional experience, or, a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	One year or more experience working in higher education, academic, or corporate environments is preferred. Excellent communication skills. Strong interpersonal and customer service skills with the ability to establish rapport with persons of diverse backgrounds. Strong administrative skills. Possess a professional demeanor and has experience that demonstrates problem-solving skills and the ability to manage multiple tasks and work independently with moderate supervision. Detail-oriented, self-motivated, and a fast learner. Possess excellent time management, organizational, written, and verbal communication skills. Proficiency with Microsoft Office Suite and G Suite. Ability to handle sensitive matters that require discretion and confidentiality.
Hiring Range	$20.42 - $31.76
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Foggy Bottom, Washington, D.C.
College/School/Department:	Division of Safety and Operation
Family	Finance and Business
Sub-Family	Customer Service
Stream	Service and Support
Level	Level 2
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40
Work Schedule:	Monday - Friday, 8:45am to 5:15pm
Will this job require the employee to work on site?	Yes
Employee Onsite Status	On-campus (in person)
Telework:	No
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	Yes (University Wide)
Posting Number:	S014172
Job Open Date:	05/01/2026
Job Close Date:	05/04/2026
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you currently employed with The George Washington University?
- No
- Yes
* For current GW employees, have you completed your Introductory Employment Period (IEP)? (As a reminder, employees in their IEP are not eligible to apply for other internal university staff and research positions until the IEP is complete.)
- Yes, IEP complete
- No, still in IEP
- N/a - not a current GW employee
* What is your expected salary range?
(Open Ended Question)

Documents needed to Apply

Required Documents

Resume

Optional Documents

Cover Letter

Human Resource
Management & Development

2013 H Street, NW, 3rd Floor
Washington, DC 20006

Phone: 202-994-8500
Fax: 202-994-9680
Email: askhrmd@gwu.edu
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Original Job Description