Customer Service Representatives

Edtech.com's Summary

University of Utah is hiring Customer Service Representatives to provide data-entry, customer service, and basic classroom technology support for Continuing Education. The role requires proactive assistance to students and instructors, managing classroom setups, and handling registrations while working weekday evenings and some Saturdays.

Highlights

Set up and maintain classrooms and classroom technology for instructors and students.
Provide support for printing, copying, and audio/video equipment.
Assist with student enrollment via PeopleSoft and university intranet.
Answer internal and external inquiries about Continuing Education and university services.
Perform tasks such as cleaning classrooms, checking for technology issues, and securing facilities after hours.
Experience required: minimum 1 year of related customer service work.
Required skills include computer proficiency, phone handling, and effective communication.
Preferred skills: basic troubleshooting of computer and A/V equipment; familiarity with Microsoft Office, Salesforce, and PeopleSoft.
Part-time position with 15 hours per week, including weekday evenings 4 PM–10 PM and at least two Saturdays per month 9 AM–5 PM.
Hourly pay rate: $16.00.

Customer Service Representatives Full Description

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Announcement

Details

Open Date	11/18/2025
Requisition Number	PRN16541N
Job Title	Customer Service Representatives
Working Title	Customer Service Representative
Career Progression Track	S00
Track Level	S2 - Intermediate
FLSA Code	Nonexempt
Patient Sensitive Job Code?	No
Type	Non Benefited Staff / Student
Temporary?	No
Standard Hours per Week	15
Full Time or Part Time?	Part Time
Shift	Evening
Work Schedule Summary	Weekday evenings 4 PM – 10 PM, with possible Saturdays shifts (9 AM – 5 PM)
Is this a work study job?	No
VP Area	Academic Affairs
Department	02198 - Finance & Ops
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	16.00
Close Date	12/17/2025
Priority Review Date (Note - Posting may close at any time)	12/03/2025
Job Summary	Customer Service Representatives This position provides data-entry, customer service and basic classroom technology support for Continuing Education. Primary duties include proactive internal and external customer service and data-entry. Must be available at least two Saturdays per month between the hours of 9 AM – 5 PM, in addition to regularly scheduled weekday evening shifts. Learn more about the great benefits of working for University of Utah: benefits.utah.edu The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities	Customer Service Representative, II Opening Procedures: • Set up classrooms for instructors’ needs and clean whiteboards/spot check furniture • Note and keep record of classroom and technology issues Duties: • Assist students and instructors with printing, copying, and audio/video equipment • Answer questions regarding Continuing Education and the university via telephone or in-person • Check on classes in session and provide assistance as needed • Enroll students in requested courses via PeopleSoft and the university intranet • Maintain and resupply inventory in classrooms and print rooms • Assist other departments within Continuing Education as requested • Other duties as assigned Closing Procedures: • Check all classrooms as needed, rearrange seating, erase whiteboards, and clean desks/chairs • Turn off lights and lock computer labs • Sweep building for students before exiting building and ensuring exterior doors are locked This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead.
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Customer Service Representative, II: Requires at least 1 year of related experience. High school diploma or equivalency required. The successful applicant will demonstrate a commitment to providing excellent customer service and must have at least one year of customer service experience. A working knowledge of computers and experience answering phones is required. Applicant must demonstrate genuine and effective human relations and communication skills.
Preferences	Basic experience troubleshooting computer and A/V (audio/visual) equipment for common issues. Experience with Microsoft Office, Salesforce, Peoplesoft and/or ability to learn new software easily.
Special Instructions Summary
Additional Information	The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action: Director/ Title IX Coordinator Office of Equal Opportunity and Affirmative Action (OEO/AA) 383 University Street, Level 1 OEO Suite Salt Lake City, UT 84112 801-581-8365 oeo@utah.edu Online reports may be submitted at *oeo.utah.edu* *For more information:* *https://www.utah.edu/nondiscrimination/* *To inquire about this posting, email:* *employment@utah.edu* *or call 801-581-2300.* The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Customer Service Representatives Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	11/18/2025
Requisition Number	PRN16541N
Job Title	Customer Service Representatives
Working Title	Customer Service Representative
Career Progression Track	S00
Track Level	S2 - Intermediate
FLSA Code	Nonexempt
Patient Sensitive Job Code?	No
Type	Non Benefited Staff / Student
Temporary?	No
Standard Hours per Week	15
Full Time or Part Time?	Part Time
Shift	Evening
Work Schedule Summary	Weekday evenings 4 PM – 10 PM, with possible Saturdays shifts (9 AM – 5 PM)
Is this a work study job?	No
VP Area	Academic Affairs
Department	02198 - Finance & Ops
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	16.00
Close Date	12/17/2025
Priority Review Date (Note - Posting may close at any time)	12/03/2025
Job Summary	Customer Service Representatives This position provides data-entry, customer service and basic classroom technology support for Continuing Education. Primary duties include proactive internal and external customer service and data-entry. Must be available at least two Saturdays per month between the hours of 9 AM – 5 PM, in addition to regularly scheduled weekday evening shifts. Learn more about the great benefits of working for University of Utah: benefits.utah.edu The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities	Customer Service Representative, II Opening Procedures: • Set up classrooms for instructors’ needs and clean whiteboards/spot check furniture • Note and keep record of classroom and technology issues Duties: • Assist students and instructors with printing, copying, and audio/video equipment • Answer questions regarding Continuing Education and the university via telephone or in-person • Check on classes in session and provide assistance as needed • Enroll students in requested courses via PeopleSoft and the university intranet • Maintain and resupply inventory in classrooms and print rooms • Assist other departments within Continuing Education as requested • Other duties as assigned Closing Procedures: • Check all classrooms as needed, rearrange seating, erase whiteboards, and clean desks/chairs • Turn off lights and lock computer labs • Sweep building for students before exiting building and ensuring exterior doors are locked This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead.
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Customer Service Representative, II: Requires at least 1 year of related experience. High school diploma or equivalency required. The successful applicant will demonstrate a commitment to providing excellent customer service and must have at least one year of customer service experience. A working knowledge of computers and experience answering phones is required. Applicant must demonstrate genuine and effective human relations and communication skills.
Preferences	Basic experience troubleshooting computer and A/V (audio/visual) equipment for common issues. Experience with Microsoft Office, Salesforce, Peoplesoft and/or ability to learn new software easily.
Special Instructions Summary
Additional Information	The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action: Director/ Title IX Coordinator Office of Equal Opportunity and Affirmative Action (OEO/AA) 383 University Street, Level 1 OEO Suite Salt Lake City, UT 84112 801-581-8365 oeo@utah.edu Online reports may be submitted at *oeo.utah.edu* *For more information:* *https://www.utah.edu/nondiscrimination/* *To inquire about this posting, email:* *employment@utah.edu* *or call 801-581-2300.* The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Customer Service Representatives

Edtech.com's Summary

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