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Dayton Freight Lines, Inc.

Customer Service Representative (Part-Time)

🇺🇸 Arcola, IL

🕑 Part-Time

💰 $18 per Hour

💻 Customer Support

🗓️ August 26th, 2025

Edtech.com's Summary

Dayton Freight is hiring a Customer Service Representative (Part-Time). The role involves assisting customers with freight inquiries such as pickup requests, rate quotes, shipment tracking, and coordinating communications among service staff, drivers, and interline partners. The representative also supports administrative tasks including payroll, data entry, and billing.

Highlights

Assist customers with freight pickup requests, rate quotes, shipment tracing, and special requests
Support Service Center Manager and Account Managers by taking and delivering messages
Provide assistance to drivers and prepare shipping documentation like bills of lading and delivery receipts
Maintain communication with internal staff, external customers, and interline companies
May handle payroll, data entry, freight and driver collect reports, billing, and filing
Proficient in Microsoft Office programs with excellent keyboarding skills
Experience managing a high volume of phone calls and strong communication skills required
Starting pay is $18.00 per hour, varying based on relevant industry experience
Part-time shift available Monday through Friday, 4:00 PM to 9:00 PM
Offers customized training, advancement opportunities, and a positive working environment

Customer Service Representative (Part-Time) Full Description

Overview:

** This is a Part-Time position**

Shift Time Available:

Monday - Friday | 4:00 PM - 9:00 PM

Stable and growing organization
Competitive weekly pay
Quick advancement
Customized training program
Professional, positive and people-centered work environment
Modern facilities

Responsibilities:
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Assist the Service Center Manager
Take and deliver messages for the Service Center Manager and Account Managers
Provide assistance to Drivers
Prepare bills of lading and delivery receipts
Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

Payroll
Data entry
Freight reports
Driver collect reports
Billing and filling

Qualifications:

Skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customer service skills

Benefits:

Stable and growing organization
Competitive weekly pay
Quick advancement
Customized training program
Professional, positive and people-centered work environment
Modern facilities

Starting Pay: $18.00/hour.

Pay does vary depending on relevant industry experience.

Original Job Description