Customer Service Representatives

Edtech.com's Summary

University of Utah is hiring Customer Service Representatives. They assist customers in person, by phone, and email, provide information about parking and transit on campus, handle payments, perform cash reconciliations, and support front counter and department operations using basic office programs like Outlook and Excel.

Highlights

Assist customers at the front counter, via telephone, and email.

Provide information related to parking permits, tickets, and campus transit options.

Accept payments and perform daily cash reconciliation and deposits.

Support data entry and direct customers during large campus events.

Required technical skills include proficiency with Outlook, Excel, and Windows.

Pay rate is $18.00 per hour.

Minimum qualifications require 3+ years of related experience or equivalent higher education.

Position is full-time, 40 hours per week, Monday to Friday from 7:45 AM to 4:15 PM.

Position is within the Commuter Services - Operations department reporting to the President's VP Area.

Degree is not required but knowledge of office programs is mandatory.

Customer Service Representatives Full Description

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Announcement

Details

Open Date	05/19/2026
Requisition Number	PRN45127B
Job Title	Customer Service Representatives
Working Title	Customer Service Rep (Front Counter/Info Center)
Career Progression Track	S00
Track Level	S3 - Skilled
FLSA Code	Nonexempt
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday – Friday, 7:45am to 4:15pm
VP Area	President
Department	00450 - Commuter Services - Operations
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$18.00/h
Close Date	08/19/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	Assists customers in our office, over the phone, and through emails. Provides information to customers regarding parking and transit options on campus. Provides general Front Counter and Department support. Knowledge of basic office programs required (i.e. Outlook, Excel, and Windows). Degree not required. Learn more about the great benefits of working for University of Utah: benefits.utah.edu
Responsibilities	• Help customers at the front counter, answer telephone calls, and respond to customer emails. • Accept payment for parking permits and tickets. • Perform daily cash reconciliation and deposit. • Assist with data entry. • Direct customers at parking lot entrances during large scale special events on campus, such as home football games and other campus events.
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Customer Service Representative, III: Requires 3+ years of related experience.
Preferences	Knowledge of basic office programs required (i.e. Outlook, Excel, and Windows). Degree not required.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more

Applicant Documents

Required Documents

Resume
Cover Letter
List of References

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Customer Service Representatives Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	05/19/2026
Requisition Number	PRN45127B
Job Title	Customer Service Representatives
Working Title	Customer Service Rep (Front Counter/Info Center)
Career Progression Track	S00
Track Level	S3 - Skilled
FLSA Code	Nonexempt
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday – Friday, 7:45am to 4:15pm
VP Area	President
Department	00450 - Commuter Services - Operations
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$18.00/h
Close Date	08/19/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	Assists customers in our office, over the phone, and through emails. Provides information to customers regarding parking and transit options on campus. Provides general Front Counter and Department support. Knowledge of basic office programs required (i.e. Outlook, Excel, and Windows). Degree not required. Learn more about the great benefits of working for University of Utah: benefits.utah.edu
Responsibilities	• Help customers at the front counter, answer telephone calls, and respond to customer emails. • Accept payment for parking permits and tickets. • Perform daily cash reconciliation and deposit. • Assist with data entry. • Direct customers at parking lot entrances during large scale special events on campus, such as home football games and other campus events.
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Customer Service Representative, III: Requires 3+ years of related experience.
Preferences	Knowledge of basic office programs required (i.e. Outlook, Excel, and Windows). Degree not required.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more

Applicant Documents

Required Documents

Resume
Cover Letter
List of References

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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.

Any data not saved will be lost.

Click 'OK' to keep your session active.

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Customer Service Representatives

Edtech.com's Summary

Customer Service Representatives Full Description

Customer Service Representative

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